Accredible Outage History

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Accredible had 19 outages in the last 2 years totaling 57h 32m of downtime — averaging 0.8 incidents per month.

There were 19 Accredible outages since June 20, 2024 totaling 57h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.accredible.com

Major May 8, 2026

Analytics Service (US Region) Partial Outage

Detected by Pingoru
May 08, 2026, 05:42 AM UTC
Resolved
May 08, 2026, 03:41 PM UTC
Duration
9h 59m
Affected: USA - AnalyticsAWS ec2-us-east-1
Timeline · 7 updates
  1. investigating May 08, 2026, 05:42 AM UTC

    We are currently investigating this issue.

  2. investigating May 08, 2026, 08:38 AM UTC

    We are investigating degraded service caused by an issue affecting AWS infrastructure used by our platform.

  3. identified May 08, 2026, 09:14 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 08, 2026, 02:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring May 08, 2026, 02:28 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring May 08, 2026, 02:31 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved May 08, 2026, 03:41 PM UTC

    The incident has been resolved and all our services are fully functional now.

Read the full incident report →

Notice February 24, 2026

PDF Image rendering issue - EU server

Detected by Pingoru
Feb 24, 2026, 10:33 AM UTC
Resolved
Feb 24, 2026, 10:45 AM UTC
Duration
12m
Affected: EU - Rendering (PDF & Image)
Timeline · 2 updates
  1. identified Feb 24, 2026, 10:33 AM UTC

    We are currently experiencing a brief issue with the image generating on our PDF certificates for accounts on our EU server. Our team has identified the issue and is implementing a fix.

  2. resolved Feb 24, 2026, 10:45 AM UTC

    This issue has been resolved. The issue lasted approximately 30 mins.

Read the full incident report →

Major November 18, 2025

Partial System outage - Third party service outage

Detected by Pingoru
Nov 18, 2025, 12:08 PM UTC
Resolved
Nov 18, 2025, 05:50 PM UTC
Duration
5h 42m
Affected: USA - CredentialsEU - CredentialsSandbox - CredentialsUSA - DashboardEU - DashboardSandbox - DashboardUSA - Spotlight DirectoryEU - Spotlight DirectorySandbox - Spotlight DirectorySandbox - Wallet PassesEU - Wallet PassesUSA - Wallet PassesUSA - Rendering (PDF & Image)EU - Rendering (PDF & Image)Sandbox - Rendering (PDF & Image)USA - AnalyticsEU - AnalyticsSandbox - AnalyticsUSA - IntegrationsEU - IntegrationsSandbox - Integrations
Timeline · 3 updates
  1. investigating Nov 18, 2025, 12:08 PM UTC

    Due to an issue with one of our third-party providers, our applications are currently impacted. For more information, you can view the Third-Party Status Page: https://www.cloudflarestatus.com/

  2. monitoring Nov 18, 2025, 02:53 PM UTC

    Our third-party has implemented a fix and believes the issue has been resolved. We are seeing our pages being responsive; however, we will keep this issue as monitoring until our provider has cleared the Incident.

  3. resolved Nov 18, 2025, 05:50 PM UTC

    Our Third-Party provider has confirmed that this issue has been resolved.

Read the full incident report →

Minor October 20, 2025

Analytics Pages Not Loading - Third-Party service partial outage

Detected by Pingoru
Oct 20, 2025, 10:50 AM UTC
Resolved
Oct 21, 2025, 05:30 AM UTC
Duration
18h 39m
Affected: USA - AnalyticsAWS ec2-us-east-1
Timeline · 3 updates
  1. monitoring Oct 20, 2025, 10:50 AM UTC

    Due to an issue with one of our third-party providers, our analytics pages were briefly not loading results on our US Server Dashboards. All other services were performing as expected. For more information, you can view the Third-Party Status Page: https://health.aws.amazon.com/health/status

  2. monitoring Oct 20, 2025, 04:50 PM UTC

    Our service provider is continuing to monitor this issue on their side. We are not seeing any issues with our product, but we will continue to monitor this issue until it is resolved on their end. For more information, you can view the Third-Party Status Page: https://health.aws.amazon.com/health/status

