365 Retail Markets Outage History

365 Retail Markets is up right now

365 Retail Markets had 9 outages in the last 2 years totaling 65h 40m of downtime — averaging 0.4 incidents per month.

There were 9 365 Retail Markets outages since June 12, 2025 totaling 65h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.365retailmarkets.com

Minor April 30, 2026

FullCount Touchscreen Degradation

Detected by Pingoru
Apr 30, 2026, 12:40 PM UTC
Resolved
Apr 30, 2026, 12:43 PM UTC
Duration
3m
Affected: Touchscreen
Timeline · 2 updates
  1. investigating Apr 30, 2026, 12:40 PM UTC

    The FullCount Touchscreen is currently experiencing a degradation in service. We are investigating the issue and will provide an update as soon as possible.

  2. resolved Apr 30, 2026, 12:43 PM UTC

    Dear Valued Partner, All FullCount systems are now operational. Please contact FullCount Support ([email protected], 800-289-9636) if you have any questions or see any further issues. We apologize again for this inconvenience and truly appreciate your partnership and patience. Thank you, FullCount

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Minor January 22, 2026

Axia/Bank of America Credit Card issues

Detected by Pingoru
Jan 22, 2026, 02:35 PM UTC
Resolved
Jan 22, 2026, 03:00 PM UTC
Duration
24m
Affected: TouchscreenSelf Service
Timeline · 3 updates
  1. investigating Jan 22, 2026, 02:35 PM UTC

    Service Notice: We are currently aware of an issue with our Axia/Bank of America credit card processing that is impacting payments. Our team is actively working with Axia/Bank of America to resolve the issue as quickly as possible. We appreciate your patience and understanding.

  2. investigating Jan 22, 2026, 02:59 PM UTC

    Service Restored: The issue affecting credit card payments has been fully resolved. All transactions are now processing as expected. Thank you for your patience.

  3. resolved Jan 22, 2026, 03:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 15, 2025

Some Pico platform devices reporting offline, then online

Detected by Pingoru
Dec 15, 2025, 01:33 PM UTC
Resolved
Dec 15, 2025, 02:58 PM UTC
Duration
1h 24m
Affected: PicoCVStockwellNetwork Connectivity
Timeline · 3 updates
  1. investigating Dec 15, 2025, 01:33 PM UTC

    Dear Valued Partner, We’re investigating an issue with some Pico platform devices reporting offline, and then back online again. Please check https://status.365retailmarkets.com/ for continuous updates during this disruption. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets

  2. identified Dec 15, 2025, 02:13 PM UTC

    The issue appears to be related to the back-end heartbeat monitoring service, and the devices are not actually losing internet connectivity. Credit cards and sales transactions from Pico devices are still working as expected. We are actively working to resolve the back-end heartbeat monitoring services.

  3. resolved Dec 15, 2025, 02:58 PM UTC

    Dear Valued Partner, The heartbeat monitoring service has been restored, and Pico devices are now reporting stable online. We will continue to monitor impacted services and devices throughout the day. Thank you for your patience while we worked to resolve this issue. 365 Retail Markets

Read the full incident report →

Minor December 11, 2025

VDI integrations Sales data delayed

Detected by Pingoru
Dec 11, 2025, 03:20 PM UTC
Resolved
Dec 12, 2025, 03:17 AM UTC
Duration
11h 56m
Affected: VDI Integrations
Timeline · 4 updates
  1. investigating Dec 11, 2025, 03:20 PM UTC

    Dear Valued Partner, We’re experiencing an issue with Sales data transfers to VDI and OneMarket integrations. This may cause inventory updates and sales reports in your VMS to be behind by 2.5 hours as of ~10:00am EST. 365 has all hands-on deck to isolate the root cause of the issue and restore service as soon as possible. Please check https://status.365retailmarkets.com/ for continuous updates during this disruption. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets

  2. monitoring Dec 11, 2025, 04:03 PM UTC

    The issue has been identified, and a fix has been implemented. Sales data is now flowing again; however, we do not expect to be fully caught up until this evening. An additional update will be posted once the data has fully synchronized. Thank you for your continued patience.

