8x8 experienced a major incident on October 12, 2026 affecting EMEA and Meet, lasting 1h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 12, 2026, 03:57 PM UTC
8x8 has identified an issue causing 8x8 Meetings to not record audio when the feature is enabled. When enabling this feature, an error appears, preventing the recording from starting. This impacts non-UK EMEA regions only at this time. 8x8 operations are responding and working to restore normal meeting recording availability.
- investigating Oct 12, 2026, 04:36 PM UTC
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.
- resolved Oct 12, 2026, 05:11 PM UTC
8x8 has resolved the issue with Meeting recordings. When enabling a meeting recording the recording begins as normal. We are investigating the root cause and we apologize for the interruption.