Acquired Outage History

Acquired is up right now

Acquired had 21 outages in the last 2 years totaling 40h 54m of downtime — averaging 0.9 incidents per month.

There were 21 Acquired outages since October 13, 2025 totaling 40h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://acquired.statuspage.io

Notice August 27, 2026

Degraded card processing via Trust Payments

Detected by Pingoru
Aug 27, 2026, 01:20 AM UTC
Resolved
Aug 27, 2026, 05:50 AM UTC
Duration
4h 30m
Affected: Payments API
Timeline · 2 updates
  1. monitoring Aug 27, 2026, 01:20 AM UTC

    Between 00:25 and 00:48 UTC on 27 August, card transactions routed through one of our acquiring partners did not receive a response and were returned as declined (response code C0101). Transactions via other acquirers were unaffected. Processing recovered at 00:48 UTC and has been normal since. We are monitoring closely and have raised the issue with the partner.

  2. resolved Aug 27, 2026, 05:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 18, 2026

Intermittent 3DS issues

Detected by Pingoru
Aug 18, 2026, 12:16 PM UTC
Resolved
Aug 18, 2026, 12:58 PM UTC
Duration
41m
Affected: Card API
Timeline · 4 updates
  1. investigating Aug 18, 2026, 12:16 PM UTC

    We are currently experiencing intermittent issues with our 3DS service. We are investigating the cause and will post timely updates as more information becomes available.

  2. investigating Aug 18, 2026, 12:24 PM UTC

    We believe the issue is related to Lloyds Group and are continuing to investigate the issue.

  3. monitoring Aug 18, 2026, 12:44 PM UTC

    A fix has been implemented and we are monitoring the results. We will provide a further update once we have confirmed full resolution on our end.

  4. resolved Aug 18, 2026, 12:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 15, 2026

Elevated decline rates for Mastercard payments

Detected by Pingoru
Aug 15, 2026, 05:29 AM UTC
Resolved
Aug 15, 2026, 08:29 AM UTC
Duration
2h 59m
Affected: Payments APIComponentsHosted CheckoutCardsHosted Payment PageCard API
Timeline · 4 updates
  1. investigating Aug 15, 2026, 05:29 AM UTC

    We are currently investigating an issue affecting payments processed on the Mastercard network. Affected transactions may be declined or fail to complete. We will provide an update within 30 minutes.

  2. identified Aug 15, 2026, 05:35 AM UTC

    We have confirmed that this is an issue on the Mastercard network affecting transaction processing. Visa and other card schemes are unaffected.

  3. monitoring Aug 15, 2026, 05:38 AM UTC

    Authorisation rates on the Mastercard network have returned to normal levels. We are monitoring to confirm full recovery.

  4. resolved Aug 15, 2026, 08:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 13, 2026

Card Processing Issues

Detected by Pingoru
Aug 13, 2026, 05:40 AM UTC
Resolved
Aug 13, 2026, 04:27 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 13, 2026, 05:40 AM UTC

    We are currently experiencing issues with 3D Secure authentication affecting card processing due to a failure in a downstream provider. This has caused cardholder present transactions to fail with card not enrolled errors. The upstream provider has recovered as of 06:15, and transactions are flowing successfully again.

Read the full incident report →

Minor July 27, 2026

Open Banking Processing Issues

Detected by Pingoru
Jul 27, 2026, 12:49 PM UTC
Resolved
Jul 27, 2026, 10:34 PM UTC
Duration
9h 45m
Affected: Pay by Bank
Timeline · 4 updates
  1. identified Jul 27, 2026, 12:49 PM UTC

    We have identified processing errors from Barclays, Lloyds Personal, Halifax, and Bank of Scotland for Pay by Bank. To avoid disruption, we have temporarily disabled affected banks on Hosted Checkout. We will provide updates as they become available.

  2. identified Jul 27, 2026, 01:10 PM UTC

    We are now also seeing processing errors affecting Faster Payments for affected banks. Barclays have acknowledged the outage and are investigating. The affected banks remain temporarily disabled on Hosted Checkout. We will provide further updates as they become available.

  3. identified Jul 27, 2026, 06:12 PM UTC

    Barclays have confirmed their Faster Payments queues have cleared and payments are processing as normal. They are continuing work to restore full resilience this evening. Lloyds, Halifax, and Bank of Scotland are reporting normal service and we have re-enabled these banks on Hosted Checkout. Barclays remains temporarily disabled while their Open Banking service continues to report downtime. Payments to Barclays-banked sort codes, including Revolut, may still be rejected. Where a payment has shown as failed today, please do not retry it, as the beneficiary may already have been credited. We will provide updates as they become available.

  4. resolved Jul 27, 2026, 10:34 PM UTC

    Barclays have confirmed their Faster Payments service is fully restored, and we are no longer seeing processing errors on any bank. All banks have been re-enabled on Hosted Checkout.

