Resolved after 2 hours 12 minutes, affecting Frontend and Inbox GraphQL API, on January 27, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jan 27, 2026, 03:15 PM UTC
We are investigating an issue with Inbox causing delays with viewing conversations in the UI.
- identified Jan 27, 2026, 03:27 PM UTC
We have identified an issue with a subcomponent of our infrastructure that requires intervention and are applying the necessary resolution.
- identified Jan 27, 2026, 04:05 PM UTC
We are continuing to work on a fix for this issue.
- identified Jan 27, 2026, 04:58 PM UTC
Our team is continuing to investigate and implement relevant solutions to the situation. Agents should be able to use the Agent Inbox normally, but Threads and Conversations views may still experience issues.
- monitoring Jan 27, 2026, 05:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 27, 2026, 05:28 PM UTC
The issue has been resolved.
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