Accredible incident

Partial System outage - Third party service outage

Resolved after 5 hours 42 minutes, affecting USA - Credentials and EU - Credentials and 1 more, on November 18, 2025.

monitoring Nov 18, 2025, 02:53 PM UTC

Our third-party has implemented a fix and believes the issue has been resolved. We are seeing our pages being responsive; however, we will keep this issue as monitoring until our provider has cleared the Incident.

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DigitalOcean Degraded Multiple Services Disruption

Started: Nov 18, 2025, 12:08 PM UTC
Resolved: Nov 18, 2025, 05:50 PM UTC
Duration: 5h 42m
Detected by Pingoru: Nov 18, 2025, 12:08 PM UTC

Affected components

USA - CredentialsEU - CredentialsSandbox - CredentialsUSA - DashboardEU - DashboardSandbox - DashboardUSA - Spotlight DirectoryEU - Spotlight DirectorySandbox - Spotlight DirectorySandbox - Wallet Passes

Update timeline

investigating Nov 18, 2025, 12:08 PM UTC

Due to an issue with one of our third-party providers, our applications are currently impacted. For more information, you can view the Third-Party Status Page: https://www.cloudflarestatus.com/
monitoring Nov 18, 2025, 02:53 PM UTC

Our third-party has implemented a fix and believes the issue has been resolved. We are seeing our pages being responsive; however, we will keep this issue as monitoring until our provider has cleared the Incident.
resolved Nov 18, 2025, 05:50 PM UTC

Our Third-Party provider has confirmed that this issue has been resolved.

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