AfterShip Outage History

AfterShip is up right now

AfterShip had 69 outages in the last 2 years totaling 212h 41m of downtime — averaging 2.8 incidents per month.

There were 69 AfterShip outages since August 8, 2025 totaling 212h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.aftershipstatus.com

Major November 5, 2025

Purolator is unstable - Start Time: 2025/11/05 15:00 UTC - End Time: 2025/11/05 19:25 UTC

Detected by Pingoru
Nov 05, 2025, 06:40 PM UTC
Resolved
Nov 05, 2025, 07:27 PM UTC
Duration
47m
Affected: Couriers Shipping System
Timeline · 3 updates
  1. identified Nov 05, 2025, 06:40 PM UTC

    The carrier Puralator is currently unstable.

  2. identified Nov 05, 2025, 06:45 PM UTC

    The carrier Puralator is currently unstable.

  3. resolved Nov 05, 2025, 07:27 PM UTC

    The carrier has recovered.

Read the full incident report →

Critical November 3, 2025

Chat Support Outage (Tool - Crisp) | Start Time: 2025/11/03 14:00 UTC - End Time: 2025/11/03 14:25 UTC

Detected by Pingoru
Nov 03, 2025, 02:20 PM UTC
Resolved
Nov 03, 2025, 02:29 PM UTC
Duration
9m
Affected: Third party services
Timeline · 3 updates
  1. investigating Nov 03, 2025, 02:20 PM UTC

    Our chat support provider (Crisp) is currently facing issues with their services. For any urgent queries, please reach out to us at [email protected]

  2. identified Nov 03, 2025, 02:20 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 03, 2025, 02:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 29, 2025

DHL eCommerce UK Label Generation Failure - Start Time 2025/10/29 16:00 PM UTC - End time 2025/10/30 09:18 AM UTC

Detected by Pingoru
Oct 29, 2025, 08:36 PM UTC
Resolved
Oct 30, 2025, 09:31 AM UTC
Duration
12h 55m
Affected: Couriers Shipping System
Timeline · 4 updates
  1. investigating Oct 29, 2025, 08:36 PM UTC

    DHL eCommerce UK Services are unavailable, resulting in label generation failure. We are checking with the carrier and will post further updates.

  2. investigating Oct 30, 2025, 08:38 AM UTC

    The DHL eCommerce UK services are recovering. We will continue monitoring.

  3. investigating Oct 30, 2025, 08:54 AM UTC

    DHL eCommerce UK carrier's services are operational now.

  4. resolved Oct 30, 2025, 09:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 22, 2025

Slug dhl-poland Showing No Tracking Updates : Start Time 2025/10/22 01:54 AM UTC- End time 2025/10/22 12:00 PM UTC

Detected by Pingoru
Oct 22, 2025, 03:07 AM UTC
Resolved
Oct 22, 2025, 02:39 PM UTC
Duration
11h 32m
Affected: Couriers Tracking System
Timeline · 3 updates
  1. identified Oct 22, 2025, 03:07 AM UTC

    AfterShip Courier Tracking System: We are currently not receiving tracking updates from slug dhl-poland. We will keep you posted on any further developments.

  2. identified Oct 22, 2025, 12:26 PM UTC

    We have contacted the courier team and are currently awaiting their response and resolution.

  3. resolved Oct 22, 2025, 02:39 PM UTC

    The carrier has returned to normal. The issue has been resolved.

Read the full incident report →

Major October 20, 2025

Delay In Sending AfterShip Tracking And AfterShip Returns Notifications Via Kalviyo - Start Time: 2025/10/20 7:10 AM UTC - End Time: 2025/10/20 11:15 AM UTC

Detected by Pingoru
Oct 20, 2025, 10:24 AM UTC
Resolved
Oct 20, 2025, 11:23 AM UTC
Duration
59m
Affected: Third party services
Timeline · 4 updates
  1. investigating Oct 20, 2025, 10:24 AM UTC

    Due to Klaviyo's service disruptions, notifications sent from AfterShip Tracking and AfterShip Returns via Klaviyo integrations are delayed. We will keep posted as on further development.

  2. investigating Oct 20, 2025, 11:22 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 20, 2025, 11:23 AM UTC

    We are continuing to investigate this issue.

  4. resolved Oct 20, 2025, 11:23 AM UTC

    The incident has been resolved. Notifications are not being sent without any delays.

Read the full incident report →

Major October 20, 2025

AfterShip SMS: Notifications And Marketing SMS Outage - Start Time: 2025/10/20 7:10 AM UTC, End time: 2025/10/20 12:45 PM UTC

Detected by Pingoru
Oct 20, 2025, 10:12 AM UTC
Resolved
Oct 20, 2025, 12:55 PM UTC
Duration
2h 42m
Affected: Third party services
Timeline · 2 updates
  1. investigating Oct 20, 2025, 10:12 AM UTC

    AfterShip SMS - Notifications and Marketing are disrupted due Twillio's (AfterShip's vendor) service interruption impacted by AWS outage. We will keep posted on further development.

  2. resolved Oct 20, 2025, 12:55 PM UTC

    The incident has been resolved. Services are back to normal

Read the full incident report →

Notice October 5, 2025

Due to an issue with our internal services, multiple AfterShip services were impacted.

Detected by Pingoru
Oct 05, 2025, 10:00 PM UTC
Resolved
Oct 05, 2025, 10:00 PM UTC
Duration
Timeline · 1 update
  1. resolved Oct 06, 2025, 02:34 AM UTC

    The affected period was 2025/10/05 05:15 PM EDT to 2025/10/05 06:05 PM EDT. These products were affected: AfterShip Tracking: Public EDD API error rate was greater than 30%, All user's Branded Tracking Pages were unavailable; Tracking notification delay were upto 30 mins during the incident period, the AEDD Shopify plugin was unavailable. EDD to C: Error rate was more than 93%, it was almost completely unusable during that period. Account: The user enters the Admin site but sees a blank screen, The Traffic store could not access the recommended products. Returns: All the create/cancel/close Shopify return operations failed during that time. Marketing: A small portion of the C-end components were unable to be displayed, A small portion of the marketing process was affected.

