Zuora Outage History

Zuora is up right now

Pingoru has recorded 52 incidents for Zuora: 14 in the last 12 months and 1 in the last 90 days.

Source: trust.zuora.com

52incidents recorded
14last 12 months
1last 90 days
10 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Zuora in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202636 of 720 (1%)
May 202619 of 744 (1%)
June 2026426 of 720 (4%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202611 of 720 (0%)
October 202600 of 512 (0%)

Incidents, newest first

Notice September 1, 2026 Central Sandbox Performance issue: 504 Gateway Time Out error 56m Central Sandbox

Started Sep 01, 2026, 01:57 PM UTC· resolved Sep 01, 2026, 02:54 PM UTC

  1. investigating Sep 01, 2026, 01:57 PM UTC

    Currently our central Sandbox Environments are experiencing performance issues. Our team is working on this with the highest priority.and we will provide further updates as they become available.

  2. monitoring Sep 01, 2026, 02:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 01, 2026, 02:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 28, 2026 Data synchronization delays in Revenue snowflake secure share 1h 22m Revenue Core Services

Started Jun 28, 2026, 08:59 PM UTC· resolved Jun 28, 2026, 10:21 PM UTC

  1. investigating Jun 28, 2026, 08:59 PM UTC

    We are currently investigating an issue causing Data synchronization delays in Revenue snowflake secure share

  2. resolved Jun 28, 2026, 10:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 27, 2026 Revenue Rest API 1d Revenue API Service

Started Jun 27, 2026, 05:38 PM UTC· resolved Jun 28, 2026, 05:44 PM UTC

  1. investigating Jun 27, 2026, 05:38 PM UTC

    Our team is presently looking into intermittent connectivity problems affecting the Revenue REST API

  2. monitoring Jun 27, 2026, 07:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 28, 2026, 05:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 27, 2026 Revenue REST API. 16m Production API, Production API

Started Jun 27, 2026, 05:23 PM UTC· resolved Jun 27, 2026, 05:39 PM UTC

  1. investigating Jun 27, 2026, 05:23 PM UTC

    Our team is presently looking into intermittent connectivity problems affecting the Revenue REST API.

Read the full incident report →

Minor June 15, 2026 Currently the <www.zuora.com> is not accessible , we are investigating the issue 29m Production UI

Started Jun 15, 2026, 06:45 PM UTC· resolved Jun 15, 2026, 07:14 PM UTC

  1. investigating Jun 15, 2026, 06:45 PM UTC

    We are currently investigating this issue.

  2. resolved Jun 15, 2026, 07:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 8, 2026 Internal System Error for Users with Japanese Language Settings 9h 16m Sandbox UI, Sandbox UI, Sandbox UI, Central Sandbox

Started May 08, 2026, 03:37 AM UTC· resolved May 08, 2026, 12:53 PM UTC

  1. identified May 08, 2026, 03:37 AM UTC

    We are currently investigating an issue affecting Sandbox environments where users who have Japanese selected as their preferred language may encounter an Internal System Error when accessing the application settings.

  2. monitoring May 08, 2026, 10:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 08, 2026, 12:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 29, 2026 Zuora Sandbox Environments UI are inaccessible 2h 8m Sandbox UI, Sandbox UI, Sandbox UI

Started Apr 29, 2026, 04:39 AM UTC· resolved Apr 29, 2026, 06:48 AM UTC

  1. identified Apr 29, 2026, 04:39 AM UTC

    This issue has been identified and a fix is being implemented.

  2. monitoring Apr 29, 2026, 04:44 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 29, 2026, 06:48 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 24, 2026 A subset of NA1 production tenants using legacy 360 Sync were triggering Turbo Sync instead of Real time sync 3h 30m Production UI, Production API, Production Integrations, Production Batch Operations and 7 more

Started Apr 24, 2026, 10:39 AM UTC· resolved Apr 24, 2026, 02:09 PM UTC

  1. monitoring Apr 24, 2026, 10:39 AM UTC

    A fix is implemented and RTS is now functioning as expected and we are currently monitoring.

  2. resolved Apr 24, 2026, 02:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 22, 2026 Performance issue in EU production tenant 13m Production UI, Production API

Started Apr 22, 2026, 04:56 PM UTC· resolved Apr 22, 2026, 05:09 PM UTC

  1. investigating Apr 22, 2026, 04:56 PM UTC

    We experiencing a performance issue in the EU production tenant that resulted in UI and API degrade performance for all users.

Read the full incident report →

Critical March 10, 2026 On March 10, 2026, at approximately 12:30 AM PDT, an incident was detected affecting Zuora Revenue Service sandbox environments across regions. 1d Sandbox UI, Sandbox UI, Sandbox UI

Started Mar 10, 2026, 07:53 AM UTC· resolved Mar 11, 2026, 07:59 AM UTC

  1. investigating Mar 10, 2026, 07:53 AM UTC

    We are currently investigating this issue.

