Ada experienced a major incident on January 7, 2026 affecting Email and Social Messaging and 1 more component, lasting 9m. The incident has been resolved; the full update timeline is below.
Affected components
EmailSocial MessagingAI AgentVoiceChat
Update timeline
- monitoring Jan 07, 2026, 04:20 PM UTC
Our team has identified a problem with our services where chatters were intermittently seeing failure messages. A fix has been put in place and we are monitoring the fix
- resolved Jan 07, 2026, 04:30 PM UTC
This incident has been resolved