Airship experienced a major incident on October 7, 2026 affecting Mobile Messaging and Mobile Messaging, lasting 2h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 07, 2026, 03:36 PM UTC
Since 2026-10-07 13:00:00 UTC, we have been investigating an issue that resulted in the clearing of In-App Messaging limits. Our engineering team is working to identify and resolve this matter. We will update our status page as soon as we have more information. Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.
- monitoring Oct 07, 2026, 05:04 PM UTC
Our engineering team has found the source of the issue, and confirmed it is only limited to companies with impressions billing enabled. Previous Message limits have been restored, and may take up to an hour to fully propagate. We are currently monitoring the system. Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.
- resolved Oct 07, 2026, 05:59 PM UTC
This incident has been resolved. Please feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.