Read the full incident report →

Major October 5, 2025

The carrier VESYL is currently unstable.

Detected by Pingoru
Oct 05, 2025, 01:22 PM UTC
Resolved
Oct 06, 2025, 07:07 AM UTC
Duration
17h 45m
Affected: Third party services
Timeline · 2 updates
  1. investigating Oct 05, 2025, 01:22 PM UTC

    We are currently investigating this issue.

  2. resolved Oct 06, 2025, 07:07 AM UTC

    VESYL has resumed their service since 2025-10-05 21:00:00 UTC.

Read the full incident report →

Critical September 28, 2025

Tracking Updates From [korea-post] Are Currently Unavailable - Start time: 2025-09-26 11:30:00 UTC

Detected by Pingoru
Sep 28, 2025, 07:21 AM UTC
Resolved
Sep 29, 2025, 10:18 AM UTC
Duration
1d 2h
Affected: Couriers Tracking System
Timeline · 2 updates
  1. investigating Sep 28, 2025, 07:21 AM UTC

    We are currently experiencing issues with the carrier "Korea-Post" [slug: kpost]. We have contacted the carrier to resolve the issue.

  2. resolved Sep 29, 2025, 10:18 AM UTC

    The carrier is recovering and we are getting tracking updates now.

Read the full incident report →

Minor September 22, 2025

DPD UK Label Generation Failure - Start Time 2025/09/22 2:44 PM UTC

Detected by Pingoru
Sep 22, 2025, 03:39 PM UTC
Resolved
Sep 22, 2025, 11:59 PM UTC
Duration
8h 19m
Affected: ReturnsShippingThird party services
Timeline · 2 updates
  1. investigating Sep 22, 2025, 03:39 PM UTC

    DPD UK Services are unavailable resulting in label generation failure, We are checking with the carrier and will post the further updates.

  2. resolved Sep 22, 2025, 11:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 2, 2025

[kerry-logistics] is Currently Unavailable - Start time: 2025-09-02 04:00:00 UTC

Detected by Pingoru
Sep 02, 2025, 10:41 AM UTC
Resolved
Sep 03, 2025, 12:56 AM UTC
Duration
14h 15m
Affected: Couriers Tracking System
Timeline · 3 updates
  1. investigating Sep 02, 2025, 10:41 AM UTC

    We are currently facing issues with carrier Kerry Express Thailand [slug: kerry-logistics]. We have reached out to the carrier to resolve the issue.

  2. investigating Sep 02, 2025, 01:13 PM UTC

    We are in touch with the carrier and are awaiting their response. We will keep the updates posted here.

  3. resolved Sep 03, 2025, 12:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 22, 2025

Missing Return Label Action Button in Return Email Notifications

Detected by Pingoru
Aug 22, 2025, 06:22 PM UTC
Resolved
Aug 22, 2025, 06:39 PM UTC
Duration
16m
Affected: Returns
Timeline · 2 updates
  1. investigating Aug 22, 2025, 06:22 PM UTC

    Return emails are currently not showing the usual download button for return labels. Labels are still being generated, and the team is working to restore the button display.

  2. resolved Aug 22, 2025, 06:39 PM UTC

    The service has been restored. Affected historical data will be restored by the end of the day today.

Read the full incident report →

Critical August 22, 2025

[usps] is currently unavailable

Detected by Pingoru
Aug 22, 2025, 06:44 AM UTC
Resolved
Aug 22, 2025, 09:32 AM UTC
Duration
2h 48m
Affected: Couriers Tracking SystemCouriers Shipping System
Timeline · 3 updates
  1. investigating Aug 22, 2025, 06:44 AM UTC

    We have been facing issues with carrier "USPS" since 2025-08-21 13:54:00 UTC Our team is checking with the carrier to get it fixed. We'll update you on the progress.

  2. investigating Aug 22, 2025, 06:44 AM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 22, 2025, 09:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 13, 2025

Incorrect Contact Counts in Filters & Segments – AfterShip Email SMS Marketing, Popups & Forms

Detected by Pingoru
Aug 13, 2025, 09:31 AM UTC
Resolved
Aug 15, 2025, 04:51 PM UTC
Duration
2d 7h
Affected: EmailSMSPopups & Forms
Timeline · 3 updates
  1. identified Aug 13, 2025, 09:31 AM UTC

    We have identified an issue causing contact filters and segments to display incorrect contact counts. We are working on a resolution.

  2. identified Aug 14, 2025, 06:19 AM UTC

    The data is being restored.

  3. resolved Aug 15, 2025, 04:51 PM UTC

    The issue is now fixed.

Read the full incident report →

Major August 11, 2025

India Post Tracking Unavailable - Recovered

Detected by Pingoru
Aug 11, 2025, 02:52 AM UTC
Resolved
Aug 12, 2025, 11:52 AM UTC
Duration
1d 8h
Affected: Couriers Tracking System
Timeline · 4 updates
  1. investigating Aug 11, 2025, 02:52 AM UTC

    We’re currently experiencing a disruption with India Post tracking updates due to a third-party issue. Our team is investigating further.

  2. investigating Aug 11, 2025, 02:52 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 12, 2025, 11:13 AM UTC

    The carrier has recovered. We are continuing to monitor the performance.

  4. resolved Aug 12, 2025, 11:52 AM UTC

    This incident has been resolved.

Read the full incident report →