Zowie experienced a major incident on November 18, 2025 affecting Standalone Widget and Live Chat Widget and 1 more component, lasting 3h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 18, 2025, 11:46 AM UTC
We have identified network degradation in this region stemming from a global network provider and will update as soon as we have further information.
- identified Nov 18, 2025, 12:15 PM UTC
We are continuing to monitor the situation with the global network provider at https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 and will provide further updates as more information becomes available.
- identified Nov 18, 2025, 01:11 PM UTC
The network provider has identified the root cause of the degradation and is implementing a fix.
- identified Nov 18, 2025, 02:10 PM UTC
The network provider is continuing to implement a fix to the root cause of the degradation.
- monitoring Nov 18, 2025, 02:52 PM UTC
The network provider has confirmed that the issue has been resolved and service should be fully restored.
- resolved Nov 18, 2025, 03:44 PM UTC
The incident has been resolved.