365 Retail Markets incident
Spoonfed - Some Order and Access Functionality Restricted
Resolved after 1 day 1 hour, affecting 365 Catering (Spoonfed), on August 13, 2026.
Aug-13: Dev rolled back the update. Aug-14: Dev resolved database conflicts across all accounts.
Affected components
Update timeline
- investigating Aug 13, 2026, 05:49 PM UTC
365 received reports of conflicting Order Numbers and Incorrect Order Data in multiple Spoonfed Accounts. In your Back Office this will display as an 'Oops' message within the Order. The 365 Development Team is actively working on a solution. In the interim, please notate your Account Name and Order # with a Chat or Ticket directed to our Support Team.
- identified Aug 13, 2026, 06:36 PM UTC
Thank you for your patience and understanding while we've been investigating the root cause of the conflicting Order Numbers and Incorrect Order Data. At this time, we've identified the cause, and are actively working to resolve the interruption and get back to standard functionality.
- resolved Aug 14, 2026, 06:53 PM UTC
This incident has been resolved.
- postmortem Aug 14, 2026, 06:53 PM UTC
Aug-13: Dev rolled back the update. Aug-14: Dev resolved database conflicts across all accounts.
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