365 Retail Markets Outage History

Dear Valued Partner, We are actively investigating an issue in AMS that is causing many kiosks to incorrectly appear offline, similar to behavior experienced on 8/18. The affected kiosks remain online and operational, and are continuing to process sales normally. Our engineering teams are actively working to resolve the AMS status display issue as quickly as possible. Please visit https://status.365retailmarkets.com/ for the latest updates as we work toward resolution. We apologize for any confusion or inconvenience this may cause and appreciate your patience. Thank you, 365 Retail Markets

365 received reports of conflicting Order Numbers and Incorrect Order Data in multiple Spoonfed Accounts. In your Back Office this will display as an 'Oops' message within the Order. The 365 Development Team is actively working on a solution. In the interim, please notate your Account Name and Order # with a Chat or Ticket directed to our Support Team.

Dear Valued Partner, 365 received reports of some Pico Vision devices being offline. Devices are showing error messages 'Could not Authenticate' or 'this devices is already provisioned'. 365 has all hands-on deck to isolate the root cause of the issue and restore service as soon as possible. Please check here https://status.365retailmarkets.com/ for continuous updates during this disruption. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets

Dear Valued Partner, Development is continuing the investigation to isolate root cause of the issue with the Pico devices to fix them remotely. In the meantime, if someone is at the location, please click the 'Keep Original' on the device screen, to recover the device. 365 has all hands-on deck to isolate the root cause of the issue and restore service as soon as possible. Please check here https://status.365retailmarkets.com/ for continuous updates during this disruption. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets

Dear Valued Partner, Development is continuing the investigation to isolate root cause of the issue with the Pico devices. We are actively working to bring all devices back online now. Please check here https://status.365retailmarkets.com/ for continuous updates during this disruption. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets

Dear Valued Partner, FullCount has received reports of service issues on the following application(s): Touchscreen Back Office Self Service Resident Portal We are currently investigating and will provide an update as soon as possible. Please check https://status.365retailmarkets.com/ for periodic updates. We apologize for this inconvenience and appreciate your patience. Thank you, FullCount

The FullCount Touchscreen is currently experiencing a degradation in service. We are investigating the issue and will provide an update as soon as possible.

Service Notice: We are currently aware of an issue with our Axia/Bank of America credit card processing that is impacting payments. Our team is actively working with Axia/Bank of America to resolve the issue as quickly as possible. We appreciate your patience and understanding.

Service Restored: The issue affecting credit card payments has been fully resolved. All transactions are now processing as expected. Thank you for your patience.

Dear Valued Partner, We’re investigating an issue with some Pico platform devices reporting offline, and then back online again. Please check https://status.365retailmarkets.com/ for continuous updates during this disruption. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets

Dear Valued Partner, We’re experiencing an issue with Sales data transfers to VDI and OneMarket integrations. This may cause inventory updates and sales reports in your VMS to be behind by 2.5 hours as of ~10:00am EST. 365 has all hands-on deck to isolate the root cause of the issue and restore service as soon as possible. Please check https://status.365retailmarkets.com/ for continuous updates during this disruption. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets

At approximately 10:30 A.M. EST, 365 Retail Markets began experiencing issues with the Heartland Payment Gateway, specifically impacting MM6 & Pico Devices. Our Team is currently working with Heartland to resolve this issue. More updates will be provided as they become available. If you have any questions, please contact 365 Support. We apologize for the inconvenience to your business. 365 Retail Markets Support

365 Retail Markets is aware of some users experiencing issues placing Order Ahead orders. We are working to identify and resolve this issue. Thank you for your understanding and patience as we work through this. If you have any questions or need further information, please feel free to reach out to our Support team We apologize for any inconvenience 365 Retail Markets

We are continuing to investigate the issues impacting order ahead, and have our technical teams focused on identifying the root cause. Thank you for your understanding and patience as we work through this. If you have any questions or need further information, please feel free to reach out to our Support team We apologize for any inconvenience 365 Retail Markets

We are continuing to investigate this issue.

Dear Valued Partners, Please be advised that some kiosks may be experiencing intermittent local modes, with most recovering on their own. We are investigating the root cause and will post updates at https://status.365retailmarkets.com/ as we identify them. Thank you, 365 Support Team

We are continuing to investigate this issue and will post updates here once we identify the root cause. Thank you for your continued patience.

We continue to investigate this issue and will post updates here as we identify them. Thank you for your continued patience.

The FullCount Touchscreen is currently experiencing a disruption in service for a subset of customers. We are investigating the issue and will provide an update as soon as possible.

Dear Valued Partner, 365 received reports of issues on our Avanti kiosk platform, showing a black screen on some kiosks. 365 has all hands-on deck to isolate the root cause of the issue and restore service as soon as possible. In most circumstances, our support team has found a reboot of the impacted kiosk resolves the black screen. Please check here https://status.365retailmarkets.com/ for continuous updates during this disruption. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets

We are currently experiencing an issue on our Avanti platform with user fingerprints not scanning. Our development team is actively working to resolve it as quickly as possible. Please note that market card scans and credit card payments are not affected and are functioning normally. We sincerely apologize for the disruption in your business. 365 Retail Markets

Dear Valued Partner, 365 received reports of issues on our Avanti platform, which is impacting fingerprints not scanning. 365 has all hands-on deck to isolate the root cause of the issue and restore service as soon as possible. Please note, market card scans and credit card payments are not affected and are functioning normally. Please check here https://status.365retailmarkets.com/ for continuous updates during this disruption. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets