- Detected by Pingoru
- Apr 30, 2026, 12:40 PM UTC
- Resolved
- Apr 30, 2026, 12:43 PM UTC
- Duration
- 3m
Affected: Touchscreen
Timeline · 2 updates
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investigating Apr 30, 2026, 12:40 PM UTC
The FullCount Touchscreen is currently experiencing a degradation in service. We are investigating the issue and will provide an update as soon as possible.
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resolved Apr 30, 2026, 12:43 PM UTC
Dear Valued Partner, All FullCount systems are now operational. Please contact FullCount Support ([email protected], 800-289-9636) if you have any questions or see any further issues. We apologize again for this inconvenience and truly appreciate your partnership and patience. Thank you, FullCount
Read the full incident report →
- Detected by Pingoru
- Jan 22, 2026, 02:35 PM UTC
- Resolved
- Jan 22, 2026, 03:00 PM UTC
- Duration
- 24m
Affected: TouchscreenSelf Service
Timeline · 3 updates
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investigating Jan 22, 2026, 02:35 PM UTC
Service Notice: We are currently aware of an issue with our Axia/Bank of America credit card processing that is impacting payments. Our team is actively working with Axia/Bank of America to resolve the issue as quickly as possible. We appreciate your patience and understanding.
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investigating Jan 22, 2026, 02:59 PM UTC
Service Restored: The issue affecting credit card payments has been fully resolved. All transactions are now processing as expected. Thank you for your patience.
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resolved Jan 22, 2026, 03:00 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 15, 2025, 01:33 PM UTC
- Resolved
- Dec 15, 2025, 02:58 PM UTC
- Duration
- 1h 24m
Affected: PicoCVStockwellNetwork Connectivity
Timeline · 3 updates
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investigating Dec 15, 2025, 01:33 PM UTC
Dear Valued Partner, We’re investigating an issue with some Pico platform devices reporting offline, and then back online again. Please check https://status.365retailmarkets.com/ for continuous updates during this disruption. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets
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identified Dec 15, 2025, 02:13 PM UTC
The issue appears to be related to the back-end heartbeat monitoring service, and the devices are not actually losing internet connectivity. Credit cards and sales transactions from Pico devices are still working as expected. We are actively working to resolve the back-end heartbeat monitoring services.
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resolved Dec 15, 2025, 02:58 PM UTC
Dear Valued Partner, The heartbeat monitoring service has been restored, and Pico devices are now reporting stable online. We will continue to monitor impacted services and devices throughout the day. Thank you for your patience while we worked to resolve this issue. 365 Retail Markets
Read the full incident report →
- Detected by Pingoru
- Dec 11, 2025, 03:20 PM UTC
- Resolved
- Dec 12, 2025, 03:17 AM UTC
- Duration
- 11h 56m
Affected: VDI Integrations
Timeline · 4 updates
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investigating Dec 11, 2025, 03:20 PM UTC
Dear Valued Partner, We’re experiencing an issue with Sales data transfers to VDI and OneMarket integrations. This may cause inventory updates and sales reports in your VMS to be behind by 2.5 hours as of ~10:00am EST. 365 has all hands-on deck to isolate the root cause of the issue and restore service as soon as possible. Please check https://status.365retailmarkets.com/ for continuous updates during this disruption. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets
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monitoring Dec 11, 2025, 04:03 PM UTC
The issue has been identified, and a fix has been implemented. Sales data is now flowing again; however, we do not expect to be fully caught up until this evening. An additional update will be posted once the data has fully synchronized. Thank you for your continued patience.
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monitoring Dec 11, 2025, 08:33 PM UTC
We are continuing to monitor as the Sales data catches up. An additional update will be posted once the data has fully synchronized.