  3. monitoring Dec 11, 2025, 08:33 PM UTC

    We are continuing to monitor as the Sales data catches up. An additional update will be posted once the data has fully synchronized.

  4. resolved Dec 12, 2025, 03:17 AM UTC

    Dear Valued Partner, All Sales data for all VDI interfaces has fully synchronized. Thank you for your patience. 365 Retail Markets

Read the full incident report →

Notice November 10, 2025

Investigating Outage

Detected by Pingoru
Nov 10, 2025, 04:06 PM UTC
Resolved
Nov 10, 2025, 09:26 PM UTC
Duration
5h 20m
Affected: Credit Card Gateway
Timeline · 3 updates
  1. investigating Nov 10, 2025, 04:06 PM UTC

    At approximately 10:30 A.M. EST, 365 Retail Markets began experiencing issues with the Heartland Payment Gateway, specifically impacting MM6 & Pico Devices. Our Team is currently working with Heartland to resolve this issue. More updates will be provided as they become available. If you have any questions, please contact 365 Support. We apologize for the inconvenience to your business. 365 Retail Markets Support

  2. monitoring Nov 10, 2025, 05:02 PM UTC

    We are beginning to see transaction completion as expected, through the Heartland Payment Gateway. Our team is currently working with Heartland to understand the root cause and get final resolution messaging before we officially resolve this incident. If you have any questions, please contact 365 Support. We apologize for the inconvenience to your business. 365 Retail Markets Support

  3. resolved Nov 10, 2025, 09:26 PM UTC

    Heartland has confirmed the issue was resolved completely on their end by 1:20 PM EST and we haven't seen any further impact. We will continue to work with Heartland once they publish their root cause analysis to identify any opportunities for enhancing customer experience based on their findings. If you have any questions, please contact 365 Support. We apologize for the inconvenience to your business. 365 Retail Markets Support

Read the full incident report →

Minor November 6, 2025

Order Ahead Degraded Services

Detected by Pingoru
Nov 06, 2025, 04:48 PM UTC
Resolved
Nov 06, 2025, 09:29 PM UTC
Duration
4h 40m
Affected: ADMGlobal Market AccountsMobile AppMyMarketAccount.netOrder Ahead
Timeline · 4 updates
  1. investigating Nov 06, 2025, 03:36 PM UTC

    365 Retail Markets is aware of some users experiencing issues placing Order Ahead orders. We are working to identify and resolve this issue. Thank you for your understanding and patience as we work through this. If you have any questions or need further information, please feel free to reach out to our Support team We apologize for any inconvenience 365 Retail Markets

  2. investigating Nov 06, 2025, 04:48 PM UTC

    We are continuing to investigate the issues impacting order ahead, and have our technical teams focused on identifying the root cause. Thank you for your understanding and patience as we work through this. If you have any questions or need further information, please feel free to reach out to our Support team We apologize for any inconvenience 365 Retail Markets

  3. investigating Nov 06, 2025, 05:31 PM UTC

    We are continuing to investigate this issue.

  4. resolved Nov 06, 2025, 09:29 PM UTC

    Our engineering team has resolved the issue impacting order ahead. We continue to work with our AWS partner to assure this issue does not occur again. Thank you for your understanding and patience as we work through this. If you have any questions or need further information, please feel free to reach out to our Support team We apologize for any inconvenience 365 Retail Markets

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Notice September 26, 2025

VDI Posting Delay 9/26/2025

Detected by Pingoru
Sep 26, 2025, 04:43 PM UTC
Resolved
Sep 27, 2025, 01:58 PM UTC
Duration
21h 15m
Affected: ADMLicensing PortalVMSLicensing ServiceVision CMSVDI Integrations
Timeline · 2 updates
  1. monitoring Sep 26, 2025, 04:43 PM UTC

