365 Retail Markets incident
Some Pico platform devices reporting offline, then online
Resolved after 1 hour 24 minutes, affecting PicoCV and Stockwell and 1 more, on December 15, 2025.
Dear Valued Partner, The heartbeat monitoring service has been restored, and Pico devices are now reporting stable online. We will continue to monitor impacted services and devices throughout the day. Thank you for your patience while we worked to resolve this issue. 365 Retail Markets
Affected components
Update timeline
- investigating Dec 15, 2025, 01:33 PM UTC
Dear Valued Partner, We’re investigating an issue with some Pico platform devices reporting offline, and then back online again. Please check https://status.365retailmarkets.com/ for continuous updates during this disruption. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets
- identified Dec 15, 2025, 02:13 PM UTC
The issue appears to be related to the back-end heartbeat monitoring service, and the devices are not actually losing internet connectivity. Credit cards and sales transactions from Pico devices are still working as expected. We are actively working to resolve the back-end heartbeat monitoring services.
- resolved Dec 15, 2025, 02:58 PM UTC
Dear Valued Partner, The heartbeat monitoring service has been restored, and Pico devices are now reporting stable online. We will continue to monitor impacted services and devices throughout the day. Thank you for your patience while we worked to resolve this issue. 365 Retail Markets
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