Ongoing since 09:38 PM UTC, affecting ePrescribing.
We have identified the cause of the issue affecting the sending of electronic prescriptions and are working with our third-party partner on a fix. Users may still see the error "An error occurred processing the PDR Patient Communication Prequalify request" when sending a prescription. Prescriptions have been reported as successfully sent after dismissing the error. We will provide updates as more information becomes available.
Affected components
Update timeline
- investigating Nov 10, 2026, 09:38 PM UTC
We are investigating an issue affecting the sending of electronic prescriptions. Users may see the error "An error occurred processing the PDR Patient Communication Prequalify request" when sending a prescription. Prescriptions have been reported as successfully sent after dismissing the error. Our teams are working to identify the cause and restore normal functionality. We will provide updates as more information becomes available.
- identified Nov 10, 2026, 11:13 PM UTC
We have identified the cause of the issue affecting the sending of electronic prescriptions and are working with our third-party partner on a fix. Users may still see the error "An error occurred processing the PDR Patient Communication Prequalify request" when sending a prescription. Prescriptions have been reported as successfully sent after dismissing the error. We will provide updates as more information becomes available.
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