Acquired incident

Elevated decline rates for Mastercard payments

Major Resolved View vendor source →

Acquired experienced a major incident on August 15, 2026 affecting Payments API and Components and 1 more component, lasting 2h 59m. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2026, 05:29 AM UTC
Resolved
Aug 15, 2026, 08:29 AM UTC
Duration
2h 59m
Detected by Pingoru
Aug 15, 2026, 05:29 AM UTC

Affected components

Payments APIComponentsHosted CheckoutCardsHosted Payment PageCard API

Update timeline

  1. investigating Aug 15, 2026, 05:29 AM UTC

    We are currently investigating an issue affecting payments processed on the Mastercard network. Affected transactions may be declined or fail to complete. We will provide an update within 30 minutes.

  2. identified Aug 15, 2026, 05:35 AM UTC

    We have confirmed that this is an issue on the Mastercard network affecting transaction processing. Visa and other card schemes are unaffected.

  3. monitoring Aug 15, 2026, 05:38 AM UTC

    Authorisation rates on the Mastercard network have returned to normal levels. We are monitoring to confirm full recovery.

  4. resolved Aug 15, 2026, 08:29 AM UTC

    This incident has been resolved.