Airship incident

Investigating an issue with delay in sends that includes segmentation

Airship experienced a major incident on September 9, 2025 affecting Mobile Messaging and Web Notifications and 1 more component, lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started: Sep 09, 2025, 01:08 AM UTC
Resolved: Sep 09, 2025, 03:14 AM UTC
Duration: 2h 6m
Detected by Pingoru: Sep 09, 2025, 01:08 AM UTC

Affected components

Mobile MessagingWeb NotificationsEmail MessagingSMS MessagingMobile MessagingWeb NotificationsEmail MessagingSMS Messaging

Update timeline

investigating Sep 09, 2025, 01:08 AM UTC

Since 11:15 PM Pacific on September 8th, we have been investigating an issue involving a delay in sending some messages that target attributes, events, and personalization. Our engineering team is working to resolve the issue. As soon as we have more information, we will update our status page with additional affected components (if necessary). Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
monitoring Sep 09, 2025, 02:22 AM UTC

Our engineering team has found the source of the issue. We are currently monitoring the system. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
resolved Sep 09, 2025, 03:14 AM UTC

This incident has been resolved. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.