Zowie Outage History

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Zowie had 8 outages in the last 2 years totaling 15h 10m of downtime — averaging 0.3 incidents per month.

There were 8 Zowie outages since June 12, 2025 totaling 15h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.getzowie.com

Minor April 2, 2026

Gen AI partial unavailability

Detected by Pingoru
Apr 02, 2026, 07:13 AM UTC
Resolved
Apr 02, 2026, 12:53 PM UTC
Duration
5h 40m
Affected: Standalone WidgetLive Chat WidgetEmbedded WidgetChat API
Timeline · 4 updates
  1. investigating Apr 02, 2026, 07:13 AM UTC

    Zowie's partial unavailability due to providers technical issues. We are closely monitoring the situation and we will update this incident in case of further changes.

  2. identified Apr 02, 2026, 10:14 AM UTC

    We’ve identified the issue causing Ai Agent performance degradation. We’re actively working to fix this issue and will respond with an update once the fix has been implemented.

  3. monitoring Apr 02, 2026, 11:37 AM UTC

    We’ve implemented a fix to the issue causing AI Agent performance degradation. We will continue to monitor the fix to ensure the platform continues to operate as expected.

  4. resolved Apr 02, 2026, 12:53 PM UTC

    The issue causing degraded performance has been fully resolved. AI Agent is now operating as intended.

Read the full incident report →

Major January 27, 2026

Inbox Degradation

Detected by Pingoru
Jan 27, 2026, 03:15 PM UTC
Resolved
Jan 27, 2026, 05:28 PM UTC
Duration
2h 12m
Affected: FrontendInbox GraphQL API
Timeline · 6 updates
  1. investigating Jan 27, 2026, 03:15 PM UTC

    We are investigating an issue with Inbox causing delays with viewing conversations in the UI.

  2. identified Jan 27, 2026, 03:27 PM UTC

    We have identified an issue with a subcomponent of our infrastructure that requires intervention and are applying the necessary resolution.

  3. identified Jan 27, 2026, 04:05 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jan 27, 2026, 04:58 PM UTC

    Our team is continuing to investigate and implement relevant solutions to the situation. Agents should be able to use the Agent Inbox normally, but Threads and Conversations views may still experience issues.

  5. monitoring Jan 27, 2026, 05:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jan 27, 2026, 05:28 PM UTC

    The issue has been resolved.

Read the full incident report →

Major December 5, 2025

Network Stability Issue

Detected by Pingoru
Dec 05, 2025, 08:58 AM UTC
Resolved
Dec 05, 2025, 09:37 AM UTC
Duration
38m
Affected: FrontendStandalone WidgetCore GraphQL APILive Chat WidgetBuilder REST APIEmbedded WidgetChat APIBuilder GraphQL APIInbox GraphQL API
Timeline · 3 updates
  1. investigating Dec 05, 2025, 08:58 AM UTC

    We are currently investigating a wider issue with an external global network provider causing some unavailability of our systems and will update as soon as we know more.

  2. monitoring Dec 05, 2025, 09:15 AM UTC

    Per https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q , a fix has been implemented and we can see the restoration of network stability.

  3. resolved Dec 05, 2025, 09:37 AM UTC

    We no longer see any further effects of the earlier network instability.

Read the full incident report →

Major November 18, 2025

Network Degradation

Detected by Pingoru
Nov 18, 2025, 11:46 AM UTC
Resolved
Nov 18, 2025, 03:44 PM UTC
Duration
3h 57m
Affected: Standalone WidgetLive Chat WidgetEmbedded WidgetChat API
Timeline · 6 updates
  1. identified Nov 18, 2025, 11:46 AM UTC

    We have identified network degradation in this region stemming from a global network provider and will update as soon as we have further information.

  2. identified Nov 18, 2025, 12:15 PM UTC

    We are continuing to monitor the situation with the global network provider at https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 and will provide further updates as more information becomes available.

  3. identified Nov 18, 2025, 01:11 PM UTC

    The network provider has identified the root cause of the degradation and is implementing a fix.

