Is 365 Retail Markets down?

Dear Valued Partner, We are actively investigating an issue in AMS that is causing many kiosks to incorrectly appear offline, similar to behavior experienced on 8/18. The affected kiosks remain online and operational, and are continuing to process sales normally. Our engineering teams are actively working to resolve the AMS status display issue as quickly as possible. Please visit https://status.365retailmarkets.com/ for the latest updates as we work toward resolution. We apologize for any confusion or inconvenience this may cause and appreciate your patience. Thank you, 365 Retail Markets

Dear Valued Partner, A fix has been successfully applied, and kiosks in AMS are now reporting the correct online or offline status. Our engineering teams will continue to monitor the services to ensure kiosk continue reporting status accurately. We appreciate your patience and understanding while our teams worked to resolve this incident. Thank you, 365 Retail Markets

Dear Valued Partner, We are actively investigating an issue in AMS that is causing many kiosks to incorrectly appear as offline. The affected kiosks remain online and operational, and are continuing to process sales normally. Our engineering teams are actively working to resolve the AMS status display issue as quickly as possible. Please visit https://status.365retailmarkets.com/ for the latest updates as we work toward resolution. We apologize for any confusion or inconvenience this may cause and appreciate your patience. Thank you, 365 Retail Markets

Dear Valued Partner, Our engineering teams remain actively engaged and are working closely with Microsoft to identify the root cause of the AMS kiosk status display issue. Kiosks continue to remain online and operational and are processing sales normally. We will provide another update as soon as additional information becomes available. Thank you for your continued patience as we work toward resolution. 365 Retail Markets

Dear Valued Partner, A fix has been successfully applied, and the AMS kiosk status display issue has been resolved. Kiosk statuses are now reporting correctly in AMS. We appreciate your patience and understanding while our teams worked to resolve this incident. Thank you, 365 Retail Markets

365 received reports of conflicting Order Numbers and Incorrect Order Data in multiple Spoonfed Accounts.   In your Back Office this will display as an 'Oops' message within the Order. The 365 Development Team is actively working on a solution.  In the interim, please notate your Account Name and Order # with a Chat or Ticket directed to our Support Team.

Thank you for your patience and understanding while we've been investigating the root cause of the conflicting Order Numbers and Incorrect Order Data. At this time, we've identified the cause, and are actively working to resolve the interruption and get back to standard functionality.

This incident has been resolved.

Aug-13: Dev rolled back the update. Aug-14: Dev resolved database conflicts across all accounts.

Dear Valued Partner, 365 received reports of some Pico Vision devices being offline. Devices are showing error messages 'Could not Authenticate' or 'this devices is already provisioned'. 365 has all hands-on deck to isolate the root cause of the issue and restore service as soon as possible. Please check here https://status.365retailmarkets.com/ for continuous updates during this disruption. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets

Dear Valued Partner, Development is continuing the investigation to isolate root cause of the issue with the Pico devices to fix them remotely. In the meantime, if someone is at the location, please click the 'Keep Original' on the device screen, to recover the device. 365 has all hands-on deck to isolate the root cause of the issue and restore service as soon as possible. Please check here https://status.365retailmarkets.com/ for continuous updates during this disruption. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets

Dear Valued Partner, Development is continuing the investigation to isolate root cause of the issue with the Pico devices. We are actively working to bring all devices back online now. Please check here https://status.365retailmarkets.com/ for continuous updates during this disruption. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets

Dear Valued Partner, Thank you for your patience. We have applied a solution and Pico devices are back-up and running. If you have any remaining issues, please contact 365 support. We apologize again for this inconvenience and truly appreciate your partnership and patience. Thank you, 365 Retail Markets