  2. investigating Mar 10, 2026, 08:03 AM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 10, 2026, 10:03 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Mar 10, 2026, 10:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 11, 2026, 07:59 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 28, 2026 Email / Notification Latency Spike 2h 55m

Started Feb 28, 2026, 01:05 PM UTC· resolved Feb 28, 2026, 04:00 PM UTC

  1. resolved Feb 28, 2026, 07:24 PM UTC

    During month end monitoring, we observed spike in email/notification processing latency. Timeframe: 5:05 am PST ~ 8:00 am PST Latency has returned to normal levels and no ongoing impact observed.

Read the full incident report →

Minor February 9, 2026 Zrevenue RC work bench data query Issue reported after the DB maintenance 2h 36m Sandbox UI, Sandbox UI, Sandbox UI

Started Feb 09, 2026, 07:06 AM UTC· resolved Feb 09, 2026, 09:43 AM UTC

  1. investigating Feb 09, 2026, 07:06 AM UTC

    We are currently investigating this issue.

  2. investigating Feb 09, 2026, 07:08 AM UTC

    Sandbox Environments are currently down. Our team is working on this with the highest urgency

  3. identified Feb 09, 2026, 07:13 AM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Feb 09, 2026, 09:43 AM UTC

    Issue is fixed and instances are up and running.

Read the full incident report →

Minor February 3, 2026 Performance degradation impacting Zuora Connector for Data Warehouses for a sub-set of NA Production and Sandbox tenants. 3h 33m Production UI, Production UI, Production API, Production API and 12 more

Started Feb 03, 2026, 04:58 AM UTC· resolved Feb 03, 2026, 08:32 AM UTC

  1. investigating Feb 03, 2026, 04:58 AM UTC

    Our team is proactively investigating this issue on priority.

  2. monitoring Feb 03, 2026, 06:39 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 03, 2026, 08:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 28, 2025 Temporary disruption to Zephr services 2d 20h Zone A, Zone B, Zone C, Zone H and 7 more

Started Oct 28, 2025, 03:53 PM UTC· resolved Oct 31, 2025, 12:02 PM UTC

  1. investigating Oct 28, 2025, 03:53 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 28, 2025, 04:46 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 28, 2025, 06:18 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Oct 28, 2025, 07:03 PM UTC

    We’ve implemented the resolution and expect the full service to recover automatically over the next 2–8 hours. Our team will continue to monitor the situation closely and provide updates until all services are fully restored.

  5. monitoring Oct 28, 2025, 11:16 PM UTC

    All systems behind Zuora-managed DNS are now fully operational. Some customers or integrations may still experience intermittent errors due to cached DNS records. If you manage infrastructure in front of Zephr, we recommend flushing DNS to help restore full connectivity.

  6. resolved Oct 31, 2025, 12:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 17, 2025 Zuora 360 sync in sandbox tenants is failing when Invoice and its child objects are attempted to sync 5h 24m Sandbox API, Sandbox API, Sandbox API, Sandbox Integrations and 5 more

Started Oct 17, 2025, 08:31 PM UTC· resolved Oct 18, 2025, 01:56 AM UTC

  1. identified Oct 17, 2025, 08:31 PM UTC

    Our Engineering teams have identified an issue where Zuora 360 sync is failing with “There has been an unknown internal error. (could not resolve property: generatedon of: com.zuora.zbilling.invoice.model.Invoice)” when Invoice and its child objects are attempted to sync. Customers who have the Invoice and its child objects disabled in 360 sync are not impacted. Customers using "Zuora Connector for Salesforce CRM are also not impacted

  2. monitoring Oct 17, 2025, 11:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 18, 2025, 01:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 15, 2025 EU Production UI and API degradation 22m Production UI, Production API

Started Oct 15, 2025, 09:57 AM UTC· resolved Oct 15, 2025, 10:20 AM UTC

  1. monitoring Oct 15, 2025, 09:57 AM UTC

    This incident impacted during 10/15/2025 2:20 AM PT until 10/15/2025 02:38 AM PT. We are continuing to monitor.

  2. resolved Oct 15, 2025, 10:20 AM UTC

    This incident is been resolved

Read the full incident report →

Major September 3, 2025 SFDC OAuth Token failures impacting Zuora to Salesforce Sync 4h 9m Production Integrations, Production Integrations, Production Integrations, Production Integrations

Started Sep 03, 2025, 10:02 PM UTC· resolved Sep 04, 2025, 02:11 AM UTC

  1. investigating Sep 03, 2025, 10:02 PM UTC

    We have observed that the Zuora to Salesforce sync is experiencing failures when attempting to get an SFDC OAuth token. Our internal team is currently investigating this issue with the highest priority.

