Zowie incident

Gen AI partial unavailability

Minor Resolved View vendor source →
Started
Apr 02, 2026, 07:13 AM UTC
Resolved
Apr 02, 2026, 12:53 PM UTC
Duration
5h 40m
Detected by Pingoru
Apr 02, 2026, 07:13 AM UTC

Affected components

Standalone WidgetLive Chat WidgetEmbedded WidgetChat API

Update timeline

  1. investigating Apr 02, 2026, 07:13 AM UTC

    Zowie's partial unavailability due to providers technical issues. We are closely monitoring the situation and we will update this incident in case of further changes.

  2. identified Apr 02, 2026, 10:14 AM UTC

    We’ve identified the issue causing Ai Agent performance degradation. We’re actively working to fix this issue and will respond with an update once the fix has been implemented.

  3. monitoring Apr 02, 2026, 11:37 AM UTC

    We’ve implemented a fix to the issue causing AI Agent performance degradation. We will continue to monitor the fix to ensure the platform continues to operate as expected.

  4. resolved Apr 02, 2026, 12:53 PM UTC

    The issue causing degraded performance has been fully resolved. AI Agent is now operating as intended.

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