Accredible incident

Partial System outage - Third party service outage

Major Resolved View vendor source →

Accredible experienced a major incident on November 18, 2025 affecting USA - Credentials and EU - Credentials and 1 more component, lasting 5h 42m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 12:08 PM UTC
Resolved
Nov 18, 2025, 05:50 PM UTC
Duration
5h 42m
Detected by Pingoru
Nov 18, 2025, 12:08 PM UTC

Affected components

USA - CredentialsEU - CredentialsSandbox - CredentialsUSA - DashboardEU - DashboardSandbox - DashboardUSA - Spotlight DirectoryEU - Spotlight DirectorySandbox - Spotlight DirectorySandbox - Wallet Passes

Update timeline

  1. investigating Nov 18, 2025, 12:08 PM UTC

    Due to an issue with one of our third-party providers, our applications are currently impacted. For more information, you can view the Third-Party Status Page: https://www.cloudflarestatus.com/

  2. monitoring Nov 18, 2025, 02:53 PM UTC

    Our third-party has implemented a fix and believes the issue has been resolved. We are seeing our pages being responsive; however, we will keep this issue as monitoring until our provider has cleared the Incident.

  3. resolved Nov 18, 2025, 05:50 PM UTC

    Our Third-Party provider has confirmed that this issue has been resolved.