Zuora Outage History

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Zuora had 50 outages in the last 2 years totaling 408h 50m of downtime — averaging 2.1 incidents per month.

There were 50 Zuora outages since November 29, 2024 totaling 408h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://trust.zuora.com

Minor March 11, 2025

Internal server error observed for a subset of REST API calls in EU Production Tenants (ZID-EU1-PROD-9)

Detected by Pingoru
Mar 11, 2025, 01:02 PM UTC
Resolved
Mar 11, 2025, 02:25 PM UTC
Duration
1h 22m
Affected: Production API
Timeline · 4 updates
  1. investigating Mar 11, 2025, 01:02 PM UTC

    We are currently investigating this issue.

  2. identified Mar 11, 2025, 01:20 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 11, 2025, 01:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 11, 2025, 02:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 5, 2025

Delay in Notifications

Detected by Pingoru
Mar 05, 2025, 09:03 PM UTC
Resolved
Mar 06, 2025, 01:50 AM UTC
Duration
4h 46m
Affected: Production IntegrationsProduction IntegrationsProduction IntegrationsProduction IntegrationsSandbox IntegrationsSandbox IntegrationsSandbox Integrations
Timeline · 4 updates
  1. investigating Mar 05, 2025, 09:03 PM UTC

    We have observed a delay in notifications in NA2 production environment and are investigating this with the highest priority.

  2. investigating Mar 05, 2025, 10:17 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 05, 2025, 11:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 06, 2025, 01:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 27, 2025

Ad-hoc Payment runs for the individual customer account are stuck in the 'Pending' status for a subset of the tenants.

Detected by Pingoru
Feb 27, 2025, 10:04 PM UTC
Resolved
Mar 04, 2025, 07:18 AM UTC
Duration
4d 9h
Affected: Sandbox UI
Timeline · 3 updates
  1. investigating Feb 27, 2025, 10:04 PM UTC

    We are currently investigating this issue.

  2. identified Feb 28, 2025, 11:07 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 04, 2025, 07:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 26, 2025

Zuora Knowledge Center is Unavailable

Detected by Pingoru
Feb 26, 2025, 12:27 AM UTC
Resolved
Feb 26, 2025, 09:53 AM UTC
Duration
9h 25m
Timeline · 2 updates
  1. investigating Feb 26, 2025, 12:27 AM UTC

    We are currently investigating this issue.

  2. resolved Feb 26, 2025, 09:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 22, 2025

Zuora Connector for Salesforce CRM sync issue impacting child object record sync for a subset of tenants on 2/21

Detected by Pingoru
Feb 22, 2025, 07:22 PM UTC
Resolved
Feb 28, 2025, 04:03 AM UTC
Duration
5d 8h
Affected: Production IntegrationsSandbox Integrations
Timeline · 4 updates
  1. identified Feb 22, 2025, 07:22 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Feb 26, 2025, 09:08 PM UTC

    Fix has been deployed in sandbox and we are monitoring the results.

  3. monitoring Feb 26, 2025, 11:23 PM UTC

    Fix has been deployed in production and we are monitoring the results.

  4. resolved Feb 28, 2025, 04:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 21, 2025

Zuora Reporting service degradation in EU production

Detected by Pingoru
Feb 21, 2025, 03:28 PM UTC
Resolved
Feb 21, 2025, 05:28 PM UTC
Duration
2h
Affected: Production Analytics
Timeline · 2 updates
  1. monitoring Feb 21, 2025, 03:28 PM UTC

    We observed a service disruption in generating or scheduling report runs. A fix has been implemented and we are monitoring the results.

