Resolved after 38 minutes, affecting Frontend and Standalone Widget and 1 more, on December 5, 2025.
Per https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q , a fix has been implemented and we can see the restoration of network stability.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
FrontendStandalone WidgetCore GraphQL APILive Chat WidgetBuilder REST APIEmbedded WidgetChat APIBuilder GraphQL APIInbox GraphQL API
Update timeline
- investigating Dec 05, 2025, 08:58 AM UTC
We are currently investigating a wider issue with an external global network provider causing some unavailability of our systems and will update as soon as we know more.
- monitoring Dec 05, 2025, 09:15 AM UTC
Per https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q , a fix has been implemented and we can see the restoration of network stability.
- resolved Dec 05, 2025, 09:37 AM UTC
We no longer see any further effects of the earlier network instability.
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