  2. monitoring Sep 03, 2025, 11:29 PM UTC

    We have published a Support article with steps, based on Salesforce's guidance, to help resolve this issue. Please refer to the link below: https://support.zuora.com/hc/en-us/articles/39308749618445-Failed-to-get-SFDC-oauth-token-code-400-message-error-invalid-grant-error-description-expired-access-refresh-token

  3. resolved Sep 04, 2025, 02:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 6, 2025 Workflow UI performance Issue 32m

Started Aug 06, 2025, 11:57 AM UTC· resolved Aug 06, 2025, 12:29 PM UTC

  1. resolved Aug 06, 2025, 08:08 PM UTC

    We identified and resolved a Workflow UI issue that occurred between 3:57 AM and 4:29 AM PST. This may have also impacted other services like data query that tried to query on the workflow object.

Read the full incident report →

Minor July 23, 2025 Zephr Application issue 4h 42m Zone A

Started Jul 23, 2025, 06:48 PM UTC· resolved Jul 23, 2025, 11:31 PM UTC

  1. investigating Jul 23, 2025, 06:49 PM UTC

    We are having an Application issue with Service: Zephr. We are seeing elevated error rates in us-east-1. Our team is currently investigating the issue.

  2. monitoring Jul 23, 2025, 07:14 PM UTC

    We have rolled out a mitigation and error rates have returned to normal. We are continuing to monitor for any further issues.

  3. resolved Jul 23, 2025, 11:31 PM UTC

    The application issue has been resolved as error rates continued to be normal.

Read the full incident report →

Minor July 21, 2025 A subset of our customers are intermittently experiencing error on Data Source Exports and Aqua 1h 29m Production UI, Production UI, Production API, Production API and 4 more

Started Jul 21, 2025, 06:33 PM UTC· resolved Jul 21, 2025, 08:03 PM UTC

  1. investigating Jul 21, 2025, 06:33 PM UTC

    We are actively investigating the issue.

  2. investigating Jul 21, 2025, 07:11 PM UTC

    We are continuing to investigate the issue on priority. Along with Data Source Exports and Aqua, we see an impact on Notifications and Invoice PDF.

  3. monitoring Jul 21, 2025, 07:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 21, 2025, 08:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 20, 2025 NA Production UI degradation 3h 8m Revenue Core Services, Revenue API Service

Started Jul 20, 2025, 11:21 AM UTC· resolved Jul 20, 2025, 02:29 PM UTC

  1. monitoring Jul 20, 2025, 11:21 AM UTC

    NA Production UI for Revenue was not accessible from 4 am PST. This is now resolved and we continue to monitor.

  2. monitoring Jul 20, 2025, 12:05 PM UTC

    We have also identified v2 REST API errors during the impacted period. We continue to monitor.

  3. resolved Jul 20, 2025, 02:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 12, 2025 Intermittent 502 Errors on Zephr Production Sites 59m Zone A, Zone B, Zone C, Zone H and 1 more

Started Jun 12, 2025, 07:26 PM UTC· resolved Jun 12, 2025, 08:25 PM UTC

  1. investigating Jun 12, 2025, 07:26 PM UTC

    We’re investigating intermittent 502 errors affecting some production sites. The issue appears to be related to ongoing Cloudflare outages impacting several services. We recommend that customers revert DNS records to CNAME to "cloudfront.cdn.zephr.com" where possible.

  2. monitoring Jun 12, 2025, 08:10 PM UTC

    All Zephr services have been reverted at the DNS level to use AWS infrastructure while the Cloudflare incident is ongoing.

  3. resolved Jun 12, 2025, 08:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 4, 2025 UI and API errors in a subset of NA2 production tenants 1d 1h Production UI, Production API

Started Jun 04, 2025, 01:35 PM UTC· resolved Jun 05, 2025, 03:10 PM UTC

  1. identified Jun 04, 2025, 01:35 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jun 04, 2025, 02:02 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 04, 2025, 02:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 05, 2025, 03:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 3, 2025 Intermittent internal errors while accessing some functions for subset of tenants 1h 11m Production UI

Started Jun 03, 2025, 02:51 PM UTC· resolved Jun 03, 2025, 04:03 PM UTC

  1. identified Jun 03, 2025, 02:51 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jun 03, 2025, 03:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 03, 2025, 04:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 2, 2025 Unable to access NA2 production and sandbox tenants 3h 19m Production UI, Billing tenant access

Started Jun 02, 2025, 02:58 PM UTC· resolved Jun 02, 2025, 06:18 PM UTC

  1. investigating Jun 02, 2025, 02:58 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 02, 2025, 03:50 PM UTC

    The engineering teams are continuing to investigate the issue with the highest priority.

  3. monitoring Jun 02, 2025, 04:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 02, 2025, 06:18 PM UTC

    This incident has been resolved.

Read the full incident report →