Acquired Outage History

Acquired is up right now

Acquired had 19 outages in the last 2 years totaling 54h 3m of downtime — averaging 0.8 incidents per month.

There were 19 Acquired outages since July 21, 2025 totaling 54h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://acquired.statuspage.io

Critical July 17, 2026

Issue processing 3D Secure enrolment

Detected by Pingoru
Jul 17, 2026, 05:30 AM UTC
Resolved
Jul 17, 2026, 06:28 AM UTC
Duration
57m
Affected: Cards
Timeline · 4 updates
  1. investigating Jul 17, 2026, 06:00 AM UTC

    An issue has been identified in the 3D Secure processing that is causing transactions to be rejected. We're investigating the issue.

  2. investigating Jul 17, 2026, 06:02 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 17, 2026, 06:15 AM UTC

    We have implemented a fix and are monitoring closely.

  4. resolved Jul 17, 2026, 06:28 AM UTC

    The issue has been resolved with processing returned to normal.

Read the full incident report →

Minor July 15, 2026

Mastercard 3D Secure Failures

Detected by Pingoru
Jul 15, 2026, 08:01 AM UTC
Resolved
Jul 15, 2026, 09:28 AM UTC
Duration
1h 26m
Affected: Hosted Payment PageCard API
Timeline · 6 updates
  1. identified Jul 15, 2026, 08:01 AM UTC

    Card payments requiring 3DS authentication are experiencing elevated declines since 08:00 BST due to an upstream 3DS authentication provider issue; non-3DS flows unaffected; provider engaged.

  2. identified Jul 15, 2026, 08:11 AM UTC

    We have identified that this is only affecting Mastercard transactions. Mastercard have acknowledged a service disruption. We will provide updates as soon as possible.

  3. identified Jul 15, 2026, 08:19 AM UTC

    Customers may experience intermittent authentication failures when attempting Mastercard 3DS-secured transactions. This may result in some transactions being declined or unable to complete authentication. Based on information provided by Mastercard, the issue originates within the Mastercard Identity Check (3DS) service. Mastercard has confirmed they are actively investigating the incident. We are continuing to monitor the situation closely and will provide further updates as more information becomes available from Mastercard.

  4. monitoring Jul 15, 2026, 08:29 AM UTC

    Mastercard 3-D Secure authentication services have recovered, and transaction authentication success rates are back to normal levels. The issue appears to be resolved. We are continuing to monitor the service closely while Mastercard confirms stability on their end. We will post a final update once the incident is confirmed fully resolved.

  5. monitoring Jul 15, 2026, 08:45 AM UTC

    As of 09:10 BST, error volumes have dropped significantly and remained stable. However, authentication success rates have not yet fully returned to expected levels, so we are not marking this as resolved just yet. We will provide a further update as soon as we have confirmation from Mastercard that the issue is fully resolved.

  6. resolved Jul 15, 2026, 09:28 AM UTC

    We have now received confirmation from Mastercard that the 3DS issue has been resolved.

Read the full incident report →

Minor June 7, 2026

Third-party 3D Secure issue affecting some card payments

Detected by Pingoru
Jun 07, 2026, 12:40 PM UTC
Resolved
Jun 07, 2026, 01:24 PM UTC
Duration
44m
Affected: Cards
Timeline · 3 updates
  1. investigating Jun 07, 2026, 12:40 PM UTC

    We are investigating intermittent failures affecting 3D Secure (3DS) authentication on a small proportion of card transactions, caused by an issue with a third-party provider. Most payments are processing normally. Affected transactions may need to be retried. We are working with the provider to resolve this and will post an update shortly.

  2. monitoring Jun 07, 2026, 01:23 PM UTC

    The issue appears to resolved and we are monitoring the results.

  3. resolved Jun 07, 2026, 01:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 3, 2026

Open Banking Processing Issues

Detected by Pingoru
Jun 03, 2026, 10:49 AM UTC
Resolved
Jun 03, 2026, 02:49 PM UTC
Duration
4h
Affected: Pay by Bank
Timeline · 3 updates
  1. identified Jun 03, 2026, 10:49 AM UTC

    Our team has identified processing errors occuring for Lloyds Personal, Halifax, and Bank of Scotland banks. We will update you shortly on progress.

  2. identified Jun 03, 2026, 10:55 AM UTC

    To prevent further failed transactions, we have temporarily disabled affected banks on Hosted Checkout. This is due to intermittent API response errors from the bank's connection. We are in communication with the affected bank and will provide updates as they become available.

