Airship Outage History

Started Oct 07, 2026, 03:36 PM UTC· resolved Oct 07, 2026, 05:59 PM UTC

1. investigating Oct 07, 2026, 03:36 PM UTC

   Since 2026-10-07 13:00:00 UTC, we have been investigating an issue that resulted in the clearing of In-App Messaging limits. Our engineering team is working to identify and resolve this matter. We will update our status page as soon as we have more information. Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

2. monitoring Oct 07, 2026, 05:04 PM UTC

   Our engineering team has found the source of the issue, and confirmed it is only limited to companies with impressions billing enabled. Previous Message limits have been restored, and may take up to an hour to fully propagate. We are currently monitoring the system. Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

3. resolved Oct 07, 2026, 05:59 PM UTC

   This incident has been resolved. Please feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

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Started Sep 10, 2026, 06:41 AM UTC· resolved Sep 10, 2026, 09:13 AM UTC

1. investigating Sep 10, 2026, 06:41 AM UTC

   Since 6:00am UTC we are experiencing an issue involving the Journey Builder component in the Salesforce Marketing Cloud Connector. Customers may notice 500 errors. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

2. investigating Sep 10, 2026, 08:11 AM UTC

   Our engineering team is still investigating the Airship - SFMC connector issue impacting the Journey Builder. We’ll share an update when more information is available. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

3. monitoring Sep 10, 2026, 08:37 AM UTC

   We have resolved the issue impacting the Journey Builder component in the Salesforce Marketing Cloud Connector. We are continuing to monitor.

4. resolved Sep 10, 2026, 09:13 AM UTC

   This incident has been resolved.

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Started Aug 04, 2026, 02:51 PM UTC· resolved Aug 05, 2026, 12:40 PM UTC

1. investigating Aug 04, 2026, 02:51 PM UTC

   Since 2:51 PM Pacific time we are investigating an issue involving the go.airship.com component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

2. investigating Aug 04, 2026, 03:48 PM UTC

   We are monitoring a cloud infrastructure capacity issue affecting a portion of our platform. Some customers may see slightly elevated processing times; services remain available and our engineering team is engaged. We'll post updates here as we have them. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

3. monitoring Aug 04, 2026, 10:02 PM UTC

   Our engineering team has found the source of the issue. This has now been resolved and we are currently monitoring the system.

4. resolved Aug 05, 2026, 12:40 PM UTC

   This incident has been resolved. Please feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

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Started Jul 16, 2026, 07:18 PM UTC· resolved Jul 16, 2026, 08:58 PM UTC

1. investigating Jul 16, 2026, 07:18 PM UTC

   Since 7:18 PM Pacific time we are investigating an issue involving the APIs component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

2. monitoring Jul 16, 2026, 08:18 PM UTC

   Hello, Our engineering team has found the source of the issue. We are currently monitoring the system. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

3. resolved Jul 16, 2026, 08:58 PM UTC

   This incident has been resolved. Please feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

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Started Jun 25, 2026, 08:26 PM UTC· resolved Jun 25, 2026, 11:10 PM UTC

1. investigating Jun 25, 2026, 08:26 PM UTC

   Since June 25th, 8:25 PM Pacific we are investigating an issue involving the Mobile Messaging component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

2. investigating Jun 25, 2026, 09:12 PM UTC

   Since 7:09 PM Pacific Time, we have been actively investigating a service degradation that has resulted in delivery delays for the iOS audience. Our engineering team is working to identify and resolve this as quickly as possible. We will update our status page as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

3. monitoring Jun 25, 2026, 10:44 PM UTC

   Our engineering team has identified the source of the issue, and the system has recovered. We are continuing to monitor for any other issues. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

4. resolved Jun 25, 2026, 11:10 PM UTC

   This issue has been resolved. Please feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

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Started May 24, 2026, 10:15 AM UTC· resolved May 24, 2026, 01:56 PM UTC

1. identified May 24, 2026, 10:15 AM UTC

   As of approximately 10:15 AM PST / 17:15 UTC, we are actively investigating an issue involving the Mobile Messaging component. Our engineering team is working to identify and resolve this as quickly as possible. We will update our status page as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

2. monitoring May 24, 2026, 12:41 PM UTC

   Our engineering team has identified the source of the issue and the system has recovered. We are continuing to monitor for any other issues. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

3. resolved May 24, 2026, 01:56 PM UTC

   This issue has been resolved. Please feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

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Started Apr 17, 2026, 12:16 PM UTC· resolved Jun 30, 2026, 11:59 PM UTC

1. investigating Apr 17, 2026, 12:16 PM UTC

   Scheduled Change: Airship is in the process of migrating all TLS (Transport Layer Security) certificates from DigiCert to Google Trust Services (GTS). This is a phased rollout across our global infrastructure to ensure continued compliance with modern security standards. Timeline & Impacted Endpoints: General Migration: Rollout for various supplemental and regional endpoints is currently underway and may be completed ahead of the primary domains. Primary Domains: Migration for the following key endpoints is scheduled to begin on June 1, 2026: Dashboard: go.airship.com API Endpoints: go.urbanairship.com, go.asnapieu.com Action Required: If your systems rely on standard root certificate stores (the default for most modern browsers and servers), no action is required. However, if your engineering team has "pinned" or hardcoded DigiCert Root or Intermediate certificates, your connection to Airship will fail upon migration. To prevent service disruption, we strongly recommend removing these pins immediately. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

2. resolved Jun 30, 2026, 11:59 PM UTC

   The certificate migration has been completed. Please contact Airship Support if there are any questions or notice any unexpected behavior.

