AfterShip had 69 outages in the last 2 years totaling 212h 41m of downtime — averaging 2.8 incidents per month.
There were 69 AfterShip outages since August 8, 2025 totaling 212h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.
The carrier EVRi (Slug: myhermes-uk) is currently unavailable.
The carrier has recovered.
The carrier Puralator is currently unstable.
The carrier Puralator is currently unstable.
The carrier has recovered.
Our chat support provider (Crisp) is currently facing issues with their services. For any urgent queries, please reach out to us at [email protected]
The issue has been identified and a fix is being implemented.
This incident has been resolved.
DHL eCommerce UK Services are unavailable, resulting in label generation failure. We are checking with the carrier and will post further updates.
The DHL eCommerce UK services are recovering. We will continue monitoring.
DHL eCommerce UK carrier's services are operational now.
This incident has been resolved.
AfterShip Courier Tracking System: We are currently not receiving tracking updates from slug dhl-poland. We will keep you posted on any further developments.
We have contacted the courier team and are currently awaiting their response and resolution.
The carrier has returned to normal. The issue has been resolved.
AfterShip Courier Tracking System: We are currently not receiving tracking updates from slug dhl-poland. We will keep you posted on any further developments.
Due to Klaviyo's service disruptions, notifications sent from AfterShip Tracking and AfterShip Returns via Klaviyo integrations are delayed. We will keep posted as on further development.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
The incident has been resolved. Notifications are not being sent without any delays.
AfterShip SMS - Notifications and Marketing are disrupted due Twillio's (AfterShip's vendor) service interruption impacted by AWS outage. We will keep posted on further development.
The incident has been resolved. Services are back to normal
The affected period was 2025/10/05 05:15 PM EDT to 2025/10/05 06:05 PM EDT. These products were affected: AfterShip Tracking: Public EDD API error rate was greater than 30%, All user's Branded Tracking Pages were unavailable; Tracking notification delay were upto 30 mins during the incident period, the AEDD Shopify plugin was unavailable. EDD to C: Error rate was more than 93%, it was almost completely unusable during that period. Account: The user enters the Admin site but sees a blank screen, The Traffic store could not access the recommended products. Returns: All the create/cancel/close Shopify return operations failed during that time. Marketing: A small portion of the C-end components were unable to be displayed, A small portion of the marketing process was affected.
We are currently investigating this issue.
VESYL has resumed their service since 2025-10-05 21:00:00 UTC.
We are currently experiencing issues with the carrier "Korea-Post" [slug: kpost]. We have contacted the carrier to resolve the issue.
The carrier is recovering and we are getting tracking updates now.
DPD UK Services are unavailable resulting in label generation failure, We are checking with the carrier and will post the further updates.
This incident has been resolved.
We are currently facing issues with carrier Kerry Express Thailand [slug: kerry-logistics]. We have reached out to the carrier to resolve the issue.
We are in touch with the carrier and are awaiting their response. We will keep the updates posted here.
This incident has been resolved.
Return emails are currently not showing the usual download button for return labels. Labels are still being generated, and the team is working to restore the button display.
The service has been restored. Affected historical data will be restored by the end of the day today.
We have been facing issues with carrier "USPS" since 2025-08-21 13:54:00 UTC Our team is checking with the carrier to get it fixed. We'll update you on the progress.
We are continuing to investigate this issue.
This incident has been resolved.
We have identified an issue causing contact filters and segments to display incorrect contact counts. We are working on a resolution.
The data is being restored.
The issue is now fixed.
We’re currently experiencing a disruption with India Post tracking updates due to a third-party issue. Our team is investigating further.
We are continuing to investigate this issue.
The carrier has recovered. We are continuing to monitor the performance.
This incident has been resolved.