Zowie incident

AI Agent Degradation due to Third-Party Vendor

Critical Resolved View vendor source →

Zowie experienced a critical incident on June 12, 2025 affecting Standalone Widget and Live Chat Widget and 1 more component, lasting 6m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 06:48 PM UTC
Resolved
Jun 12, 2025, 06:54 PM UTC
Duration
6m
Detected by Pingoru
Jun 12, 2025, 06:48 PM UTC

Affected components

Standalone WidgetLive Chat WidgetEmbedded WidgetChat API

Update timeline

  1. investigating Jun 12, 2025, 06:48 PM UTC

    We have been alerted to major issues with a third-party vendor which are severely affecting the chat experience. Please bear with us as we work to find a workaround.

  2. monitoring Jun 12, 2025, 06:51 PM UTC

    The third-party vendor's services have been restored, and we are monitoring any remaining lag in our service.

  3. resolved Jun 12, 2025, 06:54 PM UTC

    The issue has been fully resolved, and any remaining effects have normalized.