Zowie experienced a major incident on December 5, 2025 affecting Frontend and Standalone Widget and 1 more component, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
FrontendStandalone WidgetCore GraphQL APILive Chat WidgetBuilder REST APIEmbedded WidgetChat APIBuilder GraphQL APIInbox GraphQL API
Update timeline
- investigating Dec 05, 2025, 08:58 AM UTC
We are currently investigating a wider issue with an external global network provider causing some unavailability of our systems and will update as soon as we know more.
- monitoring Dec 05, 2025, 09:15 AM UTC
Per https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q , a fix has been implemented and we can see the restoration of network stability.
- resolved Dec 05, 2025, 09:37 AM UTC
We no longer see any further effects of the earlier network instability.