Read the full incident report →

Major July 23, 2026

Degraded 3DSv2 availability

Detected by Pingoru
Jul 23, 2026, 12:15 PM UTC
Resolved
Jul 23, 2026, 10:16 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 23, 2026, 12:15 PM UTC

    We experienced an interruption to our 3DSv2 service between 11:16am and 11:25am, causing card_not_enrolled responses. Our team were immediately alerted, and mitigations were put in place to increase system capacity. Card processing which does not use 3DSv2 (such as MOTO, Recurring, Apple Pay and Cryptogram Google Pay) was not affected.

Read the full incident report →

Critical July 17, 2026

Issue processing 3D Secure enrolment

Detected by Pingoru
Jul 17, 2026, 05:30 AM UTC
Resolved
Jul 17, 2026, 06:28 AM UTC
Duration
57m
Affected: Cards
Timeline · 4 updates
  1. investigating Jul 17, 2026, 06:00 AM UTC

    An issue has been identified in the 3D Secure processing that is causing transactions to be rejected. We're investigating the issue.

  2. investigating Jul 17, 2026, 06:02 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 17, 2026, 06:15 AM UTC

    We have implemented a fix and are monitoring closely.

  4. resolved Jul 17, 2026, 06:28 AM UTC

    The issue has been resolved with processing returned to normal.

Read the full incident report →

Minor July 15, 2026

Mastercard 3D Secure Failures

Detected by Pingoru
Jul 15, 2026, 08:01 AM UTC
Resolved
Jul 15, 2026, 09:28 AM UTC
Duration
1h 26m
Affected: Hosted Payment PageCard API
Timeline · 6 updates
  1. identified Jul 15, 2026, 08:01 AM UTC

    Card payments requiring 3DS authentication are experiencing elevated declines since 08:00 BST due to an upstream 3DS authentication provider issue; non-3DS flows unaffected; provider engaged.

  2. identified Jul 15, 2026, 08:11 AM UTC

    We have identified that this is only affecting Mastercard transactions. Mastercard have acknowledged a service disruption. We will provide updates as soon as possible.

  3. identified Jul 15, 2026, 08:19 AM UTC

    Customers may experience intermittent authentication failures when attempting Mastercard 3DS-secured transactions. This may result in some transactions being declined or unable to complete authentication. Based on information provided by Mastercard, the issue originates within the Mastercard Identity Check (3DS) service. Mastercard has confirmed they are actively investigating the incident. We are continuing to monitor the situation closely and will provide further updates as more information becomes available from Mastercard.

  4. monitoring Jul 15, 2026, 08:29 AM UTC

    Mastercard 3-D Secure authentication services have recovered, and transaction authentication success rates are back to normal levels. The issue appears to be resolved. We are continuing to monitor the service closely while Mastercard confirms stability on their end. We will post a final update once the incident is confirmed fully resolved.

  5. monitoring Jul 15, 2026, 08:45 AM UTC

    As of 09:10 BST, error volumes have dropped significantly and remained stable. However, authentication success rates have not yet fully returned to expected levels, so we are not marking this as resolved just yet. We will provide a further update as soon as we have confirmation from Mastercard that the issue is fully resolved.

  6. resolved Jul 15, 2026, 09:28 AM UTC

    We have now received confirmation from Mastercard that the 3DS issue has been resolved.

Read the full incident report →

Minor June 7, 2026

Third-party 3D Secure issue affecting some card payments

Detected by Pingoru
Jun 07, 2026, 12:40 PM UTC
Resolved
Jun 07, 2026, 01:24 PM UTC
Duration
44m
Affected: Cards
Timeline · 3 updates
  1. investigating Jun 07, 2026, 12:40 PM UTC

    We are investigating intermittent failures affecting 3D Secure (3DS) authentication on a small proportion of card transactions, caused by an issue with a third-party provider. Most payments are processing normally. Affected transactions may need to be retried. We are working with the provider to resolve this and will post an update shortly.

  2. monitoring Jun 07, 2026, 01:23 PM UTC

    The issue appears to resolved and we are monitoring the results.

  3. resolved Jun 07, 2026, 01:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 12, 2026

Potential Issue with Cashflows

Detected by Pingoru
May 12, 2026, 01:35 PM UTC
Resolved
May 12, 2026, 04:50 PM UTC
Duration
3h 15m
Affected: Payments API
Timeline · 4 updates
  1. investigating May 12, 2026, 01:35 PM UTC

    We are currently investigating a potential issue affecting cashflows. We are working to identify the cause and will provide a further update as soon as possible.

  2. identified May 12, 2026, 01:41 PM UTC

    We have confirmed that this is an issue on the part of Cashflows. We have enabled load balancing as a mitigation measure, if you have alternative acquirers available.

  3. monitoring May 12, 2026, 02:10 PM UTC

    Cashflows have confirmed that a fix has been implemented and the issue is now resolved. We have re-enabled Cashflows MIDs and transactions should be processing as normal.

  4. resolved May 12, 2026, 04:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 11, 2026

Hub Availability Issue

Detected by Pingoru
May 11, 2026, 03:08 PM UTC
Resolved
May 11, 2026, 03:12 PM UTC
Duration
3m
Affected: Hub
Timeline · 4 updates
  1. investigating May 11, 2026, 03:08 PM UTC

    We are currently investigating an issue affecting the Acquired Hub. Payment processing is not impacted and continues to operate as normal. We will provide further updates as our investigation progresses.

