365 Retail Markets Outage History

Started Aug 21, 2026, 01:57 PM UTC· resolved Aug 21, 2026, 02:28 PM UTC

1. investigating Aug 21, 2026, 01:57 PM UTC

   Dear Valued Partner, We are actively investigating an issue in AMS that is causing many kiosks to incorrectly appear offline, similar to behavior experienced on 8/18. The affected kiosks remain online and operational, and are continuing to process sales normally. Our engineering teams are actively working to resolve the AMS status display issue as quickly as possible. Please visit https://status.365retailmarkets.com/ for the latest updates as we work toward resolution. We apologize for any confusion or inconvenience this may cause and appreciate your patience. Thank you, 365 Retail Markets

2. resolved Aug 21, 2026, 02:28 PM UTC

   Dear Valued Partner, A fix has been successfully applied, and kiosks in AMS are now reporting the correct online or offline status. Our engineering teams will continue to monitor the services to ensure kiosk continue reporting status accurately. We appreciate your patience and understanding while our teams worked to resolve this incident. Thank you, 365 Retail Markets

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Started Aug 13, 2026, 05:49 PM UTC· resolved Aug 14, 2026, 06:53 PM UTC

1. investigating Aug 13, 2026, 05:49 PM UTC

   365 received reports of conflicting Order Numbers and Incorrect Order Data in multiple Spoonfed Accounts. In your Back Office this will display as an 'Oops' message within the Order. The 365 Development Team is actively working on a solution. In the interim, please notate your Account Name and Order # with a Chat or Ticket directed to our Support Team.

2. identified Aug 13, 2026, 06:36 PM UTC

   Thank you for your patience and understanding while we've been investigating the root cause of the conflicting Order Numbers and Incorrect Order Data. At this time, we've identified the cause, and are actively working to resolve the interruption and get back to standard functionality.

3. resolved Aug 14, 2026, 06:53 PM UTC

   This incident has been resolved.

4. postmortem Aug 14, 2026, 06:53 PM UTC

   Aug-13: Dev rolled back the update. Aug-14: Dev resolved database conflicts across all accounts.

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Started Aug 13, 2026, 01:00 PM UTC· resolved Aug 13, 2026, 07:23 PM UTC

1. investigating Aug 13, 2026, 01:00 PM UTC

   Dear Valued Partner, 365 received reports of some Pico Vision devices being offline. Devices are showing error messages 'Could not Authenticate' or 'this devices is already provisioned'. 365 has all hands-on deck to isolate the root cause of the issue and restore service as soon as possible. Please check here https://status.365retailmarkets.com/ for continuous updates during this disruption. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets

2. investigating Aug 13, 2026, 02:38 PM UTC

   Dear Valued Partner, Development is continuing the investigation to isolate root cause of the issue with the Pico devices to fix them remotely. In the meantime, if someone is at the location, please click the 'Keep Original' on the device screen, to recover the device. 365 has all hands-on deck to isolate the root cause of the issue and restore service as soon as possible. Please check here https://status.365retailmarkets.com/ for continuous updates during this disruption. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets

3. investigating Aug 13, 2026, 03:31 PM UTC

   Dear Valued Partner, Development is continuing the investigation to isolate root cause of the issue with the Pico devices. We are actively working to bring all devices back online now. Please check here https://status.365retailmarkets.com/ for continuous updates during this disruption. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets

4. resolved Aug 13, 2026, 07:23 PM UTC

   Dear Valued Partner, Thank you for your patience. We have applied a solution and Pico devices are back-up and running. If you have any remaining issues, please contact 365 support. We apologize again for this inconvenience and truly appreciate your partnership and patience. Thank you, 365 Retail Markets

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Started Jul 26, 2026, 09:55 PM UTC· resolved Jul 26, 2026, 10:12 PM UTC

1. investigating Jul 26, 2026, 09:55 PM UTC

   Dear Valued Partner, FullCount has received reports of service issues on the following application(s): Touchscreen Back Office Self Service Resident Portal We are currently investigating and will provide an update as soon as possible. Please check https://status.365retailmarkets.com/ for periodic updates. We apologize for this inconvenience and appreciate your patience. Thank you, FullCount

2. resolved Jul 26, 2026, 10:12 PM UTC

   Dear Valued Partner, All FullCount systems are now operational. Please reload or reboot your devices if you have not yet done so. Please contact FullCount Support ([email protected], 800-289-9636) if you have any questions or see any further issues. We apologize again for this inconvenience and truly appreciate your partnership and patience. Thank you, FullCount

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Started Apr 30, 2026, 12:40 PM UTC· resolved Apr 30, 2026, 12:43 PM UTC

1. investigating Apr 30, 2026, 12:40 PM UTC

   The FullCount Touchscreen is currently experiencing a degradation in service. We are investigating the issue and will provide an update as soon as possible.

