Accredible incident

System outage

Critical Resolved View vendor source →

Accredible experienced a critical incident on October 8, 2024 affecting USA - Credentials and USA - Dashboard and 1 more component, lasting 3h 9m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2024, 12:40 PM UTC
Resolved
Oct 08, 2024, 03:50 PM UTC
Duration
3h 9m
Detected by Pingoru
Oct 08, 2024, 12:40 PM UTC

Affected components

USA - CredentialsUSA - DashboardUSA - Spotlight DirectoryUSA - APIUSA - Wallet PassesUSA - Rendering (PDF & Image)USA - Integrations

Update timeline

  1. investigating Oct 08, 2024, 12:40 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 08, 2024, 12:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 08, 2024, 01:23 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Oct 08, 2024, 01:50 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Oct 08, 2024, 01:55 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Oct 08, 2024, 03:50 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Oct 08, 2024, 03:50 PM UTC

    This incident has been resolved.