Acquired incident

Service degradation for Trust Payments MIDs

Minor Resolved View vendor source →

Acquired experienced a minor incident on November 12, 2025 affecting Components and Hosted Checkout and 1 more component, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2025, 02:25 PM UTC
Resolved
Nov 12, 2025, 03:58 PM UTC
Duration
1h 32m
Detected by Pingoru
Nov 12, 2025, 02:25 PM UTC

Affected components

ComponentsHosted CheckoutCardsHosted Payment PageCard API

Update timeline

  1. investigating Nov 12, 2025, 02:25 PM UTC

    We are currently investigating a service degradation affecting Trust Payments MIDs. Where multiple acquirers are configured, transactions have been automatically rerouted to maintain processing continuity. Merchants with only a Trust Payments MID may experience intermittent transaction errors during this time.

  2. investigating Nov 12, 2025, 02:26 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 12, 2025, 03:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 12, 2025, 03:58 PM UTC

    This service degradation has now been resolved.