Acquired experienced a notice incident on October 31, 2025 affecting Components and Hub and 1 more component, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
ComponentsHubPay by BankHosted CheckoutDirect DebitCards
Update timeline
- investigating Oct 31, 2025, 09:13 AM UTC
We are currently investigating reports of degraded performance affecting parts of our platform. Users may experience slower than usual response times or intermittent errors.
- monitoring Oct 31, 2025, 09:53 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 31, 2025, 10:04 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 31, 2025, 10:05 AM UTC
This service degradation has been resolved.