Accredible incident

Degraded performance on EU

Minor Resolved View vendor source →

Accredible experienced a minor incident on July 3, 2025 affecting EU - Credentials and EU - Dashboard and 1 more component, lasting 3h 5m. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2025, 08:27 AM UTC
Resolved
Jul 03, 2025, 11:32 AM UTC
Duration
3h 5m
Detected by Pingoru
Jul 03, 2025, 08:27 AM UTC

Affected components

EU - CredentialsEU - DashboardEU - Spotlight DirectoryEU - APIEU - Wallet PassesEU - Rendering (PDF & Image)EU - AnalyticsEU - Integrations

Update timeline

  1. investigating Jul 03, 2025, 08:27 AM UTC

    We are currently investigating this issue.

  2. identified Jul 03, 2025, 09:02 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 03, 2025, 09:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 03, 2025, 11:32 AM UTC

    This incident has been resolved.