Zuora Outage History

Zuora is up right now

Pingoru has recorded 52 incidents for Zuora: 14 in the last 12 months and 1 in the last 90 days.

Source: trust.zuora.com

52incidents recorded
14last 12 months
1last 90 days
10 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Zuora in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202636 of 720 (1%)
May 202619 of 744 (1%)
June 2026426 of 720 (4%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202611 of 720 (0%)
October 202600 of 586 (0%)

Incidents, newest first

Minor May 14, 2025 Intermittent API Failures Impacting RestAPI calls for Nuance/Okta customers in Revenue - Prod Environment 8d 3h Revenue API Service

Started May 14, 2025, 08:20 PM UTC· resolved May 23, 2025, 12:05 AM UTC

  1. investigating May 14, 2025, 08:20 PM UTC

    We have observed intermittent REST API call failures for Nuance/Okta customers in the revenue-prod environment. The relevant teams are investigating this as a top priority.

  2. monitoring May 14, 2025, 09:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 23, 2025, 12:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 6, 2025 System Health Dashboard Performance Degradation 1h 36m Production UI, Production UI, Production UI

Started May 06, 2025, 09:28 PM UTC· resolved May 06, 2025, 11:04 PM UTC

  1. investigating May 06, 2025, 09:28 PM UTC

    We have identified an issue affecting the System Health Dashboard for NA, EU Production customers. Our team is actively investigating and working to resolve this issue promptly.

  2. monitoring May 06, 2025, 09:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 06, 2025, 11:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 21, 2025 Performance Degradation in OneID for subset of users – Billing tenant access

Started Apr 21, 2025, 09:23 AM UTC· resolved Apr 21, 2025, 09:23 AM UTC

  1. resolved Apr 21, 2025, 09:23 AM UTC

    We observed a performance degradation in OneID that impacted a subset of users attempting to log in to the tenant. These users were redirected back to the OneID page instead of being taken to the Zuora page. The subset of users are the users who had performed the update user profile operation in one-id The impact window was: April 16, 2025, 12:00 AM to April 21, 2025, 11:30 PM Pacific. Our team has addressed the issue for the impacted users, and we are actively monitoring the results.

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Minor March 13, 2025 Internal server error when opening Customer Accounts in the Zuora UI 5h 41m Production UI, Production UI, Production UI, Sandbox UI and 2 more

Started Mar 13, 2025, 04:43 PM UTC· resolved Mar 13, 2025, 10:24 PM UTC

  1. investigating Mar 13, 2025, 04:43 PM UTC

    We have identified an Internal server error when opening Customer Accounts in Zuora UI, impacting a subset of tenants

  2. identified Mar 13, 2025, 05:18 PM UTC

    We have identified the issue and are working on the fix.

  3. identified Mar 13, 2025, 05:50 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Mar 13, 2025, 09:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 13, 2025, 10:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 11, 2025 Internal server error observed for a subset of REST API calls in EU Production Tenants (ZID-EU1-PROD-9) 1h 22m Production API

Started Mar 11, 2025, 01:02 PM UTC· resolved Mar 11, 2025, 02:25 PM UTC

  1. investigating Mar 11, 2025, 01:02 PM UTC

    We are currently investigating this issue.

  2. identified Mar 11, 2025, 01:20 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 11, 2025, 01:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 11, 2025, 02:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 5, 2025 Delay in Notifications 4h 46m Production Integrations, Production Integrations, Production Integrations, Production Integrations and 3 more

Started Mar 05, 2025, 09:03 PM UTC· resolved Mar 06, 2025, 01:50 AM UTC

  1. investigating Mar 05, 2025, 09:03 PM UTC

    We have observed a delay in notifications in NA2 production environment and are investigating this with the highest priority.

  2. investigating Mar 05, 2025, 10:17 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 05, 2025, 11:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 06, 2025, 01:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 27, 2025 Ad-hoc Payment runs for the individual customer account are stuck in the 'Pending' status for a subset of the tenants. 4d 9h Sandbox UI

Started Feb 27, 2025, 10:04 PM UTC· resolved Mar 04, 2025, 07:18 AM UTC

  1. investigating Feb 27, 2025, 10:04 PM UTC

    We are currently investigating this issue.

  2. identified Feb 28, 2025, 11:07 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 04, 2025, 07:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 26, 2025 Zuora Knowledge Center is Unavailable 9h 25m

Started Feb 26, 2025, 12:27 AM UTC· resolved Feb 26, 2025, 09:53 AM UTC

  1. investigating Feb 26, 2025, 12:27 AM UTC

    We are currently investigating this issue.

  2. resolved Feb 26, 2025, 09:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 22, 2025 Zuora Connector for Salesforce CRM sync issue impacting child object record sync for a subset of tenants on 2/21 5d 8h Production Integrations, Sandbox Integrations

Started Feb 22, 2025, 07:22 PM UTC· resolved Feb 28, 2025, 04:03 AM UTC

  1. identified Feb 22, 2025, 07:22 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Feb 26, 2025, 09:08 PM UTC

    Fix has been deployed in sandbox and we are monitoring the results.