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resolved Dec 12, 2025, 03:17 AM UTC
Dear Valued Partner, All Sales data for all VDI interfaces has fully synchronized. Thank you for your patience. 365 Retail Markets
Read the full incident report →
- Detected by Pingoru
- Nov 10, 2025, 04:06 PM UTC
- Resolved
- Nov 10, 2025, 09:26 PM UTC
- Duration
- 5h 20m
Affected: Credit Card Gateway
Timeline · 3 updates
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investigating Nov 10, 2025, 04:06 PM UTC
At approximately 10:30 A.M. EST, 365 Retail Markets began experiencing issues with the Heartland Payment Gateway, specifically impacting MM6 & Pico Devices. Our Team is currently working with Heartland to resolve this issue. More updates will be provided as they become available. If you have any questions, please contact 365 Support. We apologize for the inconvenience to your business. 365 Retail Markets Support
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monitoring Nov 10, 2025, 05:02 PM UTC
We are beginning to see transaction completion as expected, through the Heartland Payment Gateway. Our team is currently working with Heartland to understand the root cause and get final resolution messaging before we officially resolve this incident. If you have any questions, please contact 365 Support. We apologize for the inconvenience to your business. 365 Retail Markets Support
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resolved Nov 10, 2025, 09:26 PM UTC
Heartland has confirmed the issue was resolved completely on their end by 1:20 PM EST and we haven't seen any further impact. We will continue to work with Heartland once they publish their root cause analysis to identify any opportunities for enhancing customer experience based on their findings. If you have any questions, please contact 365 Support. We apologize for the inconvenience to your business. 365 Retail Markets Support
Read the full incident report →
- Detected by Pingoru
- Nov 06, 2025, 04:48 PM UTC
- Resolved
- Nov 06, 2025, 09:29 PM UTC
- Duration
- 4h 40m
Affected: ADMGlobal Market AccountsMobile AppMyMarketAccount.netOrder Ahead
Timeline · 4 updates
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investigating Nov 06, 2025, 03:36 PM UTC
365 Retail Markets is aware of some users experiencing issues placing Order Ahead orders. We are working to identify and resolve this issue. Thank you for your understanding and patience as we work through this. If you have any questions or need further information, please feel free to reach out to our Support team We apologize for any inconvenience 365 Retail Markets
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investigating Nov 06, 2025, 04:48 PM UTC
We are continuing to investigate the issues impacting order ahead, and have our technical teams focused on identifying the root cause. Thank you for your understanding and patience as we work through this. If you have any questions or need further information, please feel free to reach out to our Support team We apologize for any inconvenience 365 Retail Markets
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investigating Nov 06, 2025, 05:31 PM UTC
We are continuing to investigate this issue.
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resolved Nov 06, 2025, 09:29 PM UTC
Our engineering team has resolved the issue impacting order ahead. We continue to work with our AWS partner to assure this issue does not occur again. Thank you for your understanding and patience as we work through this. If you have any questions or need further information, please feel free to reach out to our Support team We apologize for any inconvenience 365 Retail Markets
Read the full incident report →
Notice September 26, 2025 - Detected by Pingoru
- Sep 26, 2025, 04:43 PM UTC
- Resolved
- Sep 27, 2025, 01:58 PM UTC
- Duration
- 21h 15m
Affected: ADMLicensing PortalVMSLicensing ServiceVision CMSVDI Integrations
Timeline · 2 updates
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monitoring Sep 26, 2025, 04:43 PM UTC
365 Retail Markets is aware of a recent backlog of transactions from 9/25 flowing through VDI. This backlog has led to sales variance in our reporting as well as impacting product picking if you're using VDI. We have resolved this issue, and transactions are now flowing, and we expect the reporting to be up-to-date by tonight's syncs. Please be assured that if transactions catch up sooner than anticipated, we will promptly communicate this to you. Thank you for your understanding and patience as we work through this. If you have any questions or need further information, please feel free to reach out to our Support team We apologize for any inconvenience 365 Retail Markets
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resolved Sep 27, 2025, 01:58 PM UTC
Dear Valued Partner, As of last evening at 8:30PM EST, all data was caught up from the backlog of transactions from 9/25 flowing through VDI. Sales reporting and product picking through VDI is back to normal state. The root cause of this incident was an issue with a server within our cloud cluster requiring a restart. Once the restart was completed, data began to flow, however a backlog existed. Thank you for your patience as we worked through this incident. If you have any questions or need further information, please feel free to reach out to our Support team. We apologize for any inconvenience Thank you, 365 Retail Markets
Read the full incident report →
- Detected by Pingoru
- Jun 30, 2025, 03:23 PM UTC
- Resolved
- Jul 01, 2025, 09:50 AM UTC
- Duration
- 18h 27m
Affected: Network Connectivity
Timeline · 5 updates
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investigating Jun 30, 2025, 03:23 PM UTC
Dear Valued Partners, Please be advised that some kiosks may be experiencing intermittent local modes, with most recovering on their own. We are investigating the root cause and will post updates at https://status.365retailmarkets.com/ as we identify them. Thank you, 365 Support Team
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investigating Jun 30, 2025, 06:39 PM UTC
We are continuing to investigate this issue and will post updates here once we identify the root cause. Thank you for your continued patience.
