365 Retail Markets incident
Multiple service providers experiencing outages impacting 365 services
365 Retail Markets experienced a major incident on June 12, 2025 affecting ADM and VMS and 1 more component, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 12, 2025, 06:55 PM UTC
Dear Valued Partners, We are aware of services disruptions across Google Cloud, Cloudflare, Snowflake, and other services which may impact the functionality of some 365 Retail Market products. We will post updates at https://status.365retailmarkets.com when we receive them. Thank you, 365 Support Team
- identified Jun 12, 2025, 06:55 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 12, 2025, 08:02 PM UTC
We are continuing to monitor the service outage with Google Cloud and Snowflake that is impacted some of our services.
- resolved Jun 12, 2025, 09:02 PM UTC
Dear Valued Partners, The Google Cloud outage, along with the related Snowflake outage, appears to be resolved. All ADM, Parlevel, and Stockwell services have been restored. Although we have not received official confirmation from Google, our 365-monitoring metrics indicate that our services are up and running. Any queued transactions have either caught up or will finish processing shortly. Our teams will continue to monitor performance within our applications while we await a final confirmation from Google that all services have indeed been restored. Thank you, 365 Support Team