Resolved after 5 hours 20 minutes, affecting Credit Card Gateway, on November 10, 2025.
Heartland has confirmed the issue was resolved completely on their end by 1:20 PM EST and we haven't seen any further impact. We will continue to work with Heartland once they publish their root cause analysis to identify any opportunities for enhancing customer experience based on their findings. If you have any questions, please contact 365 Support. We apologize for the inconvenience to your business. 365 Retail Markets Support
Affected components
Update timeline
- investigating Nov 10, 2025, 04:06 PM UTC
At approximately 10:30 A.M. EST, 365 Retail Markets began experiencing issues with the Heartland Payment Gateway, specifically impacting MM6 & Pico Devices. Our Team is currently working with Heartland to resolve this issue. More updates will be provided as they become available. If you have any questions, please contact 365 Support. We apologize for the inconvenience to your business. 365 Retail Markets Support
- monitoring Nov 10, 2025, 05:02 PM UTC
We are beginning to see transaction completion as expected, through the Heartland Payment Gateway. Our team is currently working with Heartland to understand the root cause and get final resolution messaging before we officially resolve this incident. If you have any questions, please contact 365 Support. We apologize for the inconvenience to your business. 365 Retail Markets Support
- resolved Nov 10, 2025, 09:26 PM UTC
Heartland has confirmed the issue was resolved completely on their end by 1:20 PM EST and we haven't seen any further impact. We will continue to work with Heartland once they publish their root cause analysis to identify any opportunities for enhancing customer experience based on their findings. If you have any questions, please contact 365 Support. We apologize for the inconvenience to your business. 365 Retail Markets Support
Your product runs on more than 365 Retail Markets
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services