  2. resolved Feb 21, 2025, 05:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 20, 2025

Performance degradation on Data Query for a subset of EU Production tenants

Detected by Pingoru
Feb 20, 2025, 09:27 AM UTC
Resolved
Feb 20, 2025, 02:31 PM UTC
Duration
5h 4m
Affected: Production UIProduction API
Timeline · 4 updates
  1. investigating Feb 20, 2025, 09:27 AM UTC

    Our engineers are investigating with highest priority Data Query performance degradation for a subset of EU Production tenants

  2. investigating Feb 20, 2025, 12:15 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 20, 2025, 12:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 20, 2025, 02:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 18, 2025

Zuora Connector for Salesforce CRM Sync Performance degradation for NA production tenants between 1:25 pm PST - 3:20 pm PST

Detected by Pingoru
Feb 18, 2025, 01:26 AM UTC
Resolved
Feb 18, 2025, 06:07 AM UTC
Duration
4h 40m
Affected: Production UIProduction Integrations
Timeline · 2 updates
  1. monitoring Feb 18, 2025, 01:26 AM UTC

    We have detected increased latency in Zuora Connector for Salesforce CRM, impacting NA production tenants between 1:25 pm PST - 3:20 pm PST. A fix has been implemented and we are monitoring the results.

  2. resolved Feb 18, 2025, 06:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 12, 2025

Performance degradation affecting custom objects v2 API calls on EU and NA1 Production

Detected by Pingoru
Feb 12, 2025, 01:47 PM UTC
Resolved
Feb 12, 2025, 02:24 PM UTC
Duration
37m
Affected: Production APIProduction API
Timeline · 2 updates
  1. monitoring Feb 12, 2025, 01:47 PM UTC

    We identified an API performance degradation, which impacted v2 custom object API calls on EU and NA1 Production environments. The issue has now been resolved and performance is back to normal. We are continuing to monitor.

  2. resolved Feb 12, 2025, 02:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 12, 2025

Zuora Connector for Salesforce CRM Sync Performance degradation for subset of Central sandbox tenants

Detected by Pingoru
Feb 12, 2025, 07:00 AM UTC
Resolved
Feb 12, 2025, 11:46 AM UTC
Duration
4h 45m
Affected: Central SandboxCentral Sandbox
Timeline · 3 updates
  1. investigating Feb 12, 2025, 07:00 AM UTC

    We have detected increased latency in Zuora Connector for Salesforce CRM, impacting a subset of US central sandbox tenants Our engineering teams are working on this with the highest priority. Please stay tuned for more details.

  2. monitoring Feb 12, 2025, 08:44 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 12, 2025, 11:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 9, 2025

Delay in notification on API SBX (NA2 SBX)

Detected by Pingoru
Feb 09, 2025, 09:17 PM UTC
Resolved
Feb 10, 2025, 02:44 AM UTC
Duration
5h 26m
Affected: Sandbox UISandbox APISandbox Integrations
Timeline · 2 updates
  1. monitoring Feb 09, 2025, 09:17 PM UTC

    We observed a delay in notifications in NA2 Sandbox. A fix has been implemented, and we are monitoring it now.

  2. resolved Feb 10, 2025, 02:44 AM UTC

    This incident has been resolved

Read the full incident report →

Notice February 4, 2025

Performance Degradation for a subset of tenants in Central Sandbox

Detected by Pingoru
Feb 04, 2025, 03:18 PM UTC
Resolved
Feb 06, 2025, 06:39 AM UTC
Duration
1d 15h
Affected: Central SandboxCentral Sandbox
Timeline · 3 updates
  1. monitoring Feb 04, 2025, 03:18 PM UTC

    We observed a performance degradation in Central Sandbox causing delays in performing bill runs, payment runs, data source exports, and event notifications/callouts for a subset of tenants. A fix has been implemented and we are monitoring the results.

