Resolved after 11 hours 56 minutes, affecting VDI Integrations, on December 11, 2025.
Dear Valued Partner, All Sales data for all VDI interfaces has fully synchronized. Thank you for your patience. 365 Retail Markets
Affected components
Update timeline
- investigating Dec 11, 2025, 03:20 PM UTC
Dear Valued Partner, We’re experiencing an issue with Sales data transfers to VDI and OneMarket integrations. This may cause inventory updates and sales reports in your VMS to be behind by 2.5 hours as of ~10:00am EST. 365 has all hands-on deck to isolate the root cause of the issue and restore service as soon as possible. Please check https://status.365retailmarkets.com/ for continuous updates during this disruption. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets
- monitoring Dec 11, 2025, 04:03 PM UTC
The issue has been identified, and a fix has been implemented. Sales data is now flowing again; however, we do not expect to be fully caught up until this evening. An additional update will be posted once the data has fully synchronized. Thank you for your continued patience.
- monitoring Dec 11, 2025, 08:33 PM UTC
We are continuing to monitor as the Sales data catches up. An additional update will be posted once the data has fully synchronized.
- resolved Dec 12, 2025, 03:17 AM UTC
Dear Valued Partner, All Sales data for all VDI interfaces has fully synchronized. Thank you for your patience. 365 Retail Markets
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