Airship incident

Retroactive Incident Update: Personalized Emails

Notice Resolved View vendor source →

Airship experienced a notice incident on March 10, 2026 affecting Email Messaging and Email Messaging and 1 more component, lasting 9h 49m. The incident has been resolved; the full update timeline is below.

Started
Mar 10, 2026, 06:13 AM UTC
Resolved
Mar 10, 2026, 04:02 PM UTC
Duration
9h 49m
Detected by Pingoru
Mar 10, 2026, 06:13 AM UTC

Affected components

Email MessagingEmail MessagingEmail MessagingEmail MessagingEmail MessagingEmail MessagingEmail MessagingEmail Messaging

Update timeline

  1. investigating Mar 10, 2026, 06:13 AM UTC

    Between 2026-03-10 06:13:36 AM PST and 2026-03-10 4:02:31 PM PST, the personalized emails experienced partial failure. During that time, approximately 20% of email messages were not delivered. This issue potentially impacted all email customers. Our engineering team has implemented a fix, and this issue has been resolved. Please feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

  2. resolved Mar 10, 2026, 04:02 PM UTC

    This issue has been resolved. Please feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.