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investigating Jun 30, 2025, 09:37 PM UTC
We continue to investigate this issue and will post updates here as we identify them. Thank you for your continued patience.
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monitoring Jul 01, 2025, 12:25 AM UTC
We have identified the cause of the issue, and the intermittent local modes have fallen back down to normal levels. Devices previously in local mode have re-synced all data to the servers. Our teams will continue monitoring the environment to ensure no residual issues remain. Thank you for your patience and continued support.
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resolved Jul 01, 2025, 09:50 AM UTC
Dear Valued Partners, The intermittent local mode issue has been resolved and levels have remained consistently low through the night. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Support Team
Read the full incident report →
- Detected by Pingoru
- Jun 12, 2025, 06:55 PM UTC
- Resolved
- Jun 12, 2025, 09:02 PM UTC
- Duration
- 2h 7m
Affected: ADMVMSStockwell
Timeline · 4 updates
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identified Jun 12, 2025, 06:55 PM UTC
Dear Valued Partners, We are aware of services disruptions across Google Cloud, Cloudflare, Snowflake, and other services which may impact the functionality of some 365 Retail Market products. We will post updates at https://status.365retailmarkets.com when we receive them. Thank you, 365 Support Team
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identified Jun 12, 2025, 06:55 PM UTC
We are continuing to work on a fix for this issue.
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identified Jun 12, 2025, 08:02 PM UTC
We are continuing to monitor the service outage with Google Cloud and Snowflake that is impacted some of our services.
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resolved Jun 12, 2025, 09:02 PM UTC
Dear Valued Partners, The Google Cloud outage, along with the related Snowflake outage, appears to be resolved. All ADM, Parlevel, and Stockwell services have been restored. Although we have not received official confirmation from Google, our 365-monitoring metrics indicate that our services are up and running. Any queued transactions have either caught up or will finish processing shortly. Our teams will continue to monitor performance within our applications while we await a final confirmation from Google that all services have indeed been restored. Thank you, 365 Support Team
Read the full incident report →
- Detected by Pingoru
- Apr 30, 2025, 09:36 PM UTC
- Resolved
- Apr 30, 2025, 10:24 PM UTC
- Duration
- 48m
Affected: Touchscreen
Timeline · 2 updates
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investigating Apr 30, 2025, 09:36 PM UTC
The FullCount Touchscreen is currently experiencing a disruption in service for a subset of customers. We are investigating the issue and will provide an update as soon as possible.
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resolved Apr 30, 2025, 10:24 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 27, 2025, 06:58 PM UTC
- Resolved
- Jan 27, 2025, 10:11 PM UTC
- Duration
- 3h 12m
Affected: AMSKiosk SyncVDI Integrations
Timeline · 4 updates
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investigating Jan 27, 2025, 06:58 PM UTC
Dear Valued Partner, 365 received reports of issues on our Avanti kiosk platform, showing a black screen on some kiosks. 365 has all hands-on deck to isolate the root cause of the issue and restore service as soon as possible. In most circumstances, our support team has found a reboot of the impacted kiosk resolves the black screen. Please check here https://status.365retailmarkets.com/ for continuous updates during this disruption. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets
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identified Jan 27, 2025, 07:09 PM UTC
Thank you for your patience and understanding while we've been investigating the root cause of the outage at hand. We’ve identified that a recent Windows update may have impacted the functionality of some kiosks. To address this, we are implementing a two-step reboot process for potentially impacted kiosks: Initial Reboot: A scripted reboot will be conducted to resolve any immediate issues and restore normal operation. Follow-Up Reboot: A second reboot will occur later as a precaution to ensure all systems are functioning properly. Our team is closely monitoring the situation to minimize any disruption. We appreciate your understanding and patience as we work to ensure reliable service. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets
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monitoring Jan 27, 2025, 09:07 PM UTC
Thank you for your patience and understanding. We’ve deployed the necessary reboots to kiosks described in the previous update to resolve the black screen, and kiosks should be transacting as normal. If you have any kiosks currently experiencing a black screen and not able to transact, we urge you to contact support immediately so we can help you resolve this issue caused by a recent Windows update. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets
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resolved Jan 27, 2025, 10:11 PM UTC
