8x8 Support Portal Issues

Update timeline

1. identified Oct 23, 2026, 02:01 AM UTC

   8x8 has identified an issue causing our Support portal and chat channels to be inaccessible. We are currently investigating and will provide regular updates. If you require 8x8 Support, please call us. Our Support numbers are available at https://help.8x8.com/docs/contact-8x8-technical-support#call-support.

2. identified Oct 23, 2026, 03:05 AM UTC

   8x8 has identified this as an issue with our vendor. We have escalated to them and are following up for updates. We apologise for any inconvenience caused.

3. identified Oct 23, 2026, 04:02 AM UTC

   We are seeing some recovery, but are continuing to follow up with our vendor for confirmation. We will provide further updates as they become available. We apologise for any inconvenience caused.

4. identified Oct 23, 2026, 05:13 AM UTC

   8x8 continues to follow up with our vendor for full resolution. We will continue to provide regular updates. We apologise for any inconvenience caused.

5. identified Oct 23, 2026, 06:05 AM UTC

   8x8 is seeing additional services recover. We will continue to monitor and follow up with our vendor for full resolution. We will provide updates as they become available.

6. identified Oct 23, 2026, 06:48 AM UTC

   8x8 has tested and determined that recovery has taken place for the affected Support Portal Issues. Please expect the next update in within the next hour as we are continuing to monitor and follow-up with our vendor for official confirmation.

7. identified Oct 23, 2026, 07:58 AM UTC

   8x8 is continuing to monitor and rely with our vendor in order to receive follow-up updates. We will provide our next update within the upcoming 2 hours.

8. resolved Oct 23, 2026, 10:23 AM UTC

   8x8 has determined through tests and checks that the incident affecting the Support Portal is no longer taking place after receiving communication from our vendor that the Incident has been resolved.