  3. monitoring Feb 26, 2025, 11:23 PM UTC

    Fix has been deployed in production and we are monitoring the results.

  4. resolved Feb 28, 2025, 04:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 21, 2025 Zuora Reporting service degradation in EU production 2h Production Analytics

Started Feb 21, 2025, 03:28 PM UTC· resolved Feb 21, 2025, 05:28 PM UTC

  1. monitoring Feb 21, 2025, 03:28 PM UTC

    We observed a service disruption in generating or scheduling report runs. A fix has been implemented and we are monitoring the results.

  2. resolved Feb 21, 2025, 05:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 20, 2025 Performance degradation on Data Query for a subset of EU Production tenants 5h 4m Production UI, Production API

Started Feb 20, 2025, 09:27 AM UTC· resolved Feb 20, 2025, 02:31 PM UTC

  1. investigating Feb 20, 2025, 09:27 AM UTC

    Our engineers are investigating with highest priority Data Query performance degradation for a subset of EU Production tenants

  2. investigating Feb 20, 2025, 12:15 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 20, 2025, 12:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 20, 2025, 02:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 18, 2025 Zuora Connector for Salesforce CRM Sync Performance degradation for NA production tenants between 1:25 pm PST - 3:20 pm PST 4h 40m Production UI, Production Integrations

Started Feb 18, 2025, 01:26 AM UTC· resolved Feb 18, 2025, 06:07 AM UTC

  1. monitoring Feb 18, 2025, 01:26 AM UTC

    We have detected increased latency in Zuora Connector for Salesforce CRM, impacting NA production tenants between 1:25 pm PST - 3:20 pm PST. A fix has been implemented and we are monitoring the results.

  2. resolved Feb 18, 2025, 06:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 12, 2025 Performance degradation affecting custom objects v2 API calls on EU and NA1 Production 37m Production API, Production API

Started Feb 12, 2025, 01:47 PM UTC· resolved Feb 12, 2025, 02:24 PM UTC

  1. monitoring Feb 12, 2025, 01:47 PM UTC

    We identified an API performance degradation, which impacted v2 custom object API calls on EU and NA1 Production environments. The issue has now been resolved and performance is back to normal. We are continuing to monitor.

  2. resolved Feb 12, 2025, 02:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 12, 2025 Zuora Connector for Salesforce CRM Sync Performance degradation for subset of Central sandbox tenants 4h 45m Central Sandbox, Central Sandbox

Started Feb 12, 2025, 07:00 AM UTC· resolved Feb 12, 2025, 11:46 AM UTC

  1. investigating Feb 12, 2025, 07:00 AM UTC

    We have detected increased latency in Zuora Connector for Salesforce CRM, impacting a subset of US central sandbox tenants Our engineering teams are working on this with the highest priority. Please stay tuned for more details.

  2. monitoring Feb 12, 2025, 08:44 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 12, 2025, 11:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 9, 2025 Delay in notification on API SBX (NA2 SBX) 5h 26m Sandbox UI, Sandbox API, Sandbox Integrations

Started Feb 09, 2025, 09:17 PM UTC· resolved Feb 10, 2025, 02:44 AM UTC

  1. monitoring Feb 09, 2025, 09:17 PM UTC

    We observed a delay in notifications in NA2 Sandbox. A fix has been implemented, and we are monitoring it now.

  2. resolved Feb 10, 2025, 02:44 AM UTC

    This incident has been resolved

Read the full incident report →

Notice February 4, 2025 Performance Degradation for a subset of tenants in Central Sandbox 1d 15h Central Sandbox, Central Sandbox

Started Feb 04, 2025, 03:18 PM UTC· resolved Feb 06, 2025, 06:39 AM UTC

  1. monitoring Feb 04, 2025, 03:18 PM UTC

    We observed a performance degradation in Central Sandbox causing delays in performing bill runs, payment runs, data source exports, and event notifications/callouts for a subset of tenants. A fix has been implemented and we are monitoring the results.

  2. monitoring Feb 04, 2025, 04:07 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Feb 06, 2025, 06:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 28, 2025 Zuora connector salesforce CRM Performance degradation for subset of Central sandbox tenants 16h 17m Sandbox Integrations, Sandbox Integrations

Started Jan 28, 2025, 09:50 PM UTC· resolved Jan 29, 2025, 02:07 PM UTC

  1. investigating Jan 28, 2025, 09:50 PM UTC

    We have detected increased latency in Zuora Connector for Salesforce CRM impacting subset of US central sandbox tenants

  2. monitoring Jan 29, 2025, 01:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 29, 2025, 02:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 27, 2025 API/UI performance degradation for a subset of EU Production tenants 1h 26m Production UI, Production API

Started Jan 27, 2025, 02:40 PM UTC· resolved Jan 27, 2025, 04:07 PM UTC

  1. investigating Jan 27, 2025, 02:40 PM UTC

    We are currently investigating an API/UI performance degradation for a subset of EU Production tenants, where some API / UI calls are slower than usual.