  3. resolved Oct 21, 2025, 05:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 6, 2025

Spreadsheet Upload error - Create Credentials

Detected by Pingoru
Oct 06, 2025, 02:34 PM UTC
Resolved
Oct 06, 2025, 03:04 PM UTC
Duration
30m
Affected: USA - CredentialsEU - CredentialsSandbox - Credentials
Timeline · 4 updates
  1. identified Oct 06, 2025, 02:34 PM UTC

    We have identified that some Issuers are experiencing an error message when trying to upload a spreadsheet to create credentials. Our developers are investigating and believe they have identified the error.

  2. identified Oct 06, 2025, 02:34 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Oct 06, 2025, 02:59 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Oct 06, 2025, 03:04 PM UTC

    Issue has been resolved

Read the full incident report →

Major September 11, 2025

US Platform Performance Degredation

Detected by Pingoru
Sep 11, 2025, 03:25 PM UTC
Resolved
Sep 11, 2025, 07:01 PM UTC
Duration
3h 35m
Affected: USA - CredentialsUSA - DashboardUSA - Spotlight DirectoryUSA - APIUSA - Rendering (PDF & Image)USA - Integrations
Timeline · 4 updates
  1. investigating Sep 11, 2025, 03:25 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 11, 2025, 04:19 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 11, 2025, 06:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 11, 2025, 07:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 3, 2025

System outage - US Server

Detected by Pingoru
Sep 03, 2025, 01:47 PM UTC
Resolved
Sep 03, 2025, 01:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 03, 2025, 01:47 PM UTC

    We experienced an incident that resulted in approximately six minutes of downtime affecting all services hosted on our US server.

Read the full incident report →

Minor July 3, 2025

Degraded performance on EU

Detected by Pingoru
Jul 03, 2025, 08:27 AM UTC
Resolved
Jul 03, 2025, 11:32 AM UTC
Duration
3h 5m
Affected: EU - CredentialsEU - DashboardEU - Spotlight DirectoryEU - APIEU - Wallet PassesEU - Rendering (PDF & Image)EU - AnalyticsEU - Integrations
Timeline · 4 updates
  1. investigating Jul 03, 2025, 08:27 AM UTC

    We are currently investigating this issue.

  2. identified Jul 03, 2025, 09:02 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 03, 2025, 09:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 03, 2025, 11:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 6, 2025

Spotlight Directory page is not loading

Detected by Pingoru
Jun 06, 2025, 03:03 PM UTC
Resolved
Jun 06, 2025, 03:03 PM UTC
Duration
—
Affected: USA - Spotlight DirectoryEU - Spotlight DirectorySandbox - Spotlight Directory
Timeline · 1 update
  1. resolved Jun 06, 2025, 03:03 PM UTC

    Spotlight Directory pages had temporary downtime for approximately 20 minutes. The issue was identified, a fix was implemented and it has been resolved.

Read the full incident report →

Major January 8, 2025

Email delivery delays

Detected by Pingoru
Jan 08, 2025, 12:36 PM UTC
Resolved
Jan 08, 2025, 01:28 PM UTC
Duration
52m
Affected: USA - CredentialsEU - CredentialsUSA - DashboardEU - DashboardUSA - APIEU - API
Timeline · 2 updates
  1. identified Jan 08, 2025, 12:36 PM UTC

    We have confirmed an issue with our vendor Sendgrid, and are awaiting a fix from their team.

  2. resolved Jan 08, 2025, 01:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 6, 2025

Recipient Activity page is not loading

Detected by Pingoru
Jan 06, 2025, 01:19 PM UTC
Resolved
Jan 06, 2025, 01:47 PM UTC
Duration
27m
Affected: USA - AnalyticsEU - Analytics
Timeline · 6 updates
  1. investigating Jan 06, 2025, 01:19 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 06, 2025, 01:19 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 06, 2025, 01:23 PM UTC

    We are continuing to investigate this issue.

