Affinity Outage History

Users may be experiencing errors or an inability to access the service due to an issue with our cloud service provider. We will provide another update within 60 minutes.

Some users on Windows Outlook Desktop App are unable to complete SSO login to the Affinity Outlook Add-in. This is due to a recent change on Microsoft's end affecting how Outlook on Windows handles authentication redirects. Mac Outlook is unaffected. As a workaround, users can access Affinity via the web application.

We are investigating an update to the Affinity platform that will work around the issue caused by Microsoft's recent change and restore SSO login behavior for Windows Outlook Desktop App users. Mac Outlook and the Affinity web application are unaffected and can be used as a workaround in the interim.

We've identified the root cause. It is bug introduced in Chrome 147 that is affecting numerous chrome extensions. See the report here: https://issues.chromium.org/issues/500975618 An update to chrome is expected soon. We are not aware of a good workaround at the moment other than closing and reopening the browser, but will update this if one is found.

Some users may experience delays in the Affinity Analytics dashboards. The issue has been identified and we are currently working on processing the backlog. Next update will be provided as soon as the issue is resolved or within next 24h!

We have identified the root cause of the issue impacting Affinity Web application. Our team is now working on a fix.

We have identified the root cause of the issue impacting entity creation and update flows in the Affinity CRM. Our team is now working on deploying a fix.

We have identified the root cause of the issue impacting all services. Our team is now working on a fix. We will provide another update within 60 minutes

We’re experiencing delays in data replication to Affinity Analytics. The root cause has been identified and mitigated, and we’re processing the backlog. Fresh data will appear incrementally as processing progresses. We’ll share a final update once full recovery is confirmed.

All Dashboards in Affinity Analytics are currently missing data. We have identified the issue and are working on restoring the access to the data.

We continue to work on processing the replication backlog. We’ll share a final update once full recovery is confirmed.

We continue to work on processing the replication backlog. We'll share a final update once full recovery is confirmed.

We are currently experiencing email syncing delay, impacting Google credentials. Affected users may experience delays of up to 48 hours. Our engineering team is actively investigating the issue and working towards processing the backlog. We will provide an update as soon as the issue has been resolved.

We've identified an issue where global (blue) organization fields are not refreshing on schedule in Analytics. A subset of customers wont see data involving global (blue) organization fields until the refresh completes. List-scoped fields are not affected. We are actively working on a resolution. We will provide updates as more information becomes available.

We are currently experiencing email syncing delay. Affected users may experience delays of up to 24 hours. Our engineering team is actively investigating the issue and working towards processing the backlog. We will provide an update as soon as the issue has been resolved.

We are continuing to process the backlog. Affected users may still experience delays of 6 hours.

We are actively processing the existing backlog and implementing additional mitigations to expedite resolution

We have seen significant improvements in processing the backlog and stabilizing the system. We are continuing to process the remaining backlog and are implementing additional mitigations to expedite complete resolution and return to a healthy state. Some users may still experience delays of up to 2 hours as we work through the remaining queue.

We’re experiencing delays in data replication to Affinity Analytics. The root cause has been identified and mitigated, and we’re processing the backlog. Fresh data will appear incrementally as processing progresses. We’ll share a final update once full recovery is confirmed.

We continue to work on processing the replication backlog. We’ll share a final update once full recovery is confirmed.

We continue to work on processing the replication backlog. We’ll share a final update once full recovery is confirmed.

We are currently experiencing an issue with Affinity Notetaker not being able to join scheduled meetings caused by AWS degraded services (https://health.aws.amazon.com/health/status). We are actively monitoring recovery and will provide further updates within the hour.

We continue to monitor recovery progress of AWS degraded services. We will provide further updates within the hour.