  2. monitoring Feb 04, 2025, 04:07 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Feb 06, 2025, 06:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 28, 2025

Zuora connector salesforce CRM Performance degradation for subset of Central sandbox tenants

Detected by Pingoru
Jan 28, 2025, 09:50 PM UTC
Resolved
Jan 29, 2025, 02:07 PM UTC
Duration
16h 17m
Affected: Sandbox IntegrationsSandbox Integrations
Timeline · 3 updates
  1. investigating Jan 28, 2025, 09:50 PM UTC

    We have detected increased latency in Zuora Connector for Salesforce CRM impacting subset of US central sandbox tenants

  2. monitoring Jan 29, 2025, 01:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 29, 2025, 02:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 27, 2025

API/UI performance degradation for a subset of EU Production tenants

Detected by Pingoru
Jan 27, 2025, 02:40 PM UTC
Resolved
Jan 27, 2025, 04:07 PM UTC
Duration
1h 26m
Affected: Production UIProduction API
Timeline · 3 updates
  1. investigating Jan 27, 2025, 02:40 PM UTC

    We are currently investigating an API/UI performance degradation for a subset of EU Production tenants, where some API / UI calls are slower than usual.

  2. monitoring Jan 27, 2025, 03:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 27, 2025, 04:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 22, 2025

Issue Creating/Editing/Saving Product Rate Plans in Sandbox Environments

Detected by Pingoru
Jan 22, 2025, 08:23 PM UTC
Resolved
Jan 23, 2025, 06:28 PM UTC
Duration
22h 4m
Affected: Sandbox APISandbox APISandbox API
Timeline · 3 updates
  1. investigating Jan 22, 2025, 08:23 PM UTC

    A subset of customers are experiencing issues creating/editing/saving product rate plans in API Sandbox.

  2. monitoring Jan 23, 2025, 01:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 23, 2025, 06:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 17, 2025

[RETRO] Zuora is encountering an issue with the BlueSnap gateway being down

Detected by Pingoru
Jan 17, 2025, 02:18 PM UTC
Resolved
Jan 17, 2025, 02:18 PM UTC
Duration
—
Affected: Production UIProduction UIProduction UIProduction UIProduction APIProduction APIProduction APIProduction APISandbox UISandbox UISandbox UICentral SandboxSandbox APISandbox APISandbox APICentral SandboxCentral SandboxCentral Sandbox
Timeline · 1 update
  1. resolved Jan 17, 2025, 02:18 PM UTC

    Zuora encountered issues with Payment processing and Payment Method validations due to the issue at BlueSnap mentioned in the link below. https://status.bluesnap.com/incidents/267281 The impact timelines are below. January 16, 2025 · 10:49 PST to January 17, 2025 · 05:14 PST

Read the full incident report →

Minor December 22, 2024

CyberSource Payment Method Updater (PMU) jobs not completed for a subset of Production tenants

Detected by Pingoru
Dec 22, 2024, 07:02 AM UTC
Resolved
Dec 23, 2024, 08:50 AM UTC
Duration
1d 1h
Affected: Production Batch OperationsProduction Batch OperationsProduction Batch OperationsProduction Batch Operations
Timeline · 4 updates
  1. identified Dec 22, 2024, 07:02 AM UTC

    We have identified an issue with Payment Method Updater (PMU) for CyberSource affecting a subset of the production tenants. The PMU job did not complete and update the Payment method since 12/19/2024, 6 PM PST. We are following up with CyberSource to fix the issue on their side and restore the service. Our engineering teams are working on this with the highest priority. Please stay tuned for more details.

  2. monitoring Dec 23, 2024, 04:30 AM UTC

    Our PMU job is functioning effectively, and CyberSource can upload the files. Our team is proactively monitoring its status.

  3. monitoring Dec 23, 2024, 04:42 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Dec 23, 2024, 08:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 13, 2024

Intermittent Performance Degradation on a Subset of NA2 Production

Detected by Pingoru
Dec 13, 2024, 04:37 AM UTC
Resolved
Dec 13, 2024, 06:17 AM UTC
Duration
1h 39m
Affected: Production UIProduction APIProduction IntegrationsProduction Batch OperationsProduction Analytics
Timeline · 2 updates
  1. monitoring Dec 13, 2024, 04:37 AM UTC

    We observed a performance degradation impacting customers in NA2 production with Zuora ID ZID-NA2-PROD-13. A fix has been implemented and we are monitoring the results.