  4. identified Jan 06, 2025, 01:30 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Jan 06, 2025, 01:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jan 06, 2025, 01:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 20, 2024

Partial outage

Detected by Pingoru
Nov 20, 2024, 02:48 PM UTC
Resolved
Nov 20, 2024, 06:00 PM UTC
Duration
3h 12m
Affected: USA - Analytics
Timeline · 3 updates
  1. identified Nov 20, 2024, 02:48 PM UTC

    We have partial outage - Some users are not able to access analytics

  2. monitoring Nov 20, 2024, 05:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 20, 2024, 06:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 20, 2024

Insights Analytics Outage on US Region

Detected by Pingoru
Nov 20, 2024, 10:06 AM UTC
Resolved
Nov 20, 2024, 11:43 AM UTC
Duration
1h 37m
Affected: USA - Analytics
Timeline · 4 updates
  1. investigating Nov 20, 2024, 10:06 AM UTC

    We are currently investigating this issue.

  2. investigating Nov 20, 2024, 10:19 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 20, 2024, 10:20 AM UTC

    We have identified and fixed the issue. Now we are monitoring the the stability of the systems.

  4. resolved Nov 20, 2024, 11:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 6, 2024

Slow running background jobs

Detected by Pingoru
Nov 06, 2024, 08:07 PM UTC
Resolved
Nov 06, 2024, 09:11 PM UTC
Duration
1h 4m
Affected: USA - DashboardUSA - API
Timeline · 2 updates
  1. monitoring Nov 06, 2024, 08:07 PM UTC

    We are seeing delays in background processing such as email delivery.

  2. resolved Nov 06, 2024, 09:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 6, 2024

Analytics Service (EU Region) Disruption

Detected by Pingoru
Nov 06, 2024, 03:14 PM UTC
Resolved
Nov 06, 2024, 04:13 PM UTC
Duration
58m
Affected: EU - Analytics
Timeline · 4 updates
  1. investigating Nov 06, 2024, 03:14 PM UTC

    We are currently investigating this issue.

  2. identified Nov 06, 2024, 03:32 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 06, 2024, 03:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 06, 2024, 04:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 8, 2024

System outage

Detected by Pingoru
Oct 08, 2024, 12:40 PM UTC
Resolved
Oct 08, 2024, 03:50 PM UTC
Duration
3h 9m
Affected: USA - CredentialsUSA - DashboardUSA - Spotlight DirectoryUSA - APIUSA - Wallet PassesUSA - Rendering (PDF & Image)USA - Integrations
Timeline · 7 updates
  1. investigating Oct 08, 2024, 12:40 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 08, 2024, 12:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 08, 2024, 01:23 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Oct 08, 2024, 01:50 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Oct 08, 2024, 01:55 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Oct 08, 2024, 03:50 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Oct 08, 2024, 03:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 26, 2024

Degraded Performance on US Platform

Detected by Pingoru
Jun 26, 2024, 02:44 PM UTC
Resolved
Jun 26, 2024, 04:26 PM UTC
Duration
1h 42m
Affected: USA - CredentialsUSA - DashboardUSA - Spotlight DirectoryUSA - APIUSA - Wallet PassesUSA - Rendering (PDF & Image)USA - AnalyticsUSA - Integrations
Timeline · 4 updates
  1. investigating Jun 26, 2024, 02:44 PM UTC

    We are currently investigating this issue.

  2. identified Jun 26, 2024, 03:12 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 26, 2024, 03:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 26, 2024, 04:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 20, 2024

PDF Renderer Outage

Detected by Pingoru
Jun 20, 2024, 02:13 AM UTC
Resolved
Jun 20, 2024, 04:57 AM UTC
Duration
2h 43m
Affected: USA - Rendering (PDF & Image)EU - Rendering (PDF & Image)Sandbox - Rendering (PDF & Image)
Timeline · 4 updates
  1. investigating Jun 20, 2024, 02:13 AM UTC

    We are currently investigating this issue.

  2. investigating Jun 20, 2024, 04:39 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 20, 2024, 04:56 AM UTC

    We are continuing to investigate this issue.

  4. resolved Jun 20, 2024, 04:57 AM UTC

    This incident has been resolved.

Read the full incident report →