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Started Mar 10, 2026, 06:13 AM UTC· resolved Mar 10, 2026, 04:02 PM UTC

1. investigating Mar 10, 2026, 06:13 AM UTC

   Between 2026-03-10 06:13:36 AM PST and 2026-03-10 4:02:31 PM PST, the personalized emails experienced partial failure. During that time, approximately 20% of email messages were not delivered. This issue potentially impacted all email customers. Our engineering team has implemented a fix, and this issue has been resolved. Please feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

2. resolved Mar 10, 2026, 04:02 PM UTC

   This issue has been resolved. Please feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

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Started Mar 03, 2026, 07:32 AM UTC· resolved Mar 03, 2026, 08:01 AM UTC

1. investigating Mar 03, 2026, 07:32 AM UTC

   Since 07:00 AM PST / 15:00 GMT, we have been investigating an issue that is resulting in delays for message deliveries using tags, events, or attributes for segmentation. Messages without these criteria are unaffected by this delay and perform normally. Our engineering team is working to identify and resolve this matter. We will update our status page as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

2. monitoring Mar 03, 2026, 07:41 AM UTC

   Our engineering team has found the source of the issue. The backlog of delayed message deliveries has now been processed. We are currently monitoring the system to ensure a full recovery. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

3. resolved Mar 03, 2026, 08:01 AM UTC

   This issue has been resolved. Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

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Started Feb 20, 2026, 04:09 AM UTC· resolved Feb 20, 2026, 04:28 AM UTC

1. investigating Feb 20, 2026, 04:09 AM UTC

   Since 3:00 AM PST, we have been investigating an issue with our Segmentation service. Customers using segmentation features, including attributes and tags, may experience delays in message deliveries. We want to assure you that no messages will be dropped. Our engineering team is actively working on a resolution. We will update this page with more information about the affected components as our investigation progresses. If you have any questions or concerns, please don't hesitate to contact Airship Technical Support at https://support.airship.com.

2. monitoring Feb 20, 2026, 04:16 AM UTC

   Our engineering team has implemented a fix and we are currently monitoring the system. Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

3. resolved Feb 20, 2026, 04:28 AM UTC

   This incident has been resolved. Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

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Started Jan 14, 2026, 01:38 PM UTC· resolved Jan 15, 2026, 02:30 AM UTC

1. investigating Jan 14, 2026, 01:38 PM UTC

   Since 8:45 PT, Verizon Wireless has been experiencing delays in delivery delays when sending SMS/MMS messages in the United States from a subset of long codes, short codes, and toll-free numbers. Our SMS/MMS provider is currently investigating this issue on their end. We will update our status page as soon as we have more information. Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

2. resolved Jan 15, 2026, 02:30 AM UTC

   This incident has been resolved.

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Started Dec 16, 2025, 03:49 PM UTC· resolved Dec 16, 2025, 05:13 PM UTC

1. investigating Dec 16, 2025, 03:49 PM UTC

   Since 5:39am PST, we are currently investigating an issue that has prevented Attribute Lists from uploading successfully. Our engineering team is working to identify and resolve this. We will update our status page as soon as we have more information. Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

2. monitoring Dec 16, 2025, 04:38 PM UTC

   Our engineering team is still working on a fix for this issue. Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

3. resolved Dec 16, 2025, 05:13 PM UTC

   This issue has been resolved. Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

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Started Dec 11, 2025, 12:45 AM UTC· resolved Dec 11, 2025, 01:48 AM UTC

1. investigating Dec 11, 2025, 12:45 AM UTC

   Since 00:45 AM PT, we are currently investigating an issue that is resulting in delays for deliveries using mixed segmentation, based on a combination of Tags and Attributes/Events. Messages utilizing only simple segmentation or no segmentation are unaffected by this delay and are performing normally. Our engineering team is working to identify and resolve this point. We will update our status page as soon as we have more information. Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

2. monitoring Dec 11, 2025, 01:33 AM UTC

   Our engineering team has implemented a fix and confirmed that delivery delays related to mixed segmentation are no longer occurring. We are currently monitoring the system. Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

3. resolved Dec 11, 2025, 01:48 AM UTC

   This incident has been resolved. Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.

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Started Oct 20, 2025, 12:00 AM UTC· resolved Oct 21, 2025, 01:13 AM UTC

1. investigating Oct 20, 2025, 12:00 AM UTC

   Since 12:00 AM PT, we have been impacted by an increase of error rates and latencies from AWS. SMS delivery, Performance Analytics and Real Time Data Streaming are impacted. All other services are currently working as expected. Our engineering team is currently monitoring the issue. We will update our status page as soon as we have more information. Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

2. monitoring Oct 20, 2025, 02:52 AM UTC

   Amazon has deployed corrective actions, and our systems are returning to normal. We are currently monitoring the system. Please, feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

3. resolved Oct 21, 2025, 01:13 AM UTC

   This incident has been resolved. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

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