Airship Outage History

Between 2026-03-10 06:13:36 AM PST and 2026-03-10 4:02:31 PM PST, the personalized emails experienced partial failure. During that time, approximately 20% of email messages were not delivered. This issue potentially impacted all email customers. Our engineering team has implemented a fix, and this issue has been resolved. Please feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

Since 07:00 AM PST / 15:00 GMT, we have been investigating an issue that is resulting in delays for message deliveries using tags, events, or attributes for segmentation. Messages without these criteria are unaffected by this delay and perform normally. Our engineering team is working to identify and resolve this matter. We will update our status page as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Since 3:00 AM PST, we have been investigating an issue with our Segmentation service. Customers using segmentation features, including attributes and tags, may experience delays in message deliveries. We want to assure you that no messages will be dropped. Our engineering team is actively working on a resolution. We will update this page with more information about the affected components as our investigation progresses. If you have any questions or concerns, please don't hesitate to contact Airship Technical Support at https://support.airship.com.