AfterShip incident

Chat Support Outage (Tool - Crisp) | Start Time: 2025/11/03 14:00 UTC - End Time: 2025/11/03 14:25 UTC

Critical Resolved View vendor source →

AfterShip experienced a critical incident on November 3, 2025 affecting Third party services, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2025, 02:20 PM UTC
Resolved
Nov 03, 2025, 02:29 PM UTC
Duration
9m
Detected by Pingoru
Nov 03, 2025, 02:20 PM UTC

Affected components

Third party services

Update timeline

  1. investigating Nov 03, 2025, 02:20 PM UTC

    Our chat support provider (Crisp) is currently facing issues with their services. For any urgent queries, please reach out to us at [email protected]

  2. identified Nov 03, 2025, 02:20 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 03, 2025, 02:29 PM UTC

    This incident has been resolved.