AfterShip incident

Chat Support Outage (Tool - Crisp) | Start Time: 2025/11/08 14:00 UTC - 2025/11/08 14:28 UTC

Critical Resolved View vendor source →

AfterShip experienced a critical incident on November 8, 2025 affecting Third party services, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Nov 08, 2025, 02:17 PM UTC
Resolved
Nov 08, 2025, 02:28 PM UTC
Duration
10m
Detected by Pingoru
Nov 08, 2025, 02:17 PM UTC

Affected components

Third party services

Update timeline

  1. investigating Nov 08, 2025, 02:17 PM UTC

    Our chat support provider (Crisp) is currently facing issues with their services. For any urgent queries, please reach out to us at [email protected]

  2. investigating Nov 08, 2025, 02:28 PM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 08, 2025, 02:28 PM UTC

    This incident has been resolved.