- Detected by Pingoru
- Apr 02, 2026, 07:13 AM UTC
- Resolved
- Apr 02, 2026, 12:53 PM UTC
- Duration
- 5h 40m
Affected: Standalone WidgetLive Chat WidgetEmbedded WidgetChat API
Timeline · 4 updates
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investigating Apr 02, 2026, 07:13 AM UTC
Zowie's partial unavailability due to providers technical issues. We are closely monitoring the situation and we will update this incident in case of further changes.
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identified Apr 02, 2026, 10:14 AM UTC
We’ve identified the issue causing Ai Agent performance degradation. We’re actively working to fix this issue and will respond with an update once the fix has been implemented.
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monitoring Apr 02, 2026, 11:37 AM UTC
We’ve implemented a fix to the issue causing AI Agent performance degradation. We will continue to monitor the fix to ensure the platform continues to operate as expected.
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resolved Apr 02, 2026, 12:53 PM UTC
The issue causing degraded performance has been fully resolved. AI Agent is now operating as intended.
Read the full incident report →
- Detected by Pingoru
- Jan 27, 2026, 03:15 PM UTC
- Resolved
- Jan 27, 2026, 05:28 PM UTC
- Duration
- 2h 12m
Affected: FrontendInbox GraphQL API
Timeline · 6 updates
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investigating Jan 27, 2026, 03:15 PM UTC
We are investigating an issue with Inbox causing delays with viewing conversations in the UI.
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identified Jan 27, 2026, 03:27 PM UTC
We have identified an issue with a subcomponent of our infrastructure that requires intervention and are applying the necessary resolution.
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identified Jan 27, 2026, 04:05 PM UTC
We are continuing to work on a fix for this issue.
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identified Jan 27, 2026, 04:58 PM UTC
Our team is continuing to investigate and implement relevant solutions to the situation. Agents should be able to use the Agent Inbox normally, but Threads and Conversations views may still experience issues.
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monitoring Jan 27, 2026, 05:09 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jan 27, 2026, 05:28 PM UTC
The issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 05, 2025, 08:58 AM UTC
- Resolved
- Dec 05, 2025, 09:37 AM UTC
- Duration
- 38m
Affected: FrontendStandalone WidgetCore GraphQL APILive Chat WidgetBuilder REST APIEmbedded WidgetChat APIBuilder GraphQL APIInbox GraphQL API
Timeline · 3 updates
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investigating Dec 05, 2025, 08:58 AM UTC
We are currently investigating a wider issue with an external global network provider causing some unavailability of our systems and will update as soon as we know more.
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monitoring Dec 05, 2025, 09:15 AM UTC
Per https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q , a fix has been implemented and we can see the restoration of network stability.
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resolved Dec 05, 2025, 09:37 AM UTC
We no longer see any further effects of the earlier network instability.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 11:46 AM UTC
- Resolved
- Nov 18, 2025, 03:44 PM UTC
- Duration
- 3h 57m
Affected: Standalone WidgetLive Chat WidgetEmbedded WidgetChat API
Timeline · 6 updates
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identified Nov 18, 2025, 11:46 AM UTC
We have identified network degradation in this region stemming from a global network provider and will update as soon as we have further information.
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identified Nov 18, 2025, 12:15 PM UTC
We are continuing to monitor the situation with the global network provider at https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 and will provide further updates as more information becomes available.
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identified Nov 18, 2025, 01:11 PM UTC
The network provider has identified the root cause of the degradation and is implementing a fix.
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identified Nov 18, 2025, 02:10 PM UTC
The network provider is continuing to implement a fix to the root cause of the degradation.
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monitoring Nov 18, 2025, 02:52 PM UTC
The network provider has confirmed that the issue has been resolved and service should be fully restored.
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resolved Nov 18, 2025, 03:44 PM UTC
The incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 26, 2025, 12:41 PM UTC
- Resolved
- Aug 26, 2025, 01:05 PM UTC
- Duration
- 24m
Affected: Core GraphQL APIBuilder REST APIBuilder GraphQL APIInbox GraphQL API
Timeline · 2 updates
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investigating Aug 26, 2025, 12:41 PM UTC
We are actively investigating the issue with sending email messages. We will provide an update once the issue is identified.