Thank you for your patience and understanding. We’ve deployed the necessary reboots to kiosks described in the previous update to resolve the black screen, and kiosks should be transacting as normal. We apologize for this inconvenience and appreciate your patience and are closing this incident as resolved. If you have any kiosks still experiencing a black screen and not able to transact, please contact support immediately so we can help you resolve this issue caused by a recent Windows update. Thank you, 365 Retail Markets
Read the full incident report →
- Detected by Pingoru
- Nov 26, 2024, 03:48 PM UTC
- Resolved
- Nov 26, 2024, 09:57 PM UTC
- Duration
- 6h 9m
Affected: AMSMy Market CardKiosk Sync
Timeline · 4 updates
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investigating Nov 26, 2024, 03:48 PM UTC
We are currently experiencing an issue on our Avanti platform with user fingerprints not scanning. Our development team is actively working to resolve it as quickly as possible. Please note that market card scans and credit card payments are not affected and are functioning normally. We sincerely apologize for the disruption in your business. 365 Retail Markets
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investigating Nov 26, 2024, 03:52 PM UTC
Dear Valued Partner, 365 received reports of issues on our Avanti platform, which is impacting fingerprints not scanning. 365 has all hands-on deck to isolate the root cause of the issue and restore service as soon as possible. Please note, market card scans and credit card payments are not affected and are functioning normally. Please check here https://status.365retailmarkets.com/ for continuous updates during this disruption. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets
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identified Nov 26, 2024, 06:42 PM UTC
Thank you for your patience and understanding while we've been investigating the root cause of our Avanti platform with user fingerprints not scanning. At this time, we've identified the cause, and are actively working to resolve the interruption and get back to standard functionality. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets
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resolved Nov 26, 2024, 09:57 PM UTC
Dear Valued Partner, The issue with user fingerprints not scanning has been resolved and is now functioning properly. If you continue to experience any issues, please contact support for further assistance. We apologize for this inconvenience and appreciate your patience. Thank you, 365 Retail Markets
Read the full incident report →
- Detected by Pingoru
- Oct 09, 2024, 01:44 PM UTC
- Resolved
- Oct 09, 2024, 02:10 PM UTC
- Duration
- 25m
Affected: Touchscreen
Timeline · 2 updates
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identified Oct 09, 2024, 01:44 PM UTC
Dear Valued Partner, FullCount has received reports of service issues on the following application(s): - Touchscreen Requisition printing is not operating properly for a subset of our customers. We are currently working on a solution. Please check https://status.365retailmarkets.com/ for periodic updates. We apologize for this inconvenience and appreciate your patience. Thank you, FullCount
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resolved Oct 09, 2024, 02:10 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 01, 2024, 05:59 PM UTC
- Resolved
- Oct 01, 2024, 07:28 PM UTC
- Duration
- 1h 28m
Affected: Mobile AppOrder Ahead
Timeline · 3 updates
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investigating Oct 01, 2024, 05:59 PM UTC
We have received reports of Order Ahead for our dining platform not working as expected. Our team is currently investigating the issue to resolve as soon as possible. More updates to come. We apologize for any inconvenience this is causing with your lunch service. 365 Retail Markets
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monitoring Oct 01, 2024, 06:16 PM UTC
A fix has been implemented to resolve the Order Ahead issue on our dining platform. Our team is currently monitoring to validate the issue has been resolved. We apologize for any inconvenience this caused with your lunch service. 365 Retail Markets
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resolved Oct 01, 2024, 07:28 PM UTC
this incident has been resolved
Read the full incident report →
- Detected by Pingoru
- Sep 24, 2024, 06:02 PM UTC
- Resolved
- Sep 24, 2024, 07:32 PM UTC
- Duration
- 1h 30m
Affected: TouchscreenBack OfficeSelf ServiceEngage
Timeline · 2 updates
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identified Sep 24, 2024, 06:02 PM UTC
We have identified a network performance issue with our hosting provider and are currently working to resolve the issue. Continue visiting https://status.365retailmarkets.com/ for the latest information. Your patience is greatly appreciated. Thank you, FullCount
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resolved Sep 24, 2024, 07:32 PM UTC
Our hosting provider has resolved the network performance issue. All systems are now operational. Thank you, FullCount
Read the full incident report →
- Detected by Pingoru
- Sep 18, 2024, 02:29 PM UTC
- Resolved
- Sep 18, 2024, 05:44 PM UTC
- Duration
- 3h 15m
Affected: Credit Card GatewayGlobal Market AccountsMobile App
Timeline · 4 updates
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investigating Sep 18, 2024, 02:29 PM UTC
We are aware of reports of some 365 devices operating in local mode due to an ongoing issue with Meraki. Our team is working closely with Meraki to resolve this incident.