  3. resolved Jun 03, 2026, 02:49 PM UTC

    Lloyds have resolved the issue on their end, and Pay by Bank transactions through Lloyds group banks are processing as normal.

Read the full incident report →

Minor May 12, 2026

Potential Issue with Cashflows

Detected by Pingoru
May 12, 2026, 01:35 PM UTC
Resolved
May 12, 2026, 04:50 PM UTC
Duration
3h 15m
Affected: Payments API
Timeline · 4 updates
  1. investigating May 12, 2026, 01:35 PM UTC

    We are currently investigating a potential issue affecting cashflows. We are working to identify the cause and will provide a further update as soon as possible.

  2. identified May 12, 2026, 01:41 PM UTC

    We have confirmed that this is an issue on the part of Cashflows. We have enabled load balancing as a mitigation measure, if you have alternative acquirers available.

  3. monitoring May 12, 2026, 02:10 PM UTC

    Cashflows have confirmed that a fix has been implemented and the issue is now resolved. We have re-enabled Cashflows MIDs and transactions should be processing as normal.

  4. resolved May 12, 2026, 04:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 11, 2026

Hub Availability Issue

Detected by Pingoru
May 11, 2026, 03:08 PM UTC
Resolved
May 11, 2026, 03:12 PM UTC
Duration
3m
Affected: Hub
Timeline · 4 updates
  1. investigating May 11, 2026, 03:08 PM UTC

    We are currently investigating an issue affecting the Acquired Hub. Payment processing is not impacted and continues to operate as normal. We will provide further updates as our investigation progresses.

  2. identified May 11, 2026, 03:10 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 11, 2026, 03:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 11, 2026, 03:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 14, 2026

Intermittent PBB Failures

Detected by Pingoru
Mar 14, 2026, 11:56 AM UTC
Resolved
Mar 14, 2026, 11:56 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 14, 2026, 01:29 PM UTC

    Pay by bank suffering from internmittent failures / timeouts

Read the full incident report →

Notice February 10, 2026

Service degradation affecting the Hub

Detected by Pingoru
Feb 10, 2026, 07:27 PM UTC
Resolved
Feb 10, 2026, 07:35 PM UTC
Duration
7m
Affected: Hub
Timeline · 2 updates
  1. investigating Feb 10, 2026, 07:27 PM UTC

    We are currently experiencing a service degradation affecting the Hub. Some users may see reduced performance or intermittent issues. Our engineering team is investigating and working to restore normal service as quickly as possible. Further updates will follow.

  2. resolved Feb 10, 2026, 07:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 10, 2025

Processing issues & the Hub

Detected by Pingoru
Dec 10, 2025, 03:49 PM UTC
Resolved
Dec 10, 2025, 04:03 PM UTC
Duration
13m
Affected: Payments APIHub
Timeline · 3 updates
  1. investigating Dec 10, 2025, 03:49 PM UTC

    We are currently investigating the issue

  2. monitoring Dec 10, 2025, 03:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 10, 2025, 04:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 12, 2025

Service degradation for Trust Payments MIDs

Detected by Pingoru
Nov 12, 2025, 02:25 PM UTC
Resolved
Nov 12, 2025, 03:58 PM UTC
Duration
1h 32m
Affected: ComponentsHosted CheckoutCardsHosted Payment PageCard API
Timeline · 4 updates
  1. investigating Nov 12, 2025, 02:25 PM UTC

    We are currently investigating a service degradation affecting Trust Payments MIDs. Where multiple acquirers are configured, transactions have been automatically rerouted to maintain processing continuity. Merchants with only a Trust Payments MID may experience intermittent transaction errors during this time.

  2. investigating Nov 12, 2025, 02:26 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 12, 2025, 03:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 12, 2025, 03:58 PM UTC

    This service degradation has now been resolved.

Read the full incident report →

Notice October 31, 2025

Service Degradation - Platform Performance

Detected by Pingoru
Oct 31, 2025, 09:13 AM UTC
Resolved
Oct 31, 2025, 10:05 AM UTC
Duration
52m
Affected: ComponentsHubPay by BankHosted CheckoutDirect DebitCards
Timeline · 4 updates
  1. investigating Oct 31, 2025, 09:13 AM UTC

    We are currently investigating reports of degraded performance affecting parts of our platform. Users may experience slower than usual response times or intermittent errors.

  2. monitoring Oct 31, 2025, 09:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 31, 2025, 10:04 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 31, 2025, 10:05 AM UTC

    This service degradation has been resolved.

