Airship incident
Delays and 5XX responses in Channel Registration
Airship experienced a major incident on September 15, 2025 affecting APIs and APIs and 1 more component, lasting 2h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 15, 2025, 02:54 PM UTC
Since 20:40 UTC, we are currently investigating an issue that is causing delays in channel registration and 5XX responses in the channel-registration-api. The delay is approximately 1 hour. Our engineering team is working to identify and resolve this. We will update our status page as soon as we have more information. Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.
- monitoring Sep 15, 2025, 03:25 PM UTC
Our engineering team has found the source of the issue. We are currently monitoring the system. Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.
- investigating Sep 15, 2025, 04:43 PM UTC
As of 23:00 UTC Channel registration is currently experiencing delays due to an issue with a 3rd party cloud provider. We will update our status page as soon as we have more information. Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.
- monitoring Sep 15, 2025, 05:12 PM UTC
Channel registration is operating normally. We are currently monitoring the system. Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.
- resolved Sep 15, 2025, 05:34 PM UTC
This incident has been resolved. Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.