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identified Sep 18, 2024, 03:33 PM UTC
Thank you for your patience and understanding, our partner has discovered the root cause of the incident. At this time, we've identified the cause, and are actively working to restore the interruption and get back to standard functionality. We apologize for any disruption in your business. 365 Retail Markets Support
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monitoring Sep 18, 2024, 03:56 PM UTC
Thank you for your patience and understanding. At this time, we've applied a fix from our partner, Meraki, and that fix is propagating to the impacted Meraki Routers and we are seeing devices come back online. We will update you with an all clear once the fix has completely deployed. We apologize for any disruption in your business. 365 Retail Markets Support
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resolved Sep 18, 2024, 05:44 PM UTC
Dear Valued Partner, Thank you so much for your patience! We are all clear! Offline Kiosks are back-up and running and all devices are syncing correctly. At this time, you can resume normal operations but please do reach out if you have any questions or see any further issues. We apologize again for this inconvenience and truly appreciate your partnership and patience. Thank you, 365 Retail Markets
Read the full incident report →
- Detected by Pingoru
- Sep 04, 2024, 04:49 PM UTC
- Resolved
- Sep 04, 2024, 05:07 PM UTC
- Duration
- 18m
Affected: TouchscreenBack OfficeSelf ServiceEngage
Timeline · 2 updates
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investigating Sep 04, 2024, 04:49 PM UTC
Dear Valued Partner, FullCount has received reports of service issues on the following application(s): - Touchscreen - Back Office - Self Service - Resident Portal We are currently investigating and will provide an update as soon as possible. Please check https://status.365retailmarkets.com/ for periodic updates. We apologize for this inconvenience and appreciate your patience. Thank you, FullCount
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resolved Sep 04, 2024, 05:07 PM UTC
Dear Valued Partner, All FullCount systems are now operational. Please contact FullCount Support ([email protected], 800-289-9636) if you have any questions or see any further issues. We apologize again for this inconvenience and truly appreciate your partnership and patience. Thank you, FullCount
Read the full incident report →
- Detected by Pingoru
- Sep 03, 2024, 04:21 PM UTC
- Resolved
- Sep 03, 2024, 07:52 PM UTC
- Duration
- 3h 31m
Affected: TouchscreenBack Office
Timeline · 5 updates
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investigating Sep 03, 2024, 04:21 PM UTC
Dear Valued Partner, FullCount has received reports of slowness on the following application(s): - Touchscreen - Back Office We are currently investigating and will provide an update as soon as possible. Please check https://status.365retailmarkets.com/ for periodic updates. We apologize for this inconvenience and appreciate your patience. Thank you, FullCount
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investigating Sep 03, 2024, 04:24 PM UTC
We are continuing to investigate this issue.
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investigating Sep 03, 2024, 05:29 PM UTC
Dear Valued Partner, Our investigation into the issue is ongoing. We apologize for any disrupted service. Continue visiting https://status.365retailmarkets.com/ for the latest information. Your patience is greatly appreciated. Thank you, FullCount
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investigating Sep 03, 2024, 06:47 PM UTC
Dear Valued Partner, We are continuing to investigate the slowness reported by a subset of our customers. Continue visiting https://status.365retailmarkets.com/ for the latest information. Thank you for your patience. FullCount
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resolved Sep 03, 2024, 07:52 PM UTC
Dear Valued Partner, All FullCount systems are now operational. Please contact FullCount Support ([email protected], 800-289-9636) if you have any questions or see any further issues. We apologize again for this inconvenience and truly appreciate your partnership and patience. Thank you, FullCount
Read the full incident report →
- Detected by Pingoru
- Jul 22, 2024, 07:49 PM UTC
- Resolved
- Jul 22, 2024, 11:06 PM UTC
- Duration
- 3h 17m
Affected: Credit Card GatewayPayment Gateway
Timeline · 2 updates
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monitoring Jul 22, 2024, 07:49 PM UTC
Dear Valued Partners, We would like to provide an update on the reported duplicate transaction issue. All 365 internal and external technology is functioning as expected and the only known impact is with select banking partners causing some transactions to appear as duplicates. We are monitoring and will remedy any issue if they end up being duplicate charges rather than duplicate notifications of transactions. The charges are pending on the bank side and will fall off according to bank policy. There are no duplicate charges on the 365 side, so nothing we can do to address other than wait for them to fall off. Timing of the drop off is dependent upon the banking institutions. Thank you, 365 Support
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resolved Jul 22, 2024, 11:06 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 19, 2024, 11:36 AM UTC
- Resolved
- Jul 19, 2024, 03:22 PM UTC
- Duration
- 3h 46m
Affected: Credit Card GatewayPayment GatewayGlobal Market AccountsMobile AppMyMarketAccount.netVDI Integrations
Timeline · 3 updates
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investigating Jul 19, 2024, 11:36 AM UTC
We are currently investigating the downstream impact from the reported Crowdstrike and Microsoft Global Outage to our systems. We are receiving reports that some elements of banking and payment systems are having issues, including Visa, which is impacting payments downstream. We are also hearing of LightSpeed issues running certain versions of Microsoft Windows and are assessing now. We will continue to post updates here and apologize for any disruptions.