  4. identified Nov 18, 2025, 02:10 PM UTC

    The network provider is continuing to implement a fix to the root cause of the degradation.

  5. monitoring Nov 18, 2025, 02:52 PM UTC

    The network provider has confirmed that the issue has been resolved and service should be fully restored.

  6. resolved Nov 18, 2025, 03:44 PM UTC

    The incident has been resolved.

Read the full incident report →

Major August 26, 2025

Problems with sending email messages

Detected by Pingoru
Aug 26, 2025, 12:41 PM UTC
Resolved
Aug 26, 2025, 01:05 PM UTC
Duration
24m
Affected: Core GraphQL APIBuilder REST APIBuilder GraphQL APIInbox GraphQL API
Timeline · 2 updates
  1. investigating Aug 26, 2025, 12:41 PM UTC

    We are actively investigating the issue with sending email messages. We will provide an update once the issue is identified.

  2. resolved Aug 26, 2025, 01:05 PM UTC

    The issue causing problems with sending email messages has been fully resolved. Sending email messages is now working as intended.

Read the full incident report →

Critical July 29, 2025

Users are unable to access Zowie platform

Detected by Pingoru
Jul 29, 2025, 12:19 PM UTC
Resolved
Jul 29, 2025, 01:23 PM UTC
Duration
1h 4m
Affected: FrontendCore GraphQL APIBuilder REST APIBuilder GraphQL APIInbox GraphQL API
Timeline · 4 updates
  1. investigating Jul 29, 2025, 12:19 PM UTC

    We’ve identified the issue causing problems with user access to the platform. We’re actively working to fix this issue and will respond with an update once the fix has been implemented.

  2. identified Jul 29, 2025, 12:29 PM UTC

    We’ve identified the issue causing problems with user access to the platform. We’re actively working to fix this issue and will respond with an update once the fix has been implemented.

  3. monitoring Jul 29, 2025, 12:40 PM UTC

    We’ve implemented a fix to the issue causing problems with user access to the platform. We will continue to monitor the fix to ensure users can access the platform as expected.

  4. resolved Jul 29, 2025, 01:23 PM UTC

    The issue causing users to encounter problems accessing the platform has been fully resolved.

Read the full incident report →

Minor June 17, 2025

Zowie Inbox Performance Degradation

Detected by Pingoru
Jun 17, 2025, 10:20 AM UTC
Resolved
Jun 17, 2025, 11:26 AM UTC
Duration
1h 5m
Affected: Inbox GraphQL API
Timeline · 4 updates
  1. investigating Jun 17, 2025, 10:20 AM UTC

    We are actively investigating the degraded performance of our Inbox. We will provide an update once the issue is identified.

  2. identified Jun 17, 2025, 10:39 AM UTC

    We’ve identified the issue causing Inbox performance degradation. We’re actively working to fix this issue and will respond with an update once the fix has been implemented.

  3. monitoring Jun 17, 2025, 11:12 AM UTC

    We’ve implemented a fix to the issue causing Inbox performance degradation. We will continue to monitor the fix to ensure the platform continues to operate as expected.

  4. resolved Jun 17, 2025, 11:26 AM UTC

    The issue causing degraded Inbox performance has been fully resolved. Inbox is now operating as intended.

Read the full incident report →

Critical June 12, 2025

AI Agent Degradation due to Third-Party Vendor

Detected by Pingoru
Jun 12, 2025, 06:48 PM UTC
Resolved
Jun 12, 2025, 06:54 PM UTC
Duration
6m
Affected: Standalone WidgetLive Chat WidgetEmbedded WidgetChat API
Timeline · 3 updates
  1. investigating Jun 12, 2025, 06:48 PM UTC

    We have been alerted to major issues with a third-party vendor which are severely affecting the chat experience. Please bear with us as we work to find a workaround.

  2. monitoring Jun 12, 2025, 06:51 PM UTC

    The third-party vendor's services have been restored, and we are monitoring any remaining lag in our service.

  3. resolved Jun 12, 2025, 06:54 PM UTC

    The issue has been fully resolved, and any remaining effects have normalized.

Read the full incident report →