AfterShip incident

Anomalies With TikTok Shop API Causing Increased Latency & Data Syncronization Issue. [Start time: 2026/01/25 8:50 AM UTC] - [End Time 2026/01/25 12:07 UTC]

Major Resolved View vendor source →

AfterShip experienced a major incident on January 25, 2026 affecting Third party services, lasting 5h 34m. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2026, 12:04 PM UTC
Resolved
Jan 25, 2026, 05:38 PM UTC
Duration
5h 34m
Detected by Pingoru
Jan 25, 2026, 12:04 PM UTC

Affected components

Third party services

Update timeline

  1. identified Jan 25, 2026, 12:04 PM UTC

    We are currently experiencing widespread anomalies with the TTS API. TTS API 5xx errors and increased latency. This has further resulted in disruptions to data synchronization. We are working with the TTS team to get this resolved

  2. resolved Jan 25, 2026, 05:38 PM UTC

    This incident has now been resolved.