  2. resolved Dec 13, 2024, 06:17 AM UTC

    This incident has been resolved. Impacted timeframe: 8:02 PM to 8:22 PM PST

Read the full incident report →

Minor December 11, 2024

Intermittent Performance Degradation on a Subset of EU Production

Detected by Pingoru
Dec 11, 2024, 09:06 AM UTC
Resolved
Dec 12, 2024, 12:18 AM UTC
Duration
15h 12m
Affected: Production UIProduction APIProduction Integrations
Timeline · 3 updates
  1. investigating Dec 11, 2024, 09:06 AM UTC

    We have observed intermittent latency on Notification, Salesforce Real Time Sync on EU Production with Zuora ID ZID-EU1-PROD-6.

  2. monitoring Dec 11, 2024, 11:01 AM UTC

    We have identified the issue and the latency is decreasing. We continue to monitor.

  3. resolved Dec 12, 2024, 12:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 9, 2024

Zuora Login via UI Unavailable for Subset of Users

Detected by Pingoru
Dec 09, 2024, 09:01 AM UTC
Resolved
Dec 09, 2024, 10:25 AM UTC
Duration
1h 24m
Affected: Production UIProduction UIProduction UISandbox UISandbox UISandbox UI
Timeline · 3 updates
  1. investigating Dec 09, 2024, 09:01 AM UTC

    We have observed that Zuora login via UI is unavailable for a subset of users and are investigating this with the highest priority.

  2. monitoring Dec 09, 2024, 09:21 AM UTC

    The issue has been identified and fixed. We are currently monitoring.

  3. resolved Dec 09, 2024, 10:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 6, 2024

Delay in invoice pdf generation on NA2 production environment

Detected by Pingoru
Dec 06, 2024, 09:52 PM UTC
Resolved
Dec 07, 2024, 07:24 AM UTC
Duration
9h 31m
Affected: Production UIProduction APIProduction IntegrationsProduction Batch Operations
Timeline · 3 updates
  1. investigating Dec 06, 2024, 09:52 PM UTC

    A subset of the tenants in the NA2 production environment are facing performance degradation on Invoice PDF generation.

  2. monitoring Dec 06, 2024, 10:47 PM UTC

    The issue has been fixed and we are monitoring the result.

  3. resolved Dec 07, 2024, 07:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 5, 2024

Subset of users cannot log in to API Sandbox and Central Sandbox tenants through OneID

Detected by Pingoru
Dec 05, 2024, 08:40 AM UTC
Resolved
Dec 05, 2024, 12:39 PM UTC
Duration
3h 59m
Affected: Sandbox UISandbox UISandbox UICentral SandboxCentral SandboxCentral Sandbox
Timeline · 4 updates
  1. investigating Dec 05, 2024, 08:40 AM UTC

    We are investigating OneID login errors on Sandbox and Central Sandbox environments which have impacted a subset of users.

  2. investigating Dec 05, 2024, 09:51 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 05, 2024, 10:06 AM UTC

    We have identified the impact, which can be resolved by clearing your browser cache related to *.zuora.com domains.

  4. resolved Dec 05, 2024, 12:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 29, 2024

PDF Generation Issue for a Subset of EU Production Tenants

Detected by Pingoru
Nov 29, 2024, 12:18 PM UTC
Resolved
Nov 29, 2024, 12:18 PM UTC
Duration
—
Affected: Production UIProduction API
Timeline · 1 update
  1. resolved Nov 29, 2024, 12:18 PM UTC

    We observed a Billing Document PDF generation issue that impacted a subset of EU Production tenants from 12:15 AM to 03:00 AM (PST). This issue is now resolved and normal service has resumed.

Read the full incident report →