  2. identified May 11, 2026, 03:10 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 11, 2026, 03:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 11, 2026, 03:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 14, 2026

Intermittent PBB Failures

Detected by Pingoru
Mar 14, 2026, 11:56 AM UTC
Resolved
Mar 14, 2026, 11:56 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 14, 2026, 01:29 PM UTC

    Pay by bank suffering from internmittent failures / timeouts

Read the full incident report →

Notice February 10, 2026

Service degradation affecting the Hub

Detected by Pingoru
Feb 10, 2026, 07:27 PM UTC
Resolved
Feb 10, 2026, 07:35 PM UTC
Duration
7m
Affected: Hub
Timeline · 2 updates
  1. investigating Feb 10, 2026, 07:27 PM UTC

    We are currently experiencing a service degradation affecting the Hub. Some users may see reduced performance or intermittent issues. Our engineering team is investigating and working to restore normal service as quickly as possible. Further updates will follow.

  2. resolved Feb 10, 2026, 07:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 10, 2025

Processing issues & the Hub

Detected by Pingoru
Dec 10, 2025, 03:49 PM UTC
Resolved
Dec 10, 2025, 04:03 PM UTC
Duration
13m
Affected: Payments APIHub
Timeline · 3 updates
  1. investigating Dec 10, 2025, 03:49 PM UTC

    We are currently investigating the issue

  2. monitoring Dec 10, 2025, 03:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 10, 2025, 04:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 12, 2025

Service degradation for Trust Payments MIDs

Detected by Pingoru
Nov 12, 2025, 02:25 PM UTC
Resolved
Nov 12, 2025, 03:58 PM UTC
Duration
1h 32m
Affected: ComponentsHosted CheckoutCardsHosted Payment PageCard API
Timeline · 4 updates
  1. investigating Nov 12, 2025, 02:25 PM UTC

    We are currently investigating a service degradation affecting Trust Payments MIDs. Where multiple acquirers are configured, transactions have been automatically rerouted to maintain processing continuity. Merchants with only a Trust Payments MID may experience intermittent transaction errors during this time.

  2. investigating Nov 12, 2025, 02:26 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 12, 2025, 03:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 12, 2025, 03:58 PM UTC

    This service degradation has now been resolved.

Read the full incident report →

Notice October 31, 2025

Service Degradation - Platform Performance

Detected by Pingoru
Oct 31, 2025, 09:13 AM UTC
Resolved
Oct 31, 2025, 10:05 AM UTC
Duration
52m
Affected: ComponentsHubPay by BankHosted CheckoutDirect DebitCards
Timeline · 4 updates
  1. investigating Oct 31, 2025, 09:13 AM UTC

    We are currently investigating reports of degraded performance affecting parts of our platform. Users may experience slower than usual response times or intermittent errors.

  2. monitoring Oct 31, 2025, 09:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 31, 2025, 10:04 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 31, 2025, 10:05 AM UTC

    This service degradation has been resolved.

Read the full incident report →

Minor October 29, 2025

Service Degradation – Subset of Reuse and Rebill Transactions

Detected by Pingoru
Oct 29, 2025, 03:09 PM UTC
Resolved
Oct 29, 2025, 04:39 PM UTC
Duration
1h 30m
Affected: Cards
Timeline · 2 updates
  1. investigating Oct 29, 2025, 03:09 PM UTC

    We’re currently investigating an issue affecting a subset of Mastercard reuse and rebill transactions. Some transactions may experience delays or failures during processing. Our team is working to identify the cause and restore full service as soon as possible.

  2. resolved Oct 29, 2025, 04:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 22, 2025

Intermittent REST API Processing Issues

Detected by Pingoru
Oct 22, 2025, 08:27 AM UTC
Resolved
Oct 22, 2025, 02:37 PM UTC
Duration
6h 10m
Affected: Payments APICard API
Timeline · 3 updates
  1. investigating Oct 22, 2025, 08:27 AM UTC

    We’re currently investigating an intermittent issue affecting payment processing via our REST API. Some transactions may fail or experience delays. Our team is working to identify the cause and restore full service as soon as possible.

  2. monitoring Oct 22, 2025, 09:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 22, 2025, 02:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 13, 2025

Hosted Checkout issue

Detected by Pingoru
Oct 13, 2025, 02:26 PM UTC
Resolved
Oct 13, 2025, 03:04 PM UTC
Duration
37m
Affected: Hosted Checkout
Timeline · 2 updates
  1. investigating Oct 13, 2025, 02:26 PM UTC

    We are currently investigating an issue with our Hosted Checkout - we will update asap.

  2. resolved Oct 13, 2025, 03:04 PM UTC

    We believe the issue has been resolved. If your customers report any further problems, please advise them to perform a hard refresh (Ctrl + Shift + R or Cmd + Shift + R). Otherwise, the issue will clear automatically within the next few hours.

Read the full incident report →