  2. monitoring Jan 27, 2025, 03:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 27, 2025, 04:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 22, 2025 Issue Creating/Editing/Saving Product Rate Plans in Sandbox Environments 22h 4m Sandbox API, Sandbox API, Sandbox API

Started Jan 22, 2025, 08:23 PM UTC· resolved Jan 23, 2025, 06:28 PM UTC

  1. investigating Jan 22, 2025, 08:23 PM UTC

    A subset of customers are experiencing issues creating/editing/saving product rate plans in API Sandbox.

  2. monitoring Jan 23, 2025, 01:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 23, 2025, 06:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 17, 2025 [RETRO] Zuora is encountering an issue with the BlueSnap gateway being down 22h 55m Production UI, Production UI, Production UI, Production UI and 14 more

Started Jan 17, 2025, 02:18 PM UTC· resolved Jan 18, 2025, 01:14 PM UTC

  1. resolved Jan 17, 2025, 02:18 PM UTC

    Zuora encountered issues with Payment processing and Payment Method validations due to the issue at BlueSnap mentioned in the link below. https://status.bluesnap.com/incidents/267281 The impact timelines are below. January 16, 2025 · 10:49 PST to January 17, 2025 · 05:14 PST

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Notice January 13, 2025 [IMPACT RESOLVED] Brief service degradation in the NA2 production environment –

Started Jan 13, 2025, 11:00 AM UTC· resolved Jan 13, 2025, 11:00 AM UTC

  1. resolved Jan 13, 2025, 11:48 AM UTC

    We have observed a brief service degradation in the NA2 production environment. The impact is resolved and we continue to monitor.

Read the full incident report →

Minor December 22, 2024 CyberSource Payment Method Updater (PMU) jobs not completed for a subset of Production tenants 1d 1h Production Batch Operations, Production Batch Operations, Production Batch Operations, Production Batch Operations

Started Dec 22, 2024, 07:02 AM UTC· resolved Dec 23, 2024, 08:50 AM UTC

  1. identified Dec 22, 2024, 07:02 AM UTC

    We have identified an issue with Payment Method Updater (PMU) for CyberSource affecting a subset of the production tenants. The PMU job did not complete and update the Payment method since 12/19/2024, 6 PM PST. We are following up with CyberSource to fix the issue on their side and restore the service. Our engineering teams are working on this with the highest priority. Please stay tuned for more details.

  2. monitoring Dec 23, 2024, 04:30 AM UTC

    Our PMU job is functioning effectively, and CyberSource can upload the files. Our team is proactively monitoring its status.

  3. monitoring Dec 23, 2024, 04:42 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Dec 23, 2024, 08:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 13, 2024 Intermittent Performance Degradation on a Subset of NA2 Production 1h 39m Production UI, Production API, Production Integrations, Production Batch Operations and 1 more

Started Dec 13, 2024, 04:37 AM UTC· resolved Dec 13, 2024, 06:17 AM UTC

  1. monitoring Dec 13, 2024, 04:37 AM UTC

    We observed a performance degradation impacting customers in NA2 production with Zuora ID ZID-NA2-PROD-13. A fix has been implemented and we are monitoring the results.

  2. resolved Dec 13, 2024, 06:17 AM UTC

    This incident has been resolved. Impacted timeframe: 8:02 PM to 8:22 PM PST

Read the full incident report →

Minor December 11, 2024 Intermittent Performance Degradation on a Subset of EU Production 15h 12m Production UI, Production API, Production Integrations

Started Dec 11, 2024, 09:06 AM UTC· resolved Dec 12, 2024, 12:18 AM UTC

  1. investigating Dec 11, 2024, 09:06 AM UTC

    We have observed intermittent latency on Notification, Salesforce Real Time Sync on EU Production with Zuora ID ZID-EU1-PROD-6.

  2. monitoring Dec 11, 2024, 11:01 AM UTC

    We have identified the issue and the latency is decreasing. We continue to monitor.

  3. resolved Dec 12, 2024, 12:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 9, 2024 Zuora Login via UI Unavailable for Subset of Users 1h 24m Production UI, Production UI, Production UI, Sandbox UI and 2 more

Started Dec 09, 2024, 09:01 AM UTC· resolved Dec 09, 2024, 10:25 AM UTC

  1. investigating Dec 09, 2024, 09:01 AM UTC

    We have observed that Zuora login via UI is unavailable for a subset of users and are investigating this with the highest priority.

  2. monitoring Dec 09, 2024, 09:21 AM UTC

    The issue has been identified and fixed. We are currently monitoring.

  3. resolved Dec 09, 2024, 10:25 AM UTC

    This incident has been resolved.

Read the full incident report →