2. resolved Apr 30, 2026, 12:43 PM UTC

   Dear Valued Partner, All FullCount systems are now operational. Please contact FullCount Support ([email protected], 800-289-9636) if you have any questions or see any further issues. We apologize again for this inconvenience and truly appreciate your partnership and patience. Thank you, FullCount

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Started Jan 22, 2026, 02:35 PM UTC· resolved Jan 22, 2026, 03:00 PM UTC

1. investigating Jan 22, 2026, 02:35 PM UTC

   Service Notice: We are currently aware of an issue with our Axia/Bank of America credit card processing that is impacting payments. Our team is actively working with Axia/Bank of America to resolve the issue as quickly as possible. We appreciate your patience and understanding.

2. investigating Jan 22, 2026, 02:59 PM UTC

   Service Restored: The issue affecting credit card payments has been fully resolved. All transactions are now processing as expected. Thank you for your patience.

3. resolved Jan 22, 2026, 03:00 PM UTC

   This incident has been resolved.

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Started Dec 15, 2025, 01:33 PM UTC· resolved Dec 15, 2025, 02:58 PM UTC

1. investigating Dec 15, 2025, 01:33 PM UTC

   Dear Valued Partner, We’re investigating an issue with some Pico platform devices reporting offline, and then back online again. Please check https://status.365retailmarkets.com/ for continuous updates during this disruption. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets

2. identified Dec 15, 2025, 02:13 PM UTC

   The issue appears to be related to the back-end heartbeat monitoring service, and the devices are not actually losing internet connectivity. Credit cards and sales transactions from Pico devices are still working as expected. We are actively working to resolve the back-end heartbeat monitoring services.

3. resolved Dec 15, 2025, 02:58 PM UTC

   Dear Valued Partner, The heartbeat monitoring service has been restored, and Pico devices are now reporting stable online. We will continue to monitor impacted services and devices throughout the day. Thank you for your patience while we worked to resolve this issue. 365 Retail Markets

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Started Dec 11, 2025, 03:20 PM UTC· resolved Dec 12, 2025, 03:17 AM UTC

1. investigating Dec 11, 2025, 03:20 PM UTC

   Dear Valued Partner, We’re experiencing an issue with Sales data transfers to VDI and OneMarket integrations. This may cause inventory updates and sales reports in your VMS to be behind by 2.5 hours as of ~10:00am EST. 365 has all hands-on deck to isolate the root cause of the issue and restore service as soon as possible. Please check https://status.365retailmarkets.com/ for continuous updates during this disruption. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets

2. monitoring Dec 11, 2025, 04:03 PM UTC

   The issue has been identified, and a fix has been implemented. Sales data is now flowing again; however, we do not expect to be fully caught up until this evening. An additional update will be posted once the data has fully synchronized. Thank you for your continued patience.

3. monitoring Dec 11, 2025, 08:33 PM UTC

   We are continuing to monitor as the Sales data catches up. An additional update will be posted once the data has fully synchronized.

4. resolved Dec 12, 2025, 03:17 AM UTC

   Dear Valued Partner, All Sales data for all VDI interfaces has fully synchronized. Thank you for your patience. 365 Retail Markets

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Started Nov 10, 2025, 04:06 PM UTC· resolved Nov 10, 2025, 09:26 PM UTC

1. investigating Nov 10, 2025, 04:06 PM UTC

   At approximately 10:30 A.M. EST, 365 Retail Markets began experiencing issues with the Heartland Payment Gateway, specifically impacting MM6 & Pico Devices. Our Team is currently working with Heartland to resolve this issue. More updates will be provided as they become available. If you have any questions, please contact 365 Support. We apologize for the inconvenience to your business. 365 Retail Markets Support

2. monitoring Nov 10, 2025, 05:02 PM UTC

   We are beginning to see transaction completion as expected, through the Heartland Payment Gateway. Our team is currently working with Heartland to understand the root cause and get final resolution messaging before we officially resolve this incident. If you have any questions, please contact 365 Support. We apologize for the inconvenience to your business. 365 Retail Markets Support