    365 Retail Markets is aware of a recent backlog of transactions from 9/25 flowing through VDI. This backlog has led to sales variance in our reporting as well as impacting product picking if you're using VDI. We have resolved this issue, and transactions are now flowing, and we expect the reporting to be up-to-date by tonight's syncs. Please be assured that if transactions catch up sooner than anticipated, we will promptly communicate this to you. Thank you for your understanding and patience as we work through this. If you have any questions or need further information, please feel free to reach out to our Support team We apologize for any inconvenience 365 Retail Markets

  2. resolved Sep 27, 2025, 01:58 PM UTC

    Dear Valued Partner, As of last evening at 8:30PM EST, all data was caught up from the backlog of transactions from 9/25 flowing through VDI. Sales reporting and product picking through VDI is back to normal state. The root cause of this incident was an issue with a server within our cloud cluster requiring a restart. Once the restart was completed, data began to flow, however a backlog existed. Thank you for your patience as we worked through this incident. If you have any questions or need further information, please feel free to reach out to our Support team. We apologize for any inconvenience Thank you, 365 Retail Markets

Read the full incident report →

Minor June 30, 2025

Intermittent local mode kiosks

Detected by Pingoru
Jun 30, 2025, 03:23 PM UTC
Resolved
Jul 01, 2025, 09:50 AM UTC
Duration
18h 27m
Affected: Network Connectivity
Timeline · 5 updates
  1. investigating Jun 30, 2025, 03:23 PM UTC

    Dear Valued Partners, Please be advised that some kiosks may be experiencing intermittent local modes, with most recovering on their own. We are investigating the root cause and will post updates at https://status.365retailmarkets.com/ as we identify them. Thank you, 365 Support Team

  2. investigating Jun 30, 2025, 06:39 PM UTC

    We are continuing to investigate this issue and will post updates here once we identify the root cause. Thank you for your continued patience.

  3. investigating Jun 30, 2025, 09:37 PM UTC

    We continue to investigate this issue and will post updates here as we identify them. Thank you for your continued patience.

  4. monitoring Jul 01, 2025, 12:25 AM UTC

    We have identified the cause of the issue, and the intermittent local modes have fallen back down to normal levels. Devices previously in local mode have re-synced all data to the servers. Our teams will continue monitoring the environment to ensure no residual issues remain. Thank you for your patience and continued support.

  5. resolved Jul 01, 2025, 09:50 AM UTC

    Dear Valued Partners, The intermittent local mode issue has been resolved and levels have remained consistently low through the night. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Support Team

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Major June 12, 2025

Multiple service providers experiencing outages impacting 365 services

Detected by Pingoru
Jun 12, 2025, 06:55 PM UTC
Resolved
Jun 12, 2025, 09:02 PM UTC
Duration
2h 7m
Affected: ADMVMSStockwell
Timeline · 4 updates
  1. identified Jun 12, 2025, 06:55 PM UTC

    Dear Valued Partners, We are aware of services disruptions across Google Cloud, Cloudflare, Snowflake, and other services which may impact the functionality of some 365 Retail Market products. We will post updates at https://status.365retailmarkets.com when we receive them. Thank you, 365 Support Team

  2. identified Jun 12, 2025, 06:55 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jun 12, 2025, 08:02 PM UTC

    We are continuing to monitor the service outage with Google Cloud and Snowflake that is impacted some of our services.

  4. resolved Jun 12, 2025, 09:02 PM UTC

    Dear Valued Partners, The Google Cloud outage, along with the related Snowflake outage, appears to be resolved. All ADM, Parlevel, and Stockwell services have been restored. Although we have not received official confirmation from Google, our 365-monitoring metrics indicate that our services are up and running. Any queued transactions have either caught up or will finish processing shortly. Our teams will continue to monitor performance within our applications while we await a final confirmation from Google that all services have indeed been restored. Thank you, 365 Support Team

Read the full incident report →