365 Retail Markets experienced a minor incident on June 30, 2025 affecting Network Connectivity, lasting 18h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 30, 2025, 03:23 PM UTC
Dear Valued Partners, Please be advised that some kiosks may be experiencing intermittent local modes, with most recovering on their own. We are investigating the root cause and will post updates at https://status.365retailmarkets.com/ as we identify them. Thank you, 365 Support Team
- investigating Jun 30, 2025, 06:39 PM UTC
We are continuing to investigate this issue and will post updates here once we identify the root cause. Thank you for your continued patience.
- investigating Jun 30, 2025, 09:37 PM UTC
We continue to investigate this issue and will post updates here as we identify them. Thank you for your continued patience.
- monitoring Jul 01, 2025, 12:25 AM UTC
We have identified the cause of the issue, and the intermittent local modes have fallen back down to normal levels. Devices previously in local mode have re-synced all data to the servers. Our teams will continue monitoring the environment to ensure no residual issues remain. Thank you for your patience and continued support.
- resolved Jul 01, 2025, 09:50 AM UTC
Dear Valued Partners, The intermittent local mode issue has been resolved and levels have remained consistently low through the night. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Support Team