3. resolved Nov 10, 2025, 09:26 PM UTC

   Heartland has confirmed the issue was resolved completely on their end by 1:20 PM EST and we haven't seen any further impact. We will continue to work with Heartland once they publish their root cause analysis to identify any opportunities for enhancing customer experience based on their findings. If you have any questions, please contact 365 Support. We apologize for the inconvenience to your business. 365 Retail Markets Support

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Started Nov 06, 2025, 03:36 PM UTC· resolved Nov 06, 2025, 09:29 PM UTC

1. investigating Nov 06, 2025, 03:36 PM UTC

   365 Retail Markets is aware of some users experiencing issues placing Order Ahead orders. We are working to identify and resolve this issue. Thank you for your understanding and patience as we work through this. If you have any questions or need further information, please feel free to reach out to our Support team We apologize for any inconvenience 365 Retail Markets

2. investigating Nov 06, 2025, 04:48 PM UTC

   We are continuing to investigate the issues impacting order ahead, and have our technical teams focused on identifying the root cause. Thank you for your understanding and patience as we work through this. If you have any questions or need further information, please feel free to reach out to our Support team We apologize for any inconvenience 365 Retail Markets

3. investigating Nov 06, 2025, 05:31 PM UTC

   We are continuing to investigate this issue.

4. resolved Nov 06, 2025, 09:29 PM UTC

   Our engineering team has resolved the issue impacting order ahead. We continue to work with our AWS partner to assure this issue does not occur again. Thank you for your understanding and patience as we work through this. If you have any questions or need further information, please feel free to reach out to our Support team We apologize for any inconvenience 365 Retail Markets

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Started Sep 26, 2025, 04:43 PM UTC· resolved Sep 27, 2025, 01:58 PM UTC

1. monitoring Sep 26, 2025, 04:43 PM UTC

   365 Retail Markets is aware of a recent backlog of transactions from 9/25 flowing through VDI. This backlog has led to sales variance in our reporting as well as impacting product picking if you're using VDI. We have resolved this issue, and transactions are now flowing, and we expect the reporting to be up-to-date by tonight's syncs. Please be assured that if transactions catch up sooner than anticipated, we will promptly communicate this to you. Thank you for your understanding and patience as we work through this. If you have any questions or need further information, please feel free to reach out to our Support team We apologize for any inconvenience 365 Retail Markets

2. resolved Sep 27, 2025, 01:58 PM UTC

   Dear Valued Partner, As of last evening at 8:30PM EST, all data was caught up from the backlog of transactions from 9/25 flowing through VDI. Sales reporting and product picking through VDI is back to normal state. The root cause of this incident was an issue with a server within our cloud cluster requiring a restart. Once the restart was completed, data began to flow, however a backlog existed. Thank you for your patience as we worked through this incident. If you have any questions or need further information, please feel free to reach out to our Support team. We apologize for any inconvenience Thank you, 365 Retail Markets

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Started Jun 30, 2025, 03:23 PM UTC· resolved Jul 01, 2025, 09:50 AM UTC

1. investigating Jun 30, 2025, 03:23 PM UTC

   Dear Valued Partners, Please be advised that some kiosks may be experiencing intermittent local modes, with most recovering on their own. We are investigating the root cause and will post updates at https://status.365retailmarkets.com/ as we identify them. Thank you, 365 Support Team

2. investigating Jun 30, 2025, 06:39 PM UTC

   We are continuing to investigate this issue and will post updates here once we identify the root cause. Thank you for your continued patience.

3. investigating Jun 30, 2025, 09:37 PM UTC

   We continue to investigate this issue and will post updates here as we identify them. Thank you for your continued patience.

4. monitoring Jul 01, 2025, 12:25 AM UTC

   We have identified the cause of the issue, and the intermittent local modes have fallen back down to normal levels. Devices previously in local mode have re-synced all data to the servers. Our teams will continue monitoring the environment to ensure no residual issues remain. Thank you for your patience and continued support.

5. resolved Jul 01, 2025, 09:50 AM UTC

   Dear Valued Partners, The intermittent local mode issue has been resolved and levels have remained consistently low through the night. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Support Team

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Started Jun 12, 2025, 06:55 PM UTC· resolved Jun 12, 2025, 09:02 PM UTC

1. identified Jun 12, 2025, 06:55 PM UTC

   Dear Valued Partners, We are aware of services disruptions across Google Cloud, Cloudflare, Snowflake, and other services which may impact the functionality of some 365 Retail Market products. We will post updates at https://status.365retailmarkets.com when we receive them. Thank you, 365 Support Team

2. identified Jun 12, 2025, 06:55 PM UTC

   We are continuing to work on a fix for this issue.