Read the full incident report →

Minor October 29, 2025

Service Degradation – Subset of Reuse and Rebill Transactions

Detected by Pingoru
Oct 29, 2025, 03:09 PM UTC
Resolved
Oct 29, 2025, 04:39 PM UTC
Duration
1h 30m
Affected: Cards
Timeline · 2 updates
  1. investigating Oct 29, 2025, 03:09 PM UTC

    We’re currently investigating an issue affecting a subset of Mastercard reuse and rebill transactions. Some transactions may experience delays or failures during processing. Our team is working to identify the cause and restore full service as soon as possible.

  2. resolved Oct 29, 2025, 04:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 22, 2025

Intermittent REST API Processing Issues

Detected by Pingoru
Oct 22, 2025, 08:27 AM UTC
Resolved
Oct 22, 2025, 02:37 PM UTC
Duration
6h 10m
Affected: Payments APICard API
Timeline · 3 updates
  1. investigating Oct 22, 2025, 08:27 AM UTC

    We’re currently investigating an intermittent issue affecting payment processing via our REST API. Some transactions may fail or experience delays. Our team is working to identify the cause and restore full service as soon as possible.

  2. monitoring Oct 22, 2025, 09:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 22, 2025, 02:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 13, 2025

Hosted Checkout issue

Detected by Pingoru
Oct 13, 2025, 02:26 PM UTC
Resolved
Oct 13, 2025, 03:04 PM UTC
Duration
37m
Affected: Hosted Checkout
Timeline · 2 updates
  1. investigating Oct 13, 2025, 02:26 PM UTC

    We are currently investigating an issue with our Hosted Checkout - we will update asap.

  2. resolved Oct 13, 2025, 03:04 PM UTC

    We believe the issue has been resolved. If your customers report any further problems, please advise them to perform a hard refresh (Ctrl + Shift + R or Cmd + Shift + R). Otherwise, the issue will clear automatically within the next few hours.

Read the full incident report →

Notice August 1, 2025

Issue with all processing

Detected by Pingoru
Aug 01, 2025, 09:42 AM UTC
Resolved
Aug 01, 2025, 03:46 PM UTC
Duration
6h 3m
Affected: PayoutsPayments APIHubPay by BankDirect DebitHosted Payment PageCard API
Timeline · 6 updates
  1. investigating Aug 01, 2025, 09:16 AM UTC

    We are currently investigating an issue affecting our Hosted Checkout solution and will provide updates as soon as we have more information.

  2. investigating Aug 01, 2025, 09:24 AM UTC

    This is now affecting all services - we are continuing to investigate and will update as soon as we have more information.

  3. investigating Aug 01, 2025, 09:27 AM UTC

    We are continuing to investigate this issue.

  4. identified Aug 01, 2025, 09:42 AM UTC

    We are now seeing processing times recover. We are still experiencing issues with Hosted Checkout.

  5. monitoring Aug 01, 2025, 11:39 AM UTC

    The issues affecting our Hosted Checkout solution have now been resolved. We are continuing to monitor the service closely to ensure stability. The Hub may still experience some performance issues.

  6. resolved Aug 01, 2025, 03:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 21, 2025

Cashflows Transaction Processing Outage

Detected by Pingoru
Jul 21, 2025, 03:02 PM UTC
Resolved
Jul 21, 2025, 03:31 PM UTC
Duration
28m
Affected: Payments APIHosted Payment PageCard API
Timeline · 3 updates
  1. investigating Jul 21, 2025, 03:02 PM UTC

    We’re currently seeing failures with transaction processing via Cashflows. We're in contact with their team and will provide updates as we learn more.

  2. identified Jul 21, 2025, 03:07 PM UTC

    We’re currently seeing failures with transaction processing via Cashflows. We're in contact with their team and will provide updates as we learn more. All traffic has been balanced away from Cashflows where possible.

  3. resolved Jul 21, 2025, 03:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 21, 2025

Issue with Direct Debit Mandate Creation

Detected by Pingoru
Jul 21, 2025, 12:02 PM UTC
Resolved
Jul 22, 2025, 08:35 AM UTC
Duration
20h 33m
Affected: Hub
Timeline · 2 updates
  1. identified Jul 21, 2025, 12:02 PM UTC

    We’re currently unable to create new direct debit mandates due to an issue with an upstream provider. Investigation is ongoing and we’ll share updates as soon as we have more information.

  2. resolved Jul 22, 2025, 08:35 AM UTC

    The issue is now fully resolved and our platform is stable and operating as normal. Thank you for your patience and we apologise for the inconvenience caused to your business.

Read the full incident report →