Airship Outage History

Between 2026-03-10 06:13:36 AM PST and 2026-03-10 4:02:31 PM PST, the personalized emails experienced partial failure. During that time, approximately 20% of email messages were not delivered. This issue potentially impacted all email customers. Our engineering team has implemented a fix, and this issue has been resolved. Please feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

Since 07:00 AM PST / 15:00 GMT, we have been investigating an issue that is resulting in delays for message deliveries using tags, events, or attributes for segmentation. Messages without these criteria are unaffected by this delay and perform normally. Our engineering team is working to identify and resolve this matter. We will update our status page as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Since 3:00 AM PST, we have been investigating an issue with our Segmentation service. Customers using segmentation features, including attributes and tags, may experience delays in message deliveries. We want to assure you that no messages will be dropped. Our engineering team is actively working on a resolution. We will update this page with more information about the affected components as our investigation progresses. If you have any questions or concerns, please don't hesitate to contact Airship Technical Support at https://support.airship.com.

Since 8:45 PT, Verizon Wireless has been experiencing delays in delivery delays when sending SMS/MMS messages in the United States from a subset of long codes, short codes, and toll-free numbers. Our SMS/MMS provider is currently investigating this issue on their end. We will update our status page as soon as we have more information. Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Since 11:39 AM Pacific time we are investigating an issue involving the go.airship.com component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Since 5:39am PST, we are currently investigating an issue that has prevented Attribute Lists from uploading successfully. Our engineering team is working to identify and resolve this. We will update our status page as soon as we have more information. Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Since 00:45 AM PT, we are currently investigating an issue that is resulting in delays for deliveries using mixed segmentation, based on a combination of Tags and Attributes/Events. Messages utilizing only simple segmentation or no segmentation are unaffected by this delay and are performing normally. Our engineering team is working to identify and resolve this point. We will update our status page as soon as we have more information. Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

Since 12:00 AM PT, we have been impacted by an increase of error rates and latencies from AWS. SMS delivery, Performance Analytics and Real Time Data Streaming are impacted. All other services are currently working as expected. Our engineering team is currently monitoring the issue. We will update our status page as soon as we have more information. Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Since 20:40 UTC, we are currently investigating an issue that is causing delays in channel registration and 5XX responses in the channel-registration-api. The delay is approximately 1 hour. Our engineering team is working to identify and resolve this. We will update our status page as soon as we have more information. Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

As of 23:00 UTC Channel registration is currently experiencing delays due to an issue with a 3rd party cloud provider. We will update our status page as soon as we have more information. Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

Since 11:15 PM Pacific on September 8th, we have been investigating an issue involving a delay in sending some messages that target attributes, events, and personalization. Our engineering team is working to resolve the issue. As soon as we have more information, we will update our status page with additional affected components (if necessary). Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.