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resolved Aug 26, 2025, 01:05 PM UTC
The issue causing problems with sending email messages has been fully resolved. Sending email messages is now working as intended.
Read the full incident report →
- Detected by Pingoru
- Jul 29, 2025, 12:19 PM UTC
- Resolved
- Jul 29, 2025, 01:23 PM UTC
- Duration
- 1h 4m
Affected: FrontendCore GraphQL APIBuilder REST APIBuilder GraphQL APIInbox GraphQL API
Timeline · 4 updates
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investigating Jul 29, 2025, 12:19 PM UTC
We’ve identified the issue causing problems with user access to the platform. We’re actively working to fix this issue and will respond with an update once the fix has been implemented.
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identified Jul 29, 2025, 12:29 PM UTC
We’ve identified the issue causing problems with user access to the platform. We’re actively working to fix this issue and will respond with an update once the fix has been implemented.
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monitoring Jul 29, 2025, 12:40 PM UTC
We’ve implemented a fix to the issue causing problems with user access to the platform. We will continue to monitor the fix to ensure users can access the platform as expected.
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resolved Jul 29, 2025, 01:23 PM UTC
The issue causing users to encounter problems accessing the platform has been fully resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 17, 2025, 10:20 AM UTC
- Resolved
- Jun 17, 2025, 11:26 AM UTC
- Duration
- 1h 5m
Affected: Inbox GraphQL API
Timeline · 4 updates
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investigating Jun 17, 2025, 10:20 AM UTC
We are actively investigating the degraded performance of our Inbox. We will provide an update once the issue is identified.
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identified Jun 17, 2025, 10:39 AM UTC
We’ve identified the issue causing Inbox performance degradation. We’re actively working to fix this issue and will respond with an update once the fix has been implemented.
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monitoring Jun 17, 2025, 11:12 AM UTC
We’ve implemented a fix to the issue causing Inbox performance degradation. We will continue to monitor the fix to ensure the platform continues to operate as expected.
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resolved Jun 17, 2025, 11:26 AM UTC
The issue causing degraded Inbox performance has been fully resolved. Inbox is now operating as intended.
Read the full incident report →
- Detected by Pingoru
- Jun 12, 2025, 06:48 PM UTC
- Resolved
- Jun 12, 2025, 06:54 PM UTC
- Duration
- 6m
Affected: Standalone WidgetLive Chat WidgetEmbedded WidgetChat API
Timeline · 3 updates
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investigating Jun 12, 2025, 06:48 PM UTC
We have been alerted to major issues with a third-party vendor which are severely affecting the chat experience. Please bear with us as we work to find a workaround.
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monitoring Jun 12, 2025, 06:51 PM UTC
The third-party vendor's services have been restored, and we are monitoring any remaining lag in our service.
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resolved Jun 12, 2025, 06:54 PM UTC
The issue has been fully resolved, and any remaining effects have normalized.
Read the full incident report →
- Detected by Pingoru
- Apr 30, 2025, 10:30 AM UTC
- Resolved
- Apr 30, 2025, 11:28 AM UTC
- Duration
- 58m
Affected: Standalone WidgetLive Chat WidgetEmbedded WidgetChat API
Timeline · 4 updates
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investigating Apr 30, 2025, 10:30 AM UTC
We are actively investigating degraded AI Agent performance. We will provide an update once the issue is identified.
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identified Apr 30, 2025, 10:36 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Apr 30, 2025, 11:12 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 30, 2025, 11:28 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 18, 2025, 09:23 AM UTC
- Resolved
- Mar 18, 2025, 10:57 AM UTC
- Duration
- 1h 33m
Affected: Standalone WidgetLive Chat WidgetEmbedded WidgetChat API
Timeline · 3 updates
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identified Mar 18, 2025, 09:23 AM UTC
AI agent may repeat messages in the Widget. We are actively working on lessening the incidence of observable doubled messages and will provide further updates once we have a solution in place.
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monitoring Mar 18, 2025, 10:46 AM UTC
A fix to message duplication has been implemented and we are monitoring the results.
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resolved Mar 18, 2025, 10:57 AM UTC
We've finalized the resolution for the message duplication issue and can confirm correct operation.
