365 Retail Markets incident

Axia/Bank of America Credit Card issues

Minor Resolved View vendor source →

365 Retail Markets experienced a minor incident on January 22, 2026 affecting Touchscreen and Self Service, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2026, 02:35 PM UTC
Resolved
Jan 22, 2026, 03:00 PM UTC
Duration
24m
Detected by Pingoru
Jan 22, 2026, 02:35 PM UTC

Affected components

TouchscreenSelf Service

Update timeline

  1. investigating Jan 22, 2026, 02:35 PM UTC

    Service Notice: We are currently aware of an issue with our Axia/Bank of America credit card processing that is impacting payments. Our team is actively working with Axia/Bank of America to resolve the issue as quickly as possible. We appreciate your patience and understanding.

  2. investigating Jan 22, 2026, 02:59 PM UTC

    Service Restored: The issue affecting credit card payments has been fully resolved. All transactions are now processing as expected. Thank you for your patience.

  3. resolved Jan 22, 2026, 03:00 PM UTC

    This incident has been resolved.