Ada incident

Intermittent Issues with Ada Chat Services

Resolved after 9 minutes, affecting Email and Social Messaging and 1 more, on January 7, 2026.

monitoring Jan 07, 2026, 04:20 PM UTC

Our team has identified a problem with our services where chatters were intermittently seeing failure messages. A fix has been put in place and we are monitoring the fix

Started
Jan 07, 2026, 04:20 PM UTC
Resolved
Jan 07, 2026, 04:30 PM UTC
Duration
9m
Detected by Pingoru
Jan 07, 2026, 04:20 PM UTC

Affected components

EmailSocial MessagingAI AgentVoiceChat

Update timeline

  1. monitoring Jan 07, 2026, 04:20 PM UTC

    Our team has identified a problem with our services where chatters were intermittently seeing failure messages. A fix has been put in place and we are monitoring the fix

  2. resolved Jan 07, 2026, 04:30 PM UTC

    This incident has been resolved

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