Accredible incident

Spreadsheet Upload error - Create Credentials

Minor Resolved View vendor source →

Accredible experienced a minor incident on October 6, 2025 affecting USA - Credentials and EU - Credentials and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2025, 02:34 PM UTC
Resolved
Oct 06, 2025, 03:04 PM UTC
Duration
30m
Detected by Pingoru
Oct 06, 2025, 02:34 PM UTC

Affected components

USA - CredentialsEU - CredentialsSandbox - Credentials

Update timeline

  1. identified Oct 06, 2025, 02:34 PM UTC

    We have identified that some Issuers are experiencing an error message when trying to upload a spreadsheet to create credentials. Our developers are investigating and believe they have identified the error.

  2. identified Oct 06, 2025, 02:34 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Oct 06, 2025, 02:59 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Oct 06, 2025, 03:04 PM UTC

    Issue has been resolved