AiSera incident

Degraded performance in Aisera Deployment Group2 (Americas)

Minor Resolved View vendor source →

AiSera experienced a minor incident on September 26, 2026, lasting 21h 53m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2026, 04:30 AM UTC
Resolved
Sep 27, 2026, 02:23 AM UTC
Duration
21h 53m
Detected by Pingoru
Sep 26, 2026, 04:30 AM UTC

Update timeline

  1. investigating Sep 26, 2026, 04:30 AM UTC

    We are currently experiencing slower than normal response times for chatbot interactions and the Admin UI. Our team is actively investigating and working to restore optimal performance. Thank you for your patience.

  2. resolved Sep 27, 2026, 02:23 AM UTC

    The issue has been resolved ad services are now operating normally. We apologize for any inconvenience and appreciate your patience.