Avanti Black Screen

Update timeline

1. investigating Jan 27, 2025, 06:58 PM UTC

   Dear Valued Partner, 365 received reports of issues on our Avanti kiosk platform, showing a black screen on some kiosks. 365 has all hands-on deck to isolate the root cause of the issue and restore service as soon as possible. In most circumstances, our support team has found a reboot of the impacted kiosk resolves the black screen. Please check here https://status.365retailmarkets.com/ for continuous updates during this disruption. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets

2. identified Jan 27, 2025, 07:09 PM UTC

   Thank you for your patience and understanding while we've been investigating the root cause of the outage at hand. We’ve identified that a recent Windows update may have impacted the functionality of some kiosks. To address this, we are implementing a two-step reboot process for potentially impacted kiosks: Initial Reboot: A scripted reboot will be conducted to resolve any immediate issues and restore normal operation. Follow-Up Reboot: A second reboot will occur later as a precaution to ensure all systems are functioning properly. Our team is closely monitoring the situation to minimize any disruption. We appreciate your understanding and patience as we work to ensure reliable service. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets

3. monitoring Jan 27, 2025, 09:07 PM UTC

   Thank you for your patience and understanding. We’ve deployed the necessary reboots to kiosks described in the previous update to resolve the black screen, and kiosks should be transacting as normal. If you have any kiosks currently experiencing a black screen and not able to transact, we urge you to contact support immediately so we can help you resolve this issue caused by a recent Windows update. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets

4. resolved Jan 27, 2025, 10:11 PM UTC

   Thank you for your patience and understanding. We’ve deployed the necessary reboots to kiosks described in the previous update to resolve the black screen, and kiosks should be transacting as normal. We apologize for this inconvenience and appreciate your patience and are closing this incident as resolved. If you have any kiosks still experiencing a black screen and not able to transact, please contact support immediately so we can help you resolve this issue caused by a recent Windows update. Thank you, 365 Retail Markets