Airship incident
Investigating an issue with the Airship connector to Salesforce Marketing Cloud (SFMC) Journey Builder component
Resolved after 2 hours 32 minutes, affecting APIs and APIs and 1 more, on September 10, 2026.
We have resolved the issue impacting the Journey Builder component in the Salesforce Marketing Cloud Connector. We are continuing to monitor.
Affected components
Update timeline
- investigating Sep 10, 2026, 06:41 AM UTC
Since 6:00am UTC we are experiencing an issue involving the Journey Builder component in the Salesforce Marketing Cloud Connector. Customers may notice 500 errors. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
- investigating Sep 10, 2026, 08:11 AM UTC
Our engineering team is still investigating the Airship - SFMC connector issue impacting the Journey Builder. We’ll share an update when more information is available. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
- monitoring Sep 10, 2026, 08:37 AM UTC
We have resolved the issue impacting the Journey Builder component in the Salesforce Marketing Cloud Connector. We are continuing to monitor.
- resolved Sep 10, 2026, 09:13 AM UTC
This incident has been resolved.
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