Ongoing since 03:27 PM UTC, affecting Americas and Contact Center and 1 more.
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.
Affected components
Update timeline
- investigating Oct 26, 2026, 03:27 PM UTC
8x8 is currently investigating intermittent call connectivity issues for US Region Contact Center customers. 8x8 Operations teams are engaged and investigating the cause. We'll provide updates as they become available.
- investigating Oct 26, 2026, 03:44 PM UTC
Our engineers are currently working to resolve the issue as a matter of urgency. The main symptom being experienced is delays in call connectivity where no audio may be heard. We will continue to provide updates as they become available.
- investigating Oct 26, 2026, 04:01 PM UTC
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.
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