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identified Jul 19, 2024, 12:39 PM UTC
Our investigation continues regarding the downstream impact from the Crowdstrike and Microsoft Global Outage. We have confirmed that Lightspeed services are operational and not affected. Sales updates processed through VDI interfaces may lag behind if the integrating partner is impacted by Croudstrike.
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resolved Jul 19, 2024, 03:22 PM UTC
Dear Valued Partner, Thank you so much for your patience! All 365 internal and external technology is functioning as expected and the only current impact is with some banking partners causing some transactions to appear as duplicates. We continue to work with our banking partners to validate if these are duplicate charges or duplicate notifications of transactions. We apologize again for this inconvenience and truly appreciate your partnership and patience. Thank you, 365 Retail Markets
Read the full incident report →
- Detected by Pingoru
- Jun 05, 2024, 03:48 PM UTC
- Resolved
- Jun 07, 2024, 09:20 PM UTC
- Duration
- 2d 5h
Affected: Global Market AccountsMobile App
Timeline · 7 updates
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investigating Jun 05, 2024, 03:48 PM UTC
365 Retail Markets began experiencing issues with consumers using our 365PayApp with the following symptoms on the consumer’s smartphone: -Order Ahead “Uh-oh” error -Funds incorrect in the app / not updating, however it shows correct on the kiosk -Unable to add new funds via the app -Transaction history on the app disappears or appears blank Logging out of the 365PayApp and logging back in by the consumer should resolve this issue while our team works to isolate this issue and resolve it permanently: We apologize for any inconvenience 365 Retail Markets Support Team
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investigating Jun 05, 2024, 03:51 PM UTC
We are continuing to investigate this issue.
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identified Jun 05, 2024, 07:29 PM UTC
Thank you for your patience and understanding while we've been working on resolving the 365PayApp Errors. At this time, we've identified the cause, and are actively working to resolve the errors and get back to normal state. Our solution is going through testing and QA and will be ready for release soon. If a consumers using our 365PayApp reports the following symptoms on the consumer’s smartphone: -Order Ahead “Uh-oh” error -Funds incorrect in the app / not updating, however it shows correct on the kiosk -Unable to add new funds via the app -Transaction history on the app disappears or appears blank Logging out of the 365PayApp and logging back in by the consumer should resolve this issue while our team works to isolate this issue and resolve it permanently. We apologize for any inconvenience 365 Retail Markets Support Team
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identified Jun 06, 2024, 01:03 PM UTC
We are continuing to work on a fix for this issue.
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identified Jun 06, 2024, 07:26 PM UTC
We are continuing to work on a fix for this issue.
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monitoring Jun 07, 2024, 01:31 AM UTC
Thank you for your continued patience while we've been working to resolve the 365PayApp Errors. We have released the fix for both Android and Apple users. This will require users to download the latest app version, which typically happens automatically. In some cases, the user will be logged out after the app update. Upon logging back in, all previously impacted functions will be restored. Our teams will continue to monitor the situation to ensure all issues have been permanently resolved. We again apologize for any inconvenience. 365 Retail Markets Support Team
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resolved Jun 07, 2024, 09:20 PM UTC
Dear Valued Partner, All mobile app functionality has remained stable throughout the day. If you or your users continue to experience issues, please ensure they have installed the latest mobile app version. We apologize for the inconvenience this has caused. 365 Retail Markets Support Team
Read the full incident report →