3. identified Jun 12, 2025, 08:02 PM UTC

   We are continuing to monitor the service outage with Google Cloud and Snowflake that is impacted some of our services.

4. resolved Jun 12, 2025, 09:02 PM UTC

   Dear Valued Partners, The Google Cloud outage, along with the related Snowflake outage, appears to be resolved. All ADM, Parlevel, and Stockwell services have been restored. Although we have not received official confirmation from Google, our 365-monitoring metrics indicate that our services are up and running. Any queued transactions have either caught up or will finish processing shortly. Our teams will continue to monitor performance within our applications while we await a final confirmation from Google that all services have indeed been restored. Thank you, 365 Support Team

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Started Apr 30, 2025, 09:36 PM UTC· resolved Apr 30, 2025, 10:24 PM UTC

1. investigating Apr 30, 2025, 09:36 PM UTC

   The FullCount Touchscreen is currently experiencing a disruption in service for a subset of customers. We are investigating the issue and will provide an update as soon as possible.

2. resolved Apr 30, 2025, 10:24 PM UTC

   This incident has been resolved.

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Started Jan 27, 2025, 06:58 PM UTC· resolved Jan 27, 2025, 10:11 PM UTC

1. investigating Jan 27, 2025, 06:58 PM UTC

   Dear Valued Partner, 365 received reports of issues on our Avanti kiosk platform, showing a black screen on some kiosks. 365 has all hands-on deck to isolate the root cause of the issue and restore service as soon as possible. In most circumstances, our support team has found a reboot of the impacted kiosk resolves the black screen. Please check here https://status.365retailmarkets.com/ for continuous updates during this disruption. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets

2. identified Jan 27, 2025, 07:09 PM UTC

   Thank you for your patience and understanding while we've been investigating the root cause of the outage at hand. We’ve identified that a recent Windows update may have impacted the functionality of some kiosks. To address this, we are implementing a two-step reboot process for potentially impacted kiosks: Initial Reboot: A scripted reboot will be conducted to resolve any immediate issues and restore normal operation. Follow-Up Reboot: A second reboot will occur later as a precaution to ensure all systems are functioning properly. Our team is closely monitoring the situation to minimize any disruption. We appreciate your understanding and patience as we work to ensure reliable service. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets

3. monitoring Jan 27, 2025, 09:07 PM UTC

   Thank you for your patience and understanding. We’ve deployed the necessary reboots to kiosks described in the previous update to resolve the black screen, and kiosks should be transacting as normal. If you have any kiosks currently experiencing a black screen and not able to transact, we urge you to contact support immediately so we can help you resolve this issue caused by a recent Windows update. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets

4. resolved Jan 27, 2025, 10:11 PM UTC

   Thank you for your patience and understanding. We’ve deployed the necessary reboots to kiosks described in the previous update to resolve the black screen, and kiosks should be transacting as normal. We apologize for this inconvenience and appreciate your patience and are closing this incident as resolved. If you have any kiosks still experiencing a black screen and not able to transact, please contact support immediately so we can help you resolve this issue caused by a recent Windows update. Thank you, 365 Retail Markets

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Started Nov 26, 2024, 03:48 PM UTC· resolved Nov 26, 2024, 09:57 PM UTC

1. investigating Nov 26, 2024, 03:48 PM UTC

   We are currently experiencing an issue on our Avanti platform with user fingerprints not scanning. Our development team is actively working to resolve it as quickly as possible. Please note that market card scans and credit card payments are not affected and are functioning normally. We sincerely apologize for the disruption in your business. 365 Retail Markets

2. investigating Nov 26, 2024, 03:52 PM UTC

   Dear Valued Partner, 365 received reports of issues on our Avanti platform, which is impacting fingerprints not scanning. 365 has all hands-on deck to isolate the root cause of the issue and restore service as soon as possible. Please note, market card scans and credit card payments are not affected and are functioning normally. Please check here https://status.365retailmarkets.com/ for continuous updates during this disruption. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets

3. identified Nov 26, 2024, 06:42 PM UTC

   Thank you for your patience and understanding while we've been investigating the root cause of our Avanti platform with user fingerprints not scanning. At this time, we've identified the cause, and are actively working to resolve the interruption and get back to standard functionality. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets

4. resolved Nov 26, 2024, 09:57 PM UTC

   Dear Valued Partner, The issue with user fingerprints not scanning has been resolved and is now functioning properly. If you continue to experience any issues, please contact support for further assistance. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets

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