Read the full incident report →
- Detected by Pingoru
- Dec 13, 2024, 10:14 AM UTC
- Resolved
- Dec 13, 2024, 10:26 AM UTC
- Duration
- 11m
Affected: Standalone WidgetLive Chat WidgetEmbedded WidgetChat API
Timeline · 4 updates
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investigating Dec 13, 2024, 10:14 AM UTC
We are actively investigating degraded AI Agent performance. We will provide an update once the issue is identified.
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identified Dec 13, 2024, 10:20 AM UTC
We’ve identified the issue causing AI Agent performance degradation. We’re actively working to fix this issue and will respond with an update once the fix has been implemented.
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monitoring Dec 13, 2024, 10:23 AM UTC
We’ve implemented a fix to the issue causing AI Agent performance degradation. We will continue to monitor the fix to ensure the platform continues to operate as expected.
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resolved Dec 13, 2024, 10:26 AM UTC
The issue causing degraded AI Agent performance has been fully resolved. AI Agent is now operating as intended.
Read the full incident report →
- Detected by Pingoru
- Dec 10, 2024, 02:11 PM UTC
- Resolved
- Dec 10, 2024, 07:01 PM UTC
- Duration
- 4h 50m
Affected: Core GraphQL API
Timeline · 4 updates
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investigating Dec 10, 2024, 02:11 PM UTC
We are actively investigating degraded Statistics performance. We will provide an update once the issue is identified.
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identified Dec 10, 2024, 02:20 PM UTC
We’ve identified the issue causing Statistics performance degradation. We’re actively working to fix this issue and will respond with an update once the fix has been implemented.
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monitoring Dec 10, 2024, 03:00 PM UTC
We’ve implemented a fix to the issue causing Statistics performance degradation. We will continue to monitor the fix to ensure the platform continues to operate as expected.
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resolved Dec 10, 2024, 07:01 PM UTC
The issue causing degraded Statistics performance has been fully resolved. Statistics are now operating as intended.
Read the full incident report →
- Detected by Pingoru
- Dec 10, 2024, 01:45 PM UTC
- Resolved
- Dec 10, 2024, 02:16 PM UTC
- Duration
- 31m
Affected: Frontend
Timeline · 5 updates
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investigating Dec 10, 2024, 01:45 PM UTC
We are actively investigating degraded Inbox performance. We will provide an update once the issue is identified.
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identified Dec 10, 2024, 01:45 PM UTC
We’ve identified the issue causing Inbox performance degradation. We’re actively working to fix this issue and will respond with an update once the fix has been implemented.
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monitoring Dec 10, 2024, 01:47 PM UTC
We’ve implemented a fix to the issue causing Inbox performance degradation. We will continue to monitor the fix to ensure the platform continues to operate as expected.
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monitoring Dec 10, 2024, 02:15 PM UTC
The issue causing degraded Inbox performance has been fully resolved. Inbox is now operating as intended.
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resolved Dec 10, 2024, 02:16 PM UTC
The issue causing degraded Inbox performance has been fully resolved. Inbox is now operating as intended.
Read the full incident report →
- Detected by Pingoru
- Dec 05, 2024, 01:18 PM UTC
- Resolved
- Dec 05, 2024, 01:29 PM UTC
- Duration
- 10m
Timeline · 3 updates
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investigating Dec 05, 2024, 01:18 PM UTC
We are actively investigating degraded GenAI articles performance. We will provide an update once the issue is identified.
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monitoring Dec 05, 2024, 01:20 PM UTC
We’ve implemented a fix to the issue causing GenAI articles performance degradation. We will continue to monitor the fix to ensure the platform continues to operate as expected.
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resolved Dec 05, 2024, 01:29 PM UTC
The issue causing degraded GenAI articles performance has been fully resolved. GenAI articles are now operating as intended.
Read the full incident report →
- Detected by Pingoru
- Nov 05, 2024, 11:53 AM UTC
- Resolved
- Nov 05, 2024, 02:11 PM UTC
- Duration
- 2h 17m
Affected: Inbox GraphQL API
Timeline · 3 updates
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identified Nov 05, 2024, 11:53 AM UTC
We’ve identified the issue causing Inbox performance degradation - emails are being sent out with delay. We’re actively working to fix this issue and will respond with an update once the fix has been implemented.
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monitoring Nov 05, 2024, 01:30 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Nov 05, 2024, 02:11 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 22, 2024, 10:36 AM UTC
- Resolved
- Oct 22, 2024, 10:57 AM UTC
- Duration
- 21m
Affected: Standalone WidgetLive Chat WidgetEmbedded WidgetChat API
Timeline · 4 updates
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investigating Oct 22, 2024, 10:36 AM UTC
We are actively investigating degraded AI Agent performance causing potential slow replies. We will provide an update once the issue is identified.
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identified Oct 22, 2024, 10:41 AM UTC
We’ve identified the issue causing AI Agent performance degradation. We’re actively working to fix this issue and will respond with an update once the fix has been implemented.
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monitoring Oct 22, 2024, 10:50 AM UTC
We’ve implemented a fix to the issue causing AI Agent performance degradation. We will continue to monitor the fix to ensure the platform continues to operate as expected.
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resolved Oct 22, 2024, 10:57 AM UTC
The issue causing degraded AI Agent performance has been fully resolved. AI Agent is now operating as intended.
Read the full incident report →
- Detected by Pingoru
- Sep 30, 2024, 09:48 AM UTC
- Resolved
- Sep 30, 2024, 10:13 AM UTC
- Duration
- 24m
Affected: Standalone Widget
Timeline · 4 updates
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investigating Sep 30, 2024, 09:48 AM UTC
We are actively investigating degraded AI Agent performance. We will provide an update once the issue is identified.
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identified Sep 30, 2024, 10:07 AM UTC
We’ve identified the issue causing AI Agent performance degradation. We’re actively working to fix this issue and will respond with an update once the fix has been implemented.
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monitoring Sep 30, 2024, 10:10 AM UTC
We’ve implemented a fix to the issue causing AI Agent performance degradation. We will continue to monitor the fix to ensure the platform continues to operate as expected.
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resolved Sep 30, 2024, 10:13 AM UTC
The issue causing degraded AI Agent performance has been fully resolved. AI Agent is now operating as intended.
Read the full incident report →
Critical September 25, 2024 - Detected by Pingoru
- Sep 25, 2024, 02:31 PM UTC
- Resolved
- Sep 25, 2024, 02:43 PM UTC
- Duration
- 12m
Affected: Standalone WidgetLive Chat Widget
Timeline · 3 updates
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investigating Sep 25, 2024, 02:31 PM UTC
We are actively investigating degraded Widget performance. We will provide an update once the issue is identified.
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monitoring Sep 25, 2024, 02:34 PM UTC
We’ve implemented a fix to the issue causing Widget performance degradation. We will continue to monitor the fix to ensure the platform continues to operate as expected.
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resolved Sep 25, 2024, 02:43 PM UTC
The issue causing degraded Widget performance has been fully resolved. Widget is now operating as intended.
Read the full incident report →
- Detected by Pingoru
- Aug 23, 2024, 08:19 AM UTC
- Resolved
- Aug 23, 2024, 08:53 AM UTC
- Duration
- 34m
Affected: Live Chat Widget
Timeline · 3 updates
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investigating Aug 23, 2024, 08:19 AM UTC
We’ve identified the issue causing Zowie Widget performance degradation. We’re actively working to fix this issue and will respond with an update once the fix has been implemented.
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monitoring Aug 23, 2024, 08:32 AM UTC
We’ve implemented a fix to the issue causing Zowie Widget performance degradation. We will continue to monitor the fix to ensure the platform continues to operate as expected.
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resolved Aug 23, 2024, 08:53 AM UTC
The issue causing degraded Zowie Widget performance has been fully resolved. Zowie Widget is now operating as intended.
Read the full incident report →
- Detected by Pingoru
- Aug 22, 2024, 02:06 PM UTC
- Resolved
- Aug 22, 2024, 02:22 PM UTC
- Duration
- 15m
Affected: FrontendStandalone WidgetCore GraphQL APIChat APIInbox GraphQL API
Timeline · 3 updates
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investigating Aug 22, 2024, 02:06 PM UTC
We are actively investigating degraded Chatbot, Inbox, and Live Dashboard performance. We will provide an update once the issue is identified.
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monitoring Aug 22, 2024, 02:11 PM UTC
We’ve implemented a fix to the issue causing the performance degradation. We will continue to monitor the fix to ensure the platform continues to operate as expected.
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resolved Aug 22, 2024, 02:22 PM UTC
The issue causing degraded performance has been fully resolved. Chatbot, Inbox, and Live Dashboard are now operating as intended.
Read the full incident report →
- Detected by Pingoru
- Aug 13, 2024, 09:46 AM UTC
- Resolved
- Aug 13, 2024, 10:03 AM UTC
- Duration
- 17m
Affected: FrontendInbox GraphQL API
Timeline · 3 updates
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investigating Aug 13, 2024, 09:46 AM UTC
We’re actively investigating an issue with one or more of our integrations and degraded Inbox performance. We will provide an update once the issue is identified.
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monitoring Aug 13, 2024, 09:51 AM UTC
We’ve implemented a fix to the issue causing Inbox performance degradation. We will continue to monitor the fix to ensure the platform continues to operate as expected.
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resolved Aug 13, 2024, 10:03 AM UTC
The issue causing degraded Inbox performance has been fully resolved. Inbox is now operating as intended.
Read the full incident report →
- Detected by Pingoru
- Aug 08, 2024, 09:21 AM UTC
- Resolved
- Aug 08, 2024, 09:42 AM UTC
- Duration
- 20m
Affected: Frontend
Timeline · 3 updates
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identified Aug 08, 2024, 09:21 AM UTC
We’ve identified the issue causing Inbox performance degradation. We’re actively working to fix this issue and will respond with an update once the fix has been implemented.
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monitoring Aug 08, 2024, 09:36 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Aug 08, 2024, 09:42 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 29, 2024, 07:05 PM UTC
- Resolved
- Jun 29, 2024, 09:48 PM UTC
- Duration
- 2h 42m
Affected: FrontendCore GraphQL APIInbox GraphQL API
Timeline · 4 updates
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identified Jun 29, 2024, 07:05 PM UTC
The issue has been identified and the fix is being implemented.
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identified Jun 29, 2024, 07:08 PM UTC
Zowie is currently not reachable via https://app.zowie.ai. If you were using this link, please use https://app.getzowie.com . This issue affect only users using https://app.zowie.ai url to access Zowie. We are actively working on resolving the issue.
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identified Jun 29, 2024, 09:48 PM UTC
The incident has been resolved.
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resolved Jun 29, 2024, 09:48 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 11, 2024, 08:14 PM UTC
- Resolved
- Jun 11, 2024, 08:41 PM UTC
- Duration
- 26m
Affected: Standalone WidgetMessengerLive Chat WidgetInstagramEmbedded WidgetChat API
Timeline · 3 updates
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investigating Jun 11, 2024, 08:14 PM UTC
We are currently investigating the issue.
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identified Jun 11, 2024, 08:29 PM UTC
We’ve identified the issue causing Chatbot performance degradation. We’re actively working to fix this issue and will respond with an update once the fix has been implemented.
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resolved Jun 11, 2024, 08:41 PM UTC
The issue causing degraded Chatbot performance has been fully resolved. Chatbot is now operating as intended.
Read the full incident report →
- Detected by Pingoru
- May 23, 2024, 09:48 AM UTC
- Resolved
- May 23, 2024, 10:14 AM UTC
- Duration
- 26m
Affected: Standalone WidgetLive Chat WidgetEmbedded Widget
Timeline · 3 updates
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identified May 23, 2024, 09:48 AM UTC
We’ve identified the issue causing Chatbot performance degradation. We’re actively working to fix this issue and will respond with an update once the fix has been implemented. Our ETA for this action is 10-15 minutes.
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monitoring May 23, 2024, 10:08 AM UTC
We’ve implemented a fix to the issue causing Chatbot performance degradation. We will continue to monitor the fix to ensure the platform continues to operate as expected.
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resolved May 23, 2024, 10:14 AM UTC
The issue causing degraded Chatbot performance has been fully resolved. Chatbot